Lap of Love

Role Description Lap of Love Veterinary Hospice seeks to add a key member to its growing team by employing a dynamic Software Support Analyst to support Lap of Love’s Innovation and Technology department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by troubleshooting issues and questions users encounter with our proprietary, practice management software. The Software Support Analyst will also perform quality assurance testing of bug fixes and platform enhancements to keep their product knowledge up-to-date. The successful candidate will possess a strong attention to detail, have an investigative nature, and enjoy collaborating with others. Essential Functions and Responsibilities - Be the initial point-of-contact for support tickets submitted by Lap of Love users and triage appropriately. - Gather information and collaborate with internal subject matter experts as needed to resolve issues reported to the product team. - Manage the lifecycle of tasks submitted to the programmers, including: - Creating the task. - Testing the fix in the QA environment. - Communicating its resolution to the user who reported the issue. - Supporting deployment of the fix to the Live environment. - Create documentation about Lap of Love’s proprietary software system (Sunshine) as appropriate and memorialize it in our internal knowledge base. - Perform additional tasks when requested by the product team. - Abide by Lap of Love’s Core Values: - Truly Love Humanity (humble, help above all else, mindful). - Passionate About Culture (adaptable, purpose-driven, above & beyond). - Reputational Excellence (professional, self-motivated, reliable). Qualifications - Minimum of 2 years in a software support role required. - Associate of Arts degree or higher preferred. - Previous experience utilizing CRM software preferred. - Outstanding analytical, problem-solving, and organizational abilities. - Strong attention to detail. - Top-notch oral and written communication skills. - Engage with staff confidently and professionally at all levels and across multiple departments. - Self-starter with excellent follow-up skills, knowing what needs to be done and taking initiative to do so without hesitation. - Possess an enthusiastic and ambitious attitude. - Create concise and detailed technical documentation. - Demonstrate a professional demeanor, compassion for clients, control, and confidence in all aspects of the position. Requirements - Some early mornings or late nights may be required. - Able to sit for prolonged periods of time of up to 8 hours per day. - Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing. - Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen, and type on a keyboard for prolonged periods of time of up to 8 hours per day. - Able to multitask using multiple computer tabs/platforms while engaging in conversation. - Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records. - Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite. - Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms. - Access to reliable and secure internet. - Maintain confidentiality of all patient, client, and business information. - Comply with all applicable laws, regulations, policies, procedures, and guidelines. Benefits - Health Insurance Plan (Medical) with 100% employee paid HSA option available. - Dental and Vision Plans. - Retirement Plan (Traditional 401k with 3% match and Roth 401k). - Paid Time Off. - Bereavement Leave. - Paid Parental Leave. - Company Funded Wellness Resources (Mental, Financial, and Physical). - Life Insurance (Basic, Voluntary, and AD&D). - Short Term and Long Term Disability Insurance. - Training & Development. - Pet Insurance.

Role Description Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Payroll Specialist to support our Accounting and Finance department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by processing payroll for multiple entities while providing support for payroll related processes. This individual will also understand payroll cycle accounting and the relationship to month end close, journal entries, and accruals. An ideal Payroll Specialist candidate will be proficient in multi-state and multi-company payroll concepts such as differentiation of regular, overtime, international, and paid time off hours. - Assist in full cycle accounting - journal entries, month end close - Process semi-monthly and weekly payroll for multiple entities - Compute monthly and quarterly bonuses for multiple entities - Compile all payroll data ensuring deductions for benefits, taxes, garnishments, etc. - Process involuntary deductions such as: child support orders, garnishments and tax levies - Resolve or escalate payroll issues to ensure timely processing and verify compliance with applicable state, federal, and local laws as well as regulatory reporting guidelines - Prepare, generate and print checks and direct deposit advice - Scan, file and maintain all payroll documentation and employees’ payroll records - Complete requests for wage and employment verifications - Create, develop, and update payroll training materials, presentations, and literature - Assist with implementing changes, streamlining processes, and process improvements - Create and design associated spreadsheets - Maintain PTO policies, balances, accruals, and assist in PTO audits Qualifications - At least 2 years experience in processing payroll for a multi-state organization required - Advanced skills in Excel including Pivot Tables, V-Lookups, and importing and exporting data required - Knowledge and experience with Paylocity and/or Dayforce preferred - Strong knowledge of payroll regulations and compliance laws and policies - Strong organizational skills with high attention to detail - Excellent attention to detail and analytical abilities - Strong and professional interpersonal skills - Strong ethics and a high level of personal and professional integrity - Excellent follow-up skills - Top notch oral and written communication skills - Ability to handle multiple tasks with limited supervision - Able to multitask effectively - Ability to work in a fast-paced, rapidly changing environment - Proficiency using Microsoft Office 365 Requirements - Able to sit for prolonged periods of time of up to 8 hours per day - Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing - Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day - Able to multitask using multiple computer tabs/platforms while engaging in conversation - Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records - Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite - Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms - Access to reliable and secure internet - Maintain confidentiality of all employee and business information - Comply with all applicable laws, regulations, policies, procedures, and guidelines Benefits - Health Insurance Plan (Medical) with 100% employer paid HSA option available - Dental and Vision Plans - Retirement Plan (Traditional 401k with 3% match and Roth 401k) - Paid Time Off - Bereavement Leave - Paid Parental Leave - Employer-funded Lifestyle Spending Account (LSA) - Life Insurance (Basic, Voluntary, and AD&D) - Short Term and Long Term Disability Insurance - Training & Development - Pet Discount Plan and Pet Insurance

Role Description Lap of Love Veterinary Hospice seeks to add a key member to its growing team by employing a dynamic Marketing Talent Strategist to support our Marketing Department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by leading the development and execution of multi-channel campaigns that attract compassionate veterinarians and veterinary students. This role focuses on building meaningful connections through digital, social, events, and email, sharing what makes Lap of Love a unique and fulfilling place to grow a career in end-of-life care. This position is ideal for a driven, results-oriented marketer with hands-on CRM experience and a proven track record of building and executing campaigns that generate qualified leads. - Lead efforts to grow and maintain the veterinarian and veterinary student database in the CRM. - Proactively identify opportunities to connect with veterinarian and veterinary students, and nurture relationships to build robust talent pools in all Lap of Love markets. - Build and maintain a veterinarian-focused content strategy and continuously test and refine messaging to improve engagement and conversion. - Create and execute nurture programs that move veterinarians and veterinary students from awareness to engagement to the apply stage. - Represent Lap of Love at conferences and campus events. Staff booths, lead brief info sessions, capture leads and feedback, and ensure timely, personalized follow-up in the CRM. - Support maintenance of branded career and recruitment pages, including writing and editing page copy, uploading assets, and ensuring consistent brand voice. - Monitor CRM analytics and KPIs to measure performance and provide insights and recommendations to optimize continually. - Support various recruiting platforms and approaches to capture leads and ensure contacts are logged and followed up in the CRM. - Support broader educational marketing campaigns as needed to boost brand visibility and lead generation for Lap of Love services. - Leverage modern methods to improve efficiency, scale outreach efforts, and enhance personalization across candidate engagement initiatives. Qualifications - Bachelor’s degree in marketing, communications, business, or related field required. - Minimum of 2 years of marketing and/or recruiting experience required. - Hands-on CRM/ATS experience, including the ability to manage a targeted campaign out of a CRM or ATS required. - Comfortable using Adobe Creative Suite and Canva to create marketing assets. - Strong writing and editing skills with the ability to follow brand voice to create content for emails, socials, and events. - Superior organizational and critical thinking skills and attention to detail with the ability to self-manage multiple projects at a time. - Demonstrated ability to take ownership of small projects from planning through execution - examples may include running an email campaign, coordinating a webinar, or piloting a new outreach tool. - Excellent organizational skills, able to prioritize tasks and meet deadlines while working independently on day-to-day responsibilities. - Demonstrated interest, experience, and abilities with emerging technology. Willing to research, pilot, and test new platforms and AI tools. - Comfortable with data analysis to review metrics and iterate based on results. - Exemplify and convey Lap of Love’s values. Requirements - Able to sit for prolonged periods of time of up to 8 hours per day. - Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing. - Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day. - Able to multitask using multiple computer tabs/platforms while engaging in conversation. - Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records. - Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite. - Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms. - Access to reliable and secure internet. - Maintain confidentiality of all patient, client, and business information. - Comply with all applicable laws, regulations, policies, procedures, and guidelines. Benefits - Health Insurance Plan (Medical) with 100% employer paid HSA option available. - Dental and Vision Plans. - Retirement Plan (Traditional 401k with 3% match and Roth 401k). - Paid Time Off. - Bereavement Leave. - Paid Parental Leave. - Employer-funded Lifestyle Spending Account (LSA). - Life Insurance (Basic, Voluntary, and AD&D). - Short Term and Long Term Disability Insurance. - Training & Development. - Pet Discount Plan and Pet Insurance.

Role Description Lap of Love Veterinary Hospice seeks an empathetic and self-motivated individual with excellent communication skills to join our dynamic team as a Veterinary Clinic Relations Specialist located in the Austin, TX area. Our team engages the veterinary community and helps educate them on Lap of Love’s end-of-life veterinary services for pet families, including: - In-home euthanasia - Hospice - Telehospice - Pet loss support The Veterinary Clinic Relations Specialist collaborates with our veterinarians to educate new, underserved, and expanding markets on Lap of Love’s services. This role requires up to 75% travel as you will represent Lap of Love in the markets we serve across the United States. Essential Functions and Responsibilities: - Travel to veterinary conferences and clinics across the United States (75% travel) - Educate veterinary practices on the benefits of recommending Lap of Love - Visit a minimum of 2 Lap of Love markets per month and deliver educational material - Provide new ideas, trends, and tips to strengthen relationships - Attend national conferences and events to promote Lap of Love - Report and track results from visits, events, and meetings Qualifications - At least 2 years of sales or outreach experience, preferably in the veterinary industry - Live within 45 minutes of a major airport - Top-notch oral and written communication skills - Strong interpersonal skills and ability to build new relationships - Prioritizing, time management, and organizational skills - Familiarity with Microsoft Office 365 and G Suite - Confident, independent thinker, and self-starter - Excellent listening and critical thinking skills - Strong leadership skills Requirements - Ability to work independently in a remote role - Some evening and weekend availability may be necessary - Maintain confidentiality of all patient, client, and business information - Comply with all applicable laws, regulations, policies, procedures, and guidelines Benefits - Health Insurance Plan (Medical) with 100% employer paid HSA option available - Dental and Vision Plans - Retirement Plan (Traditional 401k with 3% match and Roth 401k) - Paid Time Off - Bereavement Leave - Paid Parental Leave - Employer-funded Lifestyle Spending Account (LSA) - Life Insurance (Basic, Voluntary, and AD&D) - Short Term and Long Term Disability Insurance - Training & Development - Pet Discount Plan and Pet Insurance

Role Description Lap of Love Veterinary Hospice seeks an empathetic and self-motivated individual with excellent communication skills to join our dynamic team as a Veterinary Clinic Relationship Specialist located in the Austin, TX area. Our team of Veterinary Clinic Relationship Specialists engage the veterinary community and help educate them on Lap of Love’s end-of-life veterinary services for pet families. - Travel to veterinary conferences and veterinary clinics in markets across the United States (75% travel). - Educate veterinary practices and their team members on the benefits of recommending Lap of Love as an in-home, end-of-life care provided to pet families. - Visit a minimum of 2 Lap of Love markets per month and deliver Lap of Love educational material to support the veterinary practice and pet parents. - Provide new ideas, trends, and tips to continually strengthen relationships, both in person and remotely. - Attend national conferences and events to promote Lap of Love to all veterinary professionals at our conference booths, speaking engagements, and special events. - Report and track results from visits, events, and meetings to understand effectiveness of campaign(s). Qualifications - At least 2 years of sales or outreach experience preferably in the veterinary industry, required. - Live within 45 minutes of a major airport, required. - Top notch oral and written communication skills with ability to tailor message to audience needs. - Strong interpersonal skills and connections and ability to build new relationships in the veterinary industry. - Prioritizing, time management, organizational skills, and ability to work with limited supervision. - Familiarity with Microsoft Offices 365 (Word, Excel, PowerPoint, and SharePoint), G Suite (Google Drive, Gmail, Google Calendars, and Google Sheets), Customer Relationship Management systems, and ability to learn proprietary Lap of Love software. - Confident, independent thinker, and self-starter. - Self-driven, collaborative, and motivated to do profound work. - Excellent listening and critical thinking skills. - Exemplify and convey Lap of Love values - Help above all else. - Strong leadership skills. Requirements - This position is a remote role requiring the ability to work independently. Hours may vary and some evening and weekend availability may be necessary to complete the necessary job functions. - Maintain confidentiality of all patient, client, and business information. - Comply with all applicable laws, regulations, policies, procedures, and guidelines. Benefits - Health Insurance Plan (Medical) with 100% employer paid HSA option available. - Dental and Vision Plans. - Retirement Plan (Traditional 401k with 3% match and Roth 401k). - Paid Time Off. - Bereavement Leave. - Paid Parental Leave. - Employer-funded Lifestyle Spending Account (LSA). - Life Insurance (Basic, Voluntary, and AD&D). - Short Term and Long Term Disability Insurance. - Training & Development. - Pet Discount Plan and Pet Insurance.

Role Description Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Practice Manager to support Lap of Love’s Practice Operations department. This individual will play an instrumental role in Lap of Love’s day-to-day operations by fostering meaningful relationships and a supportive work environment for our Associate Veterinarians. This enables our doctors to concentrate on the clinical and technical aspects of providing exceptional end-of-life care. Practice Managers ensure seamless operations in each market area by offering dedicated support to the doctors they serve. They tactfully blend empathetic listening with conflict resolution in internal and client interactions; handle schedules, calendars, and other logistics; and engage in professional cross-functional collaboration to ensure synergy between the Practice Operations department and the rest of the organization. Through their commitment to maintaining smooth operations and communication, Lap of Love’s Practice Management team reinforces the culture and reputational excellence that built our brand for current and incoming veterinarians. Join us in our mission to provide compassionate end-of-life care for pets and support for their families. Together, we can make a meaningful difference in the lives of animals and the people who love them. Qualifications - Associates degree, or equivalent experience in business administration, management, leadership, or administrative processes required - Bachelor’s degree, or equivalent experience in business administration, management, leadership, or administrative processes preferred - Previous experience in clinical veterinary medicine, practice management, veterinary operations management, or similar role preferred - Commitment to excellence in client service - Dynamic problem-solving skills - Confident, independent thinker and adaptable - Top notch oral and written communication skills - Ability to thrive in a fast-paced environment - Excellent follow-up skills - High attention to detail and ability to adapt to new processes Requirements - Able to sit for prolonged periods of time of up to 8 hours per day - Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing - Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day - Able to multitask using multiple computer tabs/platforms while engaging in conversation - Average or above average working knowledge of computers, email, video conferencing technologies, and digital medical records - Able to quickly learn custom software and other programs, such as Zoom, Trello, Office 365, Sunshine, and Google Suite - Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms - Access to reliable and secure internet - Maintain confidentiality of all patient, client, and business information - Comply with all applicable laws, regulations, policies, procedures, and guidelines Benefits - Health Insurance Plan (Medical) with 100% employer paid HSA option available - Dental and Vision Plans - Retirement Plan (Traditional 401k with 3% match and Roth 401k) - Paid Time Off - Bereavement Leave - Paid Parental Leave - Employer-funded Lifestyle Spending Account (LSA) - Life Insurance (Basic, Voluntary, and AD&D) - Short Term and Long Term Disability Insurance - Training & Development - Pet Discount Plan and Pet Insurance