• Own the employee experience across the full lifecycle. You'll support new joiners through onboarding, run regular check-ins and 1-to-1s, and be a reliable point of contact for employees and managers on day-to-day HR matters — from leave and policies to employment condition changes, transfers, and offboarding. • Partner with managers and HR Ops on people processes and organizational changes. You'll handle employment changes end-to-end: preparing offers, creating system requests, aligning stakeholders, and ensuring smooth execution. • Contribute to key HR cycles. You'll play an active role in the Annual Review, Upward Review, Engagement Survey, and other global HR initiatives — supporting communication, tracking completion, preparing summaries, and helping managers and employees navigate the process. • Support the broader people agenda. Beyond core processes, you'll contribute to internal events like One Team Days, HR marketing initiatives, and various people projects as they arise.

Role Description We are looking for a dynamic and proactive People & Client Success Lead to oversee employee engagement, HR operations, and client relationship management. This role bridges internal people management and external client success, ensuring a productive work environment and outstanding customer experiences. The ideal candidate will have strong leadership, communication, and problem-solving skills, with experience in HR practices, account management, and client retention strategies. Key Responsibilities - People Operations & Employee Success - Lead recruitment, onboarding, and offboarding processes. - Develop and implement employee engagement initiatives to improve morale and retention. - Manage employee relations, conflict resolution, and performance improvement plans. - Maintain HR policies, employee records, and compliance with labor laws. - Coordinate training and development programs for team growth. - Monitor attendance, leaves, and overall workforce productivity. - Foster a positive workplace culture aligned with company values. - Client Success & Relationship Management - Serve as the primary point of contact for key clients. - Build strong relationships with clients to understand their goals and expectations. - Ensure successful onboarding and implementation of services for new clients. - Proactively address client concerns and provide timely resolutions. - Track client satisfaction, retention, and renewal metrics. - Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions. - Collaborate with internal teams to ensure timely delivery of services and solutions. - Leadership & Strategy - Develop strategies to improve employee satisfaction and client retention. - Analyze KPIs related to team performance and client success. - Prepare reports on employee engagement, turnover, and client satisfaction. - Work cross-functionally with sales, operations, and management teams. - Identify process improvement opportunities to enhance efficiency. Qualifications - Bachelor’s degree in Human Resources, Business Administration, Management, or a related field. - 3 or more years of experience in HR, people operations, client success, or account management. - Strong knowledge of HR practices and employee engagement strategies. - Experience managing client accounts and maintaining long-term relationships. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Ability to handle confidential information professionally. - Proficiency in CRM, HRMS, and project management tools. - Leadership and decision-making skills. Preferred Qualifications - Experience in a service-based or tech company. - Familiarity with Agile or fast-paced work environments. - HR certifications or client success/account management certifications are a plus. Benefits - Competitive salary package - Professional development opportunities

Role Description The Vice President, People & Culture is responsible for leading and evolving the enterprise Human Resources function in support of C3 Industries' multi-state retail, cultivation/facilities, and corporate operations. This role serves as a strategic business partner to executive leadership and is accountable for: - Workforce planning - HRIS and data governance - Benefits strategy and cost management - Labor relations - ESOP administration (if applicable) - Talent acquisition - Compliance - Compensation strategy - Organizational development The Vice President will elevate administrative discipline, financial alignment, and operational rigor across the HR function while maintaining strong partnership across the business. Qualifications - Bachelor's degree in HR, Business, or related field; advanced degree or certification preferred. - PHR, SPHR or other HR certification, strongly preferred. - 10+ years of progressive HR experience with 5+ years in senior leadership. - Experience in multi-state and multi-unit, highly regulated environments preferred. - Demonstrated experience with union negotiations and labor strategy. - Experience managing benefits negotiations and cost governance. - Strong financial acumen with ability to align HR strategy to EBITDA and operational goals. - Deep knowledge of employment law and compliance best practices. - Strong executive presence with ability to partner effectively at both Vice President and C suite levels. - Strong (and current) knowledge of all laws and regulations pertaining to employment & labor laws. - Strong results-orientation and commitment to quality, performance and deliverables. - Working knowledge of HRIS systems and comfortable learning new systems. - Effective multi-tasker with demonstrated ability to prioritize. - Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner. Requirements - This role requires the ability to travel as needed and pass applicable background check requirements. Company Description

• Manage employees throughout their lifecycle (Preboarding, Onboarding, Adaptation, one-on-one meetings, Performance reviews, Exit interviews). • Communicate effectively with Team Leads and Heads of Departments and provide reports on teams. • Create, launch and analyze employee surveys. • Support People & Organization (P&O) projects. • Provide timely and effective resolution of issues raised by managers and team members and offer consultations. • Ensure compliance with P&O procedures and policies and facilitate their automation. • Conduct analytical work and reporting.