• Drive continuous improvement, standardization, and capability building within operations team • Monitor Work Order management within the Corrigo system • Conduct comprehensive operational diagnostics • Develop, document, and enforce Standard Operating Procedures • Design and deliver targeted training programs • Act as a change agent to ensure staff adoption of new standards

• Own the partner tech stack end-to-end - CRM partner objects, attribution tooling, and partner-facing portals. • Design and maintain partner attribution models and the dashboards leadership uses to evaluate performance. • Ensure data hygiene and consistency across partner records, deals, and touchpoints spanning all sub-functions. • Design and run partner onboarding, tiering, and certification programs. • Own the RFC / DRI decision-making framework for the partnerships team, including how it's used and refined over time. • Run deal-registration and "quarterback" account-ownership processes that keep internal teams aligned on partner-sourced deals. • Build and maintain the playbooks, SOPs, and enablement materials that let the team scale without you in every meeting. • Build internal automations that remove manual ops work - e.g., auto-generated partner performance reports, HubSpot-to-Slack syncs, or deal-conflict alerts - using AI-assisted development tools like Claude Code. • Prototype and ship lightweight internal apps and dashboards (partner health scorecards, RFC trackers, cross-tool syncs) without waiting on a shared data engineering backlog. • Act as technical owner for partnerships' internal tools: write the spec, build it, test it, ship it, and maintain it. • Produce recurring performance reporting on partner-attributed revenue and pipeline influence. • Own the metrics and KPI framework the partnerships team is measured against. • Support QBRs and board-level reporting on partnership performance. • Contribute to partner segmentation, tiering, and prioritization strategy - bringing data and operational reality to bear on where the team should invest. • Challenge existing assumptions in the partner motion (which tiers, which incentive structures, which sub-functions get resourced) using evidence from the systems you own. • Partner with the Head of Partnerships on strategic planning cycles - translating operational signal into recommendations, not just dashboards. • Own execution of agreed strategic direction: once a call is made, drive the operational and cross-functional work to make it real. • Serve as the connective tissue between Partnerships, Sales, RevOps, Legal, and Finance. • Ensure partner agreement terms are correctly reflected in systems and reporting.

• Research patient health insurance coverage via payer portals, phone calls to insurance companies, and hospital software platforms • Collaborate and communicate cross-functionally and with management to respond to client and stakeholder inquiries and escalate any issues • Utilize R1, payer, and client software platforms (i.e., Epic) to manage account information and workflow

• Act as the primary liaison between Learning Project Managers (design and implementation) and the Operations team (execution and support). • Partner with Project Managers during program design and implementation phases to operationalize delivery models, timelines, and resource strategies before launch. • Develop structured program handoff plans, including timelines, documentation standards, and knowledge transfer protocols. • Drive client and internal planning discussions, representing operational impacts of program design and delivery decisions. • Establish and maintain operational governance frameworks to support scalable service delivery. • Develop and maintain standardized workflows and documentation for: • Course intake and request management • Scheduling and delivery support • Reporting and communications • Operational service processes across programs • Identify opportunities to streamline and automate workflows. • Leverage AI-driven solutions to improve efficiency, scalability, and user experience within learning operations. • Ensure consistency and quality across all operational processes and deliverables. • Lead and manage a distributed team of Learning Coordinators across the US, EMEA, and APAC regions. • Provide daily direction, prioritization, coaching, and quality oversight. • Serve as the escalation point for operational issues and decision-making. • Forecast work volumes and lead capacity planning activities. • Actively balance workload distribution across Learning Coordinators based on program demand, team capacity, and individual skillsets. • Assess operational demand and identify gaps, recommending solutions such as process optimization, workload rebalancing, or additional resourcing. • Create and maintain cross-training and backup coverage plans to strengthen team resilience and service continuity. • Serve as the primary operational point of contact for client stakeholders. • Build and maintain strong client relationships through effective communication and service delivery. • Collaborate with internal teams to ensure operational commitments and service-level expectations are achieved. • Provide operational insights and recommendations that support program success and continuous improvement.