• Customer Collaboration – Embed deeply with customer teams to understand business goals, domain constraints, and technical requirements. • Design & Development – Architect and build end-to-end solutions with an experiment-driven, iterative approach (TypeScript/React, Node.js, Python, ROS, SQL). • Scoping & Planning – Draft clear scopes of work, timelines, and success metrics for proofs-of-concept through production roll-outs. • Hands-On Delivery – Code side-by-side with customer engineers, deploying on their cloud or on-prem environments to ensure successful adoption. • Cross-Functional Alignment – Partner closely with Sales and Customer Success on the same accounts to guarantee seamless experiences and measurable outcomes. • Product Feedback Loop – Relay frontline insights to Research, Product, and Engineering; your learnings shape our roadmap. • Internal Enablement – Document best practices, contribute to internal libraries, and mentor future FDEs so the function scales efficiently.

• Lead the day-to-day technical direction for a team of software engineers. • Serve as the primary technical mentor, providing coaching, code reviews, and guidance to team members. • Contribute directly to software design, architecture, development, debugging, and production support. • Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions. • Help prioritize work, remove technical roadblocks, and support sprint planning and execution. • Drive the development and continuous improvement of Sangoma's CX and CCaaS platforms with a focus on scalability, reliability, and performance. • Participate in architecture discussions and promote engineering best practices across the team. • Champion modern software development practices, including CI/CD, automated testing, Infrastructure as Code, and observability. • Support production operations by assisting with troubleshooting, root cause analysis, and continuous platform improvements. • Work closely with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences. • Assist Engineering Management with technical planning, onboarding, and mentoring new engineers.

• Establish yourself as the engineer others look to when the problems are the hardest and make sure they come away knowing how to approach the next one themselves. • Lead API surface decisions: what gets exposed, what stays internal, what the stability guarantees are for external consumers. • Own technical discovery for new capabilities; work with product and clinical stakeholders to translate requirements into feasible contracts. • Participate in on-call rotation for the Synapse Everywhere platform; respond to incidents, own post-incident reviews, and drive reliability improvements from what is learned. • Provide expert code reviews and technical mentorship within the team. • Design solutions on modern infrastructure (cloud solutions, k8s, LLMs) with expert level understanding of what and why, not just being able to call infrastructure or run pipelines.

• Develop and own vehicle dynamics models, including high-fidelity truck models that accurately represent longitudinal, lateral, and transient behavior for use in simulation and autonomy validation • Design, develop, and maintain high-fidelity simulation platforms used to validate autonomous driving software in closed-loop evaluation pipelines at scale • Partner with autonomy engineering teams to capture and implement vehicle model requirements that support planning, controls, and system-level V&V activities • Own model capability communication, known limitations, and release notes to enable effective autonomy validation • Ensure vehicle model updates do not regress autonomy V&V system performance by using automated regression frameworks • Execute full software development lifecycle activities primarily in C++ within a Linux development environment and ROS/ROS2 tooling, applying Lean-Agile methodologies • Perform root cause analysis on issues identified during simulation runs and hardware-in-the-loop testing • Participate in designing test plans for data acquisition and telemetry that support field data collection for vehicle model refinement • Support system-level test plans and verification strategies • Communicate progress, design decisions, and blockers clearly at daily stand-ups and design reviews • Build and maintain collaborative relationships with OEM partners and simulation tool vendors to evaluate, integrate, and co-develop simulation capabilities