• Serve as the primary point of contact for a global data center client, managing relationships at executive levels • Understand client’s technology roadmaps, digital transformation initiatives, cloud strategies and infrastructure requirements to position appropriate solutions • Maintain a technical literacy sufficient to engage in detailed conversation about power, cooling, compliance and sustainability in data centers • Develop and execute account plans that align with corporate growth objectives and revenue targets while ensuring relevance to the applicable client’s needs • Navigate a highly matrixed environment to ensure local and cultural relevance while driving global performance and growth • Coordinate with internal colleagues across technical and support functions to ensure seamless execution and client satisfaction throughout the development life cycle • Effectively influence without direct authority to mobilize resources and drive collaborative outcomes • Build high performing teams who overdeliver on client commitments, including contractual SLAs and uptime • Track industry developments to anticipate client needs and leverage JLL’s SMEs to support them proactively

• Exceeding Client Expectations Across the Portfolio • Create and execute comprehensive account plans for each client • Drive portfolio growth by articulating JLL's value proposition • Develop deep understanding of each client's data center strategy • Navigate and optimize performance across varied contract models • Participate in new business pursuits • Design and implement portfolio-wide performance tracking systems • Establish standardized KPIs and benchmarks • Generate regular portfolio performance reports and executive dashboards • Leverage data analytics to identify trends and optimization opportunities • Continuously assess the data center services landscape • Build business cases for service expansion • Maintain strong alignment with JLL Work Dynamics leadership • Foster collaboration across internal business units • Proactively identify operational, financial, compliance, and reputational risks • Build actionable and measurable career development plans for all direct reports • Present comprehensive annual account plans

• Find, run and close sales opportunities for net new logos in Enterprise accounts • Expand existing Docusign footprint within Enterprise customer accounts • Drive success of the company's goals and objectives through achieving individual sales quotas • Develop and negotiate enterprise level proposals and contracts • Craft and deliver customized sales presentations and product demonstrations, by phone and via online demo • Forecast sales activity and revenue accurately through proper use of sales tools • Collaborate effectively and engage various cross functional teams, both internal and external

• Serve as a trusted advisor to CHROs and senior client leaders, presenting confidently and building executive-level relationships • Develop deep credibility with clients by understanding delivery nuances, supporting teams through escalations, quality issues (E&Os), and change order negotiations • Use this credibility and executive presence to broaden connections across client organizations, meeting additional leaders, identifying challenges, and linking them to Alight’s solutions • Lead renewal and retention strategies, including preparation, presentation, and negotiation, ensuring long-term client satisfaction • Apply a client-first, growth-oriented mindset—leveraging existing access and relationships to cross-sell and expand business • Collaborate with internal partners to address client challenges, coordinate resources, and deliver ROI/VOI-driven solutions • Tailor deal approaches to client personalities and processes, designing unique solutions rather than one-size-fits-all strategies • Conduct regular performance reviews with clients to share results, address concerns, and identify new opportunities for growth