Role Description We are looking for a dynamic and proactive People & Client Success Lead to oversee employee engagement, HR operations, and client relationship management. This role bridges internal people management and external client success, ensuring a productive work environment and outstanding customer experiences. The ideal candidate will have strong leadership, communication, and problem-solving skills, with experience in HR practices, account management, and client retention strategies. Key Responsibilities - People Operations & Employee Success - Lead recruitment, onboarding, and offboarding processes. - Develop and implement employee engagement initiatives to improve morale and retention. - Manage employee relations, conflict resolution, and performance improvement plans. - Maintain HR policies, employee records, and compliance with labor laws. - Coordinate training and development programs for team growth. - Monitor attendance, leaves, and overall workforce productivity. - Foster a positive workplace culture aligned with company values. - Client Success & Relationship Management - Serve as the primary point of contact for key clients. - Build strong relationships with clients to understand their goals and expectations. - Ensure successful onboarding and implementation of services for new clients. - Proactively address client concerns and provide timely resolutions. - Track client satisfaction, retention, and renewal metrics. - Conduct regular check-ins, QBRs (Quarterly Business Reviews), and feedback sessions. - Collaborate with internal teams to ensure timely delivery of services and solutions. - Leadership & Strategy - Develop strategies to improve employee satisfaction and client retention. - Analyze KPIs related to team performance and client success. - Prepare reports on employee engagement, turnover, and client satisfaction. - Work cross-functionally with sales, operations, and management teams. - Identify process improvement opportunities to enhance efficiency. Qualifications - Bachelor’s degree in Human Resources, Business Administration, Management, or a related field. - 3 or more years of experience in HR, people operations, client success, or account management. - Strong knowledge of HR practices and employee engagement strategies. - Experience managing client accounts and maintaining long-term relationships. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Ability to handle confidential information professionally. - Proficiency in CRM, HRMS, and project management tools. - Leadership and decision-making skills. Preferred Qualifications - Experience in a service-based or tech company. - Familiarity with Agile or fast-paced work environments. - HR certifications or client success/account management certifications are a plus. Benefits - Competitive salary package - Professional development opportunities

Role Description The Vice President, People & Culture is responsible for leading and evolving the enterprise Human Resources function in support of C3 Industries' multi-state retail, cultivation/facilities, and corporate operations. This role serves as a strategic business partner to executive leadership and is accountable for: - Workforce planning - HRIS and data governance - Benefits strategy and cost management - Labor relations - ESOP administration (if applicable) - Talent acquisition - Compliance - Compensation strategy - Organizational development The Vice President will elevate administrative discipline, financial alignment, and operational rigor across the HR function while maintaining strong partnership across the business. Qualifications - Bachelor's degree in HR, Business, or related field; advanced degree or certification preferred. - PHR, SPHR or other HR certification, strongly preferred. - 10+ years of progressive HR experience with 5+ years in senior leadership. - Experience in multi-state and multi-unit, highly regulated environments preferred. - Demonstrated experience with union negotiations and labor strategy. - Experience managing benefits negotiations and cost governance. - Strong financial acumen with ability to align HR strategy to EBITDA and operational goals. - Deep knowledge of employment law and compliance best practices. - Strong executive presence with ability to partner effectively at both Vice President and C suite levels. - Strong (and current) knowledge of all laws and regulations pertaining to employment & labor laws. - Strong results-orientation and commitment to quality, performance and deliverables. - Working knowledge of HRIS systems and comfortable learning new systems. - Effective multi-tasker with demonstrated ability to prioritize. - Demonstrate strong oral and written communication skills; ability to correspond in a professional, businesslike manner. Requirements - This role requires the ability to travel as needed and pass applicable background check requirements. Company Description

• Manage employees throughout their lifecycle (Preboarding, Onboarding, Adaptation, one-on-one meetings, Performance reviews, Exit interviews). • Communicate effectively with Team Leads and Heads of Departments and provide reports on teams. • Create, launch and analyze employee surveys. • Support People & Organization (P&O) projects. • Provide timely and effective resolution of issues raised by managers and team members and offer consultations. • Ensure compliance with P&O procedures and policies and facilitate their automation. • Conduct analytical work and reporting.

Role Description Avalara is transforming how we power our global workforce—and we’re looking for a visionary leader to help shape the future of our people systems. As Vice President, People Technology, you’ll define and deliver the global strategy, performance, and innovation behind the tools that enable our People & Culture teams and every Avalarian around the world. Reporting to the CIO and partnering closely with senior HR and business leaders, this role bridges business strategy and technology execution. You’ll design scalable, reliable, and human-centered solutions that elevate the employee experience, unlock efficiency, and drive measurable business outcomes. This is a high-impact leadership role for a strategic builder who thrives at the intersection of technology, process, people, and advanced artificial intelligence. #LI-Remote Responsibilities - Oversee the global People Technology organization (20+ team members across the U.S. and India), driving strategy, delivery, and operational excellence across Avalara’s HRIS ecosystem. - Shape and execute the roadmap for Workday and Avalara’s expanding suite of talent technologies ensuring platforms evolve with the business and deliver exceptional employee and stakeholder experiences. - Develop and execute a comprehensive AI roadmap for People Technology, ensuring the ethical, unbiased, and compliant use of AI and predictive analytics in critical HR processes like talent acquisition, performance management, and retention. - Collaborate with People & Culture, Engineering, and business leaders to translate people strategies into scalable technology solutions that drive measurable results. - Establish clear governance forums like HR–IT steering committees and joint planning sessions to align priorities, manage risk, and ensure disciplined execution. - Build structure and reliability into every stage of the systems lifecycle, from planning and testing through deployment and support, balancing speed with quality. - Advance automation, AI integration, and process optimization to elevate scalability, data integrity, and decision-making across the employee lifecycle. Drive the adoption of Generative AI copilots to augment HR productivity and enhance employee self-service. - Build and empower a high-performing global team rooted in ownership, accountability, and continuous improvement, specifically fostering a culture of AI-first thinking and upskilling. - Manage vendor relationships, evaluate emerging technologies, and position Avalara as a forward-leaning, early adopter in the people technology landscape. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Business, or related field. - 12+ years of progressive experience in HR technology leadership, including 5+ years leading global teams. - Deep expertise in Workday and its ecosystem of third-party integrations. - Demonstrated experience deploying AI or ML-driven solutions within HR tech stacks (e.g., AI-powered talent acquisition platforms, predictive analytics, AI chatbots for HR service delivery). - Proven track record leading large-scale HRIS transformations that deliver measurable business outcomes. - Strong grasp of HR processes, data governance, system architecture, and compliance. - Demonstrated success driving operational rigor and process excellence in complex, global environments. - Exceptional stakeholder management and communication skills across technical and non-technical audiences. - A mindset rooted in ownership, urgency, and innovation with a passion for creating systems that empower people to do their best work. Benefits - In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. - Benefits vary by location but generally include private medical, life, and disability insurance. - Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. - Avalara has a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Company Description We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.