Magic Leap

• Define and implement the end-to-end strategy for equipment spares and services across all operations • Develop and execute spares planning, inventory optimization, and stocking strategies to mitigate downtime risk • Establish and scale service models (OEM, in-house, or hybrid), including SLAs and performance management • Own commercial relationships and contracts for spares, warranties, and service agreements • Lead supplier engagement for spares provisioning, repair services, and long-term support programs • Ensure equipment availability and uptime aligned to HVM manufacturing requirements • Build and drive processes for order fulfillment, inventory management, and reverse logistics • Partner with manufacturing leadership and tool owners to align service workflows and execution standards • Define and enforce operating standards for on-site vendor technicians (FSEs), including onboarding, safety, and performance • Represent spares and service performance in factory and operational reviews, driving continuous improvement