• Lead end-to-end forward deployments of 1mind’s products — from technical scoping and system design through production rollout inside customer web environments. • Ramp rapidly on unfamiliar web applications, tracing and debugging HTML/DOM and rendering issues across static, server-rendered, and client-rendered architectures. • Build and maintain robust UI automation using Playwright, Puppeteer, and Chrome DevTools Protocol to drive reliable agent behavior across desktop and mobile, and across Chrome/Chromium, Firefox, Safari/WebKit, and Edge. • Work hands-on with the AI orchestration layer — prompts, retrieval, and agent configuration — to tune Superhuman behavior for each customer’s product and workflows. • Handle real-world auth and web state — cookies, sessions, tokens, and local/session storage — to make deployments secure and resilient. • Serve as the senior technical partner to customer engineering teams: run technical discovery, translate business needs into deployment plans, and communicate clearly with technical and non-technical stakeholders. • Codify what works into repeatable playbooks, internal tooling, and documentation that make every subsequent deployment faster. • Feed deployment insights back into the product roadmap, working closely with engineering and product leadership.

• Work with a team of developers, testing engineers, and product managers to ship value to customers. • Work full-stack, finding opportunities to deliver small, iterative pieces of value fast • Own changes and features across the software development lifecycle

• Customer Collaboration – Embed deeply with customer teams to understand business goals, domain constraints, and technical requirements. • Design & Development – Architect and build end-to-end solutions with an experiment-driven, iterative approach (TypeScript/React, Node.js, Python, ROS, SQL). • Scoping & Planning – Draft clear scopes of work, timelines, and success metrics for proofs-of-concept through production roll-outs. • Hands-On Delivery – Code side-by-side with customer engineers, deploying on their cloud or on-prem environments to ensure successful adoption. • Cross-Functional Alignment – Partner closely with Sales and Customer Success on the same accounts to guarantee seamless experiences and measurable outcomes. • Product Feedback Loop – Relay frontline insights to Research, Product, and Engineering; your learnings shape our roadmap. • Internal Enablement – Document best practices, contribute to internal libraries, and mentor future FDEs so the function scales efficiently.

• Lead the day-to-day technical direction for a team of software engineers. • Serve as the primary technical mentor, providing coaching, code reviews, and guidance to team members. • Contribute directly to software design, architecture, development, debugging, and production support. • Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions. • Help prioritize work, remove technical roadblocks, and support sprint planning and execution. • Drive the development and continuous improvement of Sangoma's CX and CCaaS platforms with a focus on scalability, reliability, and performance. • Participate in architecture discussions and promote engineering best practices across the team. • Champion modern software development practices, including CI/CD, automated testing, Infrastructure as Code, and observability. • Support production operations by assisting with troubleshooting, root cause analysis, and continuous platform improvements. • Work closely with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences. • Assist Engineering Management with technical planning, onboarding, and mentoring new engineers.