Role Description Rhythm Express is seeking a Senior ECG Cardiac Technician who is passionate about analyzing cardiac rhythms and assisting patients and clinics with using our monitoring devices for cardiac arrhythmias. This individual will be part of a fast-paced, collaborative, and expanding team. The role will provide growth and advancement opportunities along with a bonus incentive pay structure. We are looking for two ECG Technicians to support overnight operations. This is a fully remote role. Job Responsibilities: - Process, analyze and edit Holter, Event/MCT final summary reports for clinical accuracy. - Analyze, adjudicate, and effectively communicate urgent ECG findings to physicians and medical offices. - Provide technical/clinical support for customers, internal employees, and patients on the use of our device or reports. Qualifications - Five years or more experience providing ECG monitoring/analysis/reporting. - Knowledge of computers, and computer applications (Office 365, Windows). - Strong written communication skills, ability to conduct yourself professionally while maintaining business relationships. - Ability to work independently with attention to detail and focus on specific performance goals. - Desire to continuously develop clinical knowledge, focus on ECG rhythm analysis skills. - Enjoys helping others. - Have/Maintain CCT/CRAT certification. Requirements - Expertise in cardiac rhythm recognition and analysis skills, especially with difficult to adjudicate ECG Strips. - Proficiency in computers (frequent use of Microsoft Office 365 and tools). - Strong written and verbal communication skills. Benefits - Growth and advancement opportunities. - Bonus incentive pay structure.

• Provide guidance and support to field on-site and PM technicians • Perform onsite product support to assigned customer accounts • Manage logistics, deployments, on-site troubleshooting of product, Preventive Maintenance, and software upgrades • Direct involvement with staffing of department • Assist customers with application of equipment • Escalate customer-related issues to Service Manager and CQA Account Manager • Perform on-site PMs • Train yearly, a minimum of 40 hours in ZOLL related products • Assign PM workload to team • Provide guidance on PDR process • Assist and/or conduct employee's reviews as required by management • Deployments to other customers in region at the direction of management • Monthly reporting of department metrics for on-site coverage and PM performance • Provide software upgrades as requested

• Provide phone and onsite technical support to customers. • Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment. • Complete equipment installations, deinstallations, relocations, and customer operator training. • Follow up with customers after installations to ensure expectations have been met and equipment is operating properly. • Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility. • Provide high-quality technical support by completing service calls according to company standards and service agreements. • Assist customers with equipment-related questions and provide guidance regarding color management and production workflows. • Develop a working knowledge of Onyx software and RIP systems to support customer print production environments. • Understand how RIP software manages print production and assist customers with general operational questions. • Participate in ongoing training programs to remain current on products, software, and service procedures. • Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations. • Maintain accurate service records and documentation. • Work effectively in a fast-paced, customer-focused environment.

• Provide phone and onsite technical support to customers. • Perform diagnostics, troubleshooting, repairs, software upgrades, machine modifications, retrofits, and preventative maintenance on production print equipment. • Complete equipment installations, deinstalls, relocations, and customer operator training. • Follow up with customers after installations to ensure expectations have been met and equipment is operating properly. • Manage and coordinate upcoming installations, including confirming site readiness requirements such as power availability, forklift scheduling, and RIP software compatibility. • Provide high-quality technical support by completing service calls according to company standards and service agreements. • Assist customers with equipment-related questions and provide guidance regarding color management and production workflows. • Develop a working knowledge of Onyx software and RIP systems to support customer print production environments. • Understand how RIP software manages print production and assist customers with general operational questions. • Participate in ongoing training programs to remain current on products, software, and service procedures. • Support sales teams by identifying equipment upgrade opportunities and assisting with technical evaluations. • Maintain accurate service records and documentation. • Work effectively in a fast-paced, customer-focused environment.