Astreya logo
Astreya

IT services that put people at the center of your business

Field Technician II

TechnicianGeneralFull TimeRemoteMid LevelTeam 1,001-5,000Since 2001H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

10 hours ago

Salary

$28 - $45 / hour

Seniority

Mid Level

Associate Degree2 yrs expEnglishITSMVault

Job Description

Field Technician II

Astreya

• Provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services• Coordinate with network teams and local vendors for installation, repair, and maintenance activities• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP)• Participate in performing physical installation, repair, maintenance, and testing activities as directed• Help with performing card adds or replacements, software upgrades, and associated testing• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities• Perform site surveys in support of network builds, augments, or decommissions• Assist in coordinating site access, equipment staging, and other tasks• Other duties as required

Job Requirements

  • Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
  • Builds productive internal and external working relationships
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction
  • Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure
  • Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment
  • Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths
  • Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion
  • Knowledge of state and local regulatory standards, procedures, and permitting requirements
  • Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users
  • Ability to work independently, diagnose problems and take appropriate action with minimal supervision
  • Experience with spreadsheets, workflow and project management applications, and administrative software applications
  • Understanding of how to use a Tier-1 ITSM platform

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