• Exceeding Client Expectations Across the Portfolio • Create and execute comprehensive account plans for each client • Drive portfolio growth by articulating JLL's value proposition • Develop deep understanding of each client's data center strategy • Navigate and optimize performance across varied contract models • Participate in new business pursuits • Design and implement portfolio-wide performance tracking systems • Establish standardized KPIs and benchmarks • Generate regular portfolio performance reports and executive dashboards • Leverage data analytics to identify trends and optimization opportunities • Continuously assess the data center services landscape • Build business cases for service expansion • Maintain strong alignment with JLL Work Dynamics leadership • Foster collaboration across internal business units • Proactively identify operational, financial, compliance, and reputational risks • Build actionable and measurable career development plans for all direct reports • Present comprehensive annual account plans

• Find, run and close sales opportunities for net new logos in Enterprise accounts • Expand existing Docusign footprint within Enterprise customer accounts • Drive success of the company's goals and objectives through achieving individual sales quotas • Develop and negotiate enterprise level proposals and contracts • Craft and deliver customized sales presentations and product demonstrations, by phone and via online demo • Forecast sales activity and revenue accurately through proper use of sales tools • Collaborate effectively and engage various cross functional teams, both internal and external

• Serve as a trusted advisor to CHROs and senior client leaders, presenting confidently and building executive-level relationships • Develop deep credibility with clients by understanding delivery nuances, supporting teams through escalations, quality issues (E&Os), and change order negotiations • Use this credibility and executive presence to broaden connections across client organizations, meeting additional leaders, identifying challenges, and linking them to Alight’s solutions • Lead renewal and retention strategies, including preparation, presentation, and negotiation, ensuring long-term client satisfaction • Apply a client-first, growth-oriented mindset—leveraging existing access and relationships to cross-sell and expand business • Collaborate with internal partners to address client challenges, coordinate resources, and deliver ROI/VOI-driven solutions • Tailor deal approaches to client personalities and processes, designing unique solutions rather than one-size-fits-all strategies • Conduct regular performance reviews with clients to share results, address concerns, and identify new opportunities for growth

• Creates and delivers face-to-face sales presentations to strategic prospective clients • Sells with goals of exceeding departmental financial and unit targets • Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace • Develops the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory and cultivating local partnerships and organizational affiliations • Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships • Retains customer base by delivering on the Comcast credo, ensuring a superior customer experience • Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow up skills