Solutions Engineer
Location
United States
Posted
4 days ago
Salary
$105K - $140K / year
Seniority
Mid Level
Job Description
Solutions Engineer
SHI International Corp.
Role Description The Google for Education Solutions Engineer is a senior, customer-facing technical leader responsible for managing the full lifecycle of Google for Education engagements—from pre-sales discovery and solution design through deployment, optimization, and long-term success. This role combines solution engineering, service delivery, partner alignment, and customer success, directly impacting revenue growth, services expansion, and customer retention. The individual serves as a key bridge between SHI, customers, and Google, ensuring alignment to strategic priorities and successful execution across all engagements. Key Responsibilities - Pre-Sales & Solution Engineering - Lead technical discovery sessions with K–12 and education customers - Design and present solutions across Google Workspace for Education - Deliver product demonstrations, proofs of concept (POCs), and technical validations - Advise on licensing strategies (e.g., Fundamentals, Education Plus) - Partner with account teams to advance opportunities and remove technical blockers - Deployment & Implementation - Guide customers through deployment of Google for Education environments - Develop scalable deployment strategies and implementation best practices - Ensure alignment between pre-sales solution design and post-sales execution - Post-Sales Support & Optimization - Provide advanced support within the Google Admin Console: User and device management, policy configuration, security and compliance optimization - Serve as a Tier 2/3 escalation point for complex issues - Collaborate with Google support on critical escalations - Support onboarding, migrations, and integrations - Recommend performance, security, and usability improvements - Customer Success & Growth - Act as a trusted technical advisor to customers - Drive adoption, satisfaction, and long-term retention - Identify expansion opportunities (licensing, services, and solutions) - Deliver customer and internal enablement and training - Support renewal efforts by reinforcing measurable technical outcomes - Google Partner Engagement & Go-to-Market Alignment - Complete and maintain required Google partner certifications and credentials - Promote increased engagement with Google sales teams aligned to Google priorities - Lead SHI initiatives related to Google Workspace for Education - Manage, build, and report pipeline, win rates, and forecasts for Google-aligned solutions and services - Partner with sales to identify and develop new pipeline opportunities - Support deal execution through field engagement support - Deliver ongoing Google solution training to SHI sales teams - Collaborate with marketing on product launches and campaign execution - Participate in Google cadence calls, partner updates, and webinars - Collaboration & Strategy - Partner with sales, services, marketing, and education strategy teams - Contribute to development of scalable service offerings and delivery models - Establish technical best practices and delivery standards - Maintain expertise on Google roadmap and education industry trends Qualifications - Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) - 3-5 years supporting Google Workspace for Education environments - Strong expertise in Google Workspace for Education, Google Admin Console, ChromeOS, and device lifecycle management - Proven Tier 2/3 troubleshooting capabilities - Strong communication, presentation, and stakeholder engagement skills - Ability to manage multiple concurrent engagements independently - Experience working in K–12 or public sector education - Experience with identity & access management (IAM), student data privacy standards, and large-scale device deployments Preferred Qualifications - Google Certified Administrator (or higher certification) - Experience supporting partner programs or vendor-aligned go-to-market motions - Experience in pre-sales solution engineering and post-sales technical delivery/support Benefits - Medical, vision, dental - 401K - Flexible spending Compensation The estimated annual pay range for this position is $105,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Equal Employment Opportunity M/F/Disability/Protected Veteran Status
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