• Helping move from Paper to Electronic • Assisting in the template setup of tools, resources, forms, workbooks, and anything else assigned by the VP of People Services

Role Description We are seeking a Manager, People & Culture to join our purpose-driven team on a permanent, full-time basis. As the sole People & Culture representative, you will be the main point of contact for employee experience, people development and benefits, while providing support across our strategic people & talent initiatives. This role is ideal for candidates with an “HR/People Generalist” background and a varied skillset, who relish the opportunity for growth and development. This is a hands-on People role — in the same week you might be updating time-off balances, coaching a Team Lead, and planning our company retreat. Qualifications - You are a people-first culture champion – you are the natural voice for our people. - You are the energy behind our celebrations, traditions, and the moments that make work fun. - You build deep relationships across all levels of the company – employees seek you out, trust your integrity, and know you'll advocate for them. - You are an ambitious and accountable person – you can implement inventive solutions to solve tough problems. - You possess a continuous improvement mindset – you don't rest on your laurels and know that growth is not a checklist. - You are smart, agile, and driven – you can take an assignment head-on and run with it. - You know best practice is only best practice when it fits – you'd rather build the right solution for Bursting Silver than import a framework because a textbook said so. - You balance big-picture thinking with hands-on execution – you're as comfortable designing a program as you are running the day-to-day work behind it. - You are a strong communicator (English) with a friendly and helpful personality. - You are all about Team. Although we may not always be at the same place or working on the same project – we are always connected and communicating with one another to support each other. We leverage technology to the max. - You care – about our people, our clients, and your community. Giving back is such an important part of what we do. Requirements - 7 years' progressive HR/People Operations experience with no less than 3 years in a senior generalist/people leadership capacity, ideally in the technology and/or consulting industries. - Demonstrated experience with strategic planning input, including role design and reward framework application. - Ability to manage multiple competing priorities across various stakeholders. - Excellent analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Excellent organisation skills and the ability to meet strict deadlines. - Ability to work independently and as part of a team in a fast-paced environment. Benefits - Excellent pay & comprehensive benefits package. - 2-time Top 100 Best Workplaces in Canada & 4-time Great Place to Work® Certified company. - 4-day work week during the summer months & flexible work hours around our core hours. - “Remote First” environment with flexible work & office locations. - Regular company social events, games nights, virtual and in-person. - Annual fully paid company retreat. Recent destinations include St. John's, Dominican Republic, Nashville, and a Caribbean cruise. - Considerable paid time off including vacation days, wellness days, and additional leave options. - A commitment to effective communication. - Regular All-Hands meetings delivering in-depth company updates. - Regular impactful & engaging Lunch & Learns. - Genuine opportunities for growth and development within the company. - Continuous, team-based, professional and personal development sessions.

• Own the employee experience across the full lifecycle. You'll support new joiners through onboarding, run regular check-ins and 1-to-1s, and be a reliable point of contact for employees and managers on day-to-day HR matters — from leave and policies to employment condition changes, transfers, and offboarding. • Partner with managers and HR Ops on people processes and organizational changes. You'll handle employment changes end-to-end: preparing offers, creating system requests, aligning stakeholders, and ensuring smooth execution. • Contribute to key HR cycles. You'll play an active role in the Annual Review, Upward Review, Engagement Survey, and other global HR initiatives — supporting communication, tracking completion, preparing summaries, and helping managers and employees navigate the process. • Support the broader people agenda. Beyond core processes, you'll contribute to internal events like One Team Days, HR marketing initiatives, and various people projects as they arise.

Role Description We are looking for a dynamic and proactive People & Client Success Lead to oversee employee engagement, HR operations, and client relationship management. This role bridges internal people management and external client success, ensuring a productive work environment and outstanding customer experiences. The ideal candidate will have strong leadership, communication, and problem-solving skills, with experience in HR practices, account management, and client retention strategies. Key Responsibilities - People Operations & Employee Success - Lead recruitment, onboarding, and offboarding processes. - Develop and implement employee engagement initiatives to improve morale and retention. - Manage employee relations, conflict resolution, and performance improvement plans. - Maintain HR policies, employee records, and compliance with labor laws. - Coordinate training and development programs for team growth. - Monitor attendance, leaves, and overall workforce productivity. - Foster a positive workplace culture aligned with company values. - Client Success & Relationship Management - Serve as the primary point of contact for key clients. - Build strong relationships with clients to understand their goals and expectations. - Ensure successful onboarding and implementation of services for new clients. - Proactively address client concerns and provide timely resolutions. - Track client satisfaction, retention, and renewal metrics. - Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions. - Collaborate with internal teams to ensure timely delivery of services and solutions. - Leadership & Strategy - Develop strategies to improve employee satisfaction and client retention. - Analyze KPIs related to team performance and client success. - Prepare reports on employee engagement, turnover, and client satisfaction. - Work cross-functionally with sales, operations, and management teams. - Identify process improvement opportunities to enhance efficiency. Qualifications - Bachelor’s degree in Human Resources, Business Administration, Management, or a related field. - 3 or more years of experience in HR, people operations, client success, or account management. - Strong knowledge of HR practices and employee engagement strategies. - Experience managing client accounts and maintaining long-term relationships. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Ability to handle confidential information professionally. - Proficiency in CRM, HRMS, and project management tools. - Leadership and decision-making skills. Preferred Qualifications - Experience in a service-based or tech company. - Familiarity with Agile or fast-paced work environments. - HR certifications or client success/account management certifications are a plus. Benefits - Competitive salary package - Professional development opportunities