• Work with a team of developers, testing engineers, and product managers to ship value to customers. • Work full-stack, finding opportunities to deliver small, iterative pieces of value fast • Own changes and features across the software development lifecycle

• Customer Collaboration – Embed deeply with customer teams to understand business goals, domain constraints, and technical requirements. • Design & Development – Architect and build end-to-end solutions with an experiment-driven, iterative approach (TypeScript/React, Node.js, Python, ROS, SQL). • Scoping & Planning – Draft clear scopes of work, timelines, and success metrics for proofs-of-concept through production roll-outs. • Hands-On Delivery – Code side-by-side with customer engineers, deploying on their cloud or on-prem environments to ensure successful adoption. • Cross-Functional Alignment – Partner closely with Sales and Customer Success on the same accounts to guarantee seamless experiences and measurable outcomes. • Product Feedback Loop – Relay frontline insights to Research, Product, and Engineering; your learnings shape our roadmap. • Internal Enablement – Document best practices, contribute to internal libraries, and mentor future FDEs so the function scales efficiently.

• Lead the day-to-day technical direction for a team of software engineers. • Serve as the primary technical mentor, providing coaching, code reviews, and guidance to team members. • Contribute directly to software design, architecture, development, debugging, and production support. • Collaborate with Product Management to refine requirements, estimate work, and deliver customer-focused solutions. • Help prioritize work, remove technical roadblocks, and support sprint planning and execution. • Drive the development and continuous improvement of Sangoma's CX and CCaaS platforms with a focus on scalability, reliability, and performance. • Participate in architecture discussions and promote engineering best practices across the team. • Champion modern software development practices, including CI/CD, automated testing, Infrastructure as Code, and observability. • Support production operations by assisting with troubleshooting, root cause analysis, and continuous platform improvements. • Work closely with Product, Customer Success, Professional Services, Support, Security, and Infrastructure teams to deliver exceptional customer experiences. • Assist Engineering Management with technical planning, onboarding, and mentoring new engineers.

• Establish yourself as the engineer others look to when the problems are the hardest and make sure they come away knowing how to approach the next one themselves. • Lead API surface decisions: what gets exposed, what stays internal, what the stability guarantees are for external consumers. • Own technical discovery for new capabilities; work with product and clinical stakeholders to translate requirements into feasible contracts. • Participate in on-call rotation for the Synapse Everywhere platform; respond to incidents, own post-incident reviews, and drive reliability improvements from what is learned. • Provide expert code reviews and technical mentorship within the team. • Design solutions on modern infrastructure (cloud solutions, k8s, LLMs) with expert level understanding of what and why, not just being able to call infrastructure or run pipelines.