• Define business requirements, functional design, system specifications, business processes and flow charts • Define requirements to be used in the design for integration interfaces between systems • Establish and document requirements to ensure data validity and reliability • Conduct business and systems process analysis to create process design improvements • Produce required project analysis documentation for the proposed applications/systems, including but not limited to: business requirements, system specifications, scope matrix, use cases, sequence diagrams, workflow charts and diagrams, future state proposals and user-acceptance testing plan • Study and understand system capabilities and how they affect the business processes • Interpret customer business needs and translate them into business and technical requirements • Critically evaluate information gathered from multiple sources, then dissect the high-level information into smaller details • Facilitate the flow of information related to business needs between customers and software development teams • Elaborately define user concept/design documentation for utilization by development teams to build software • Enable fulfilment of long-term business strategies by ensuring new systems meet the required specifications • Actively participate in Agile/Scrum ceremonies, including daily stand-ups, sprint planning, backlog grooming, reviews, and retrospectives. • Own and refine the product backlog by prioritizing requirements, clarifying scope, and ensuring readiness for sprint execution. • Review and validate test cases to ensure alignment with business requirements and acceptance criteria; support UAT execution and sign-off.

• Engage with customers, primarily attorneys, paralegals and law firm representatives, to understand their workflows, priorities, and pain points • Travel occasionally to attorneys’ offices to observe operations, conduct discovery conversations, and build strong working relationships • Actively listen, ask thoughtful questions, and document customer requirements with a high level of accuracy and detail • Analyze customer needs in the context of ABC Legal’s operational capabilities and constraints • Clearly articulate operational challenges, dependencies, and limitations to customers in a professional and constructive manner • Proactively identify and propose solutions, process improvements, or alternative workflows that align customer needs with operational realities • Collaborate cross-functionally with operations, customer support, and other internal teams to design and implement solutions • Identify recurring customer needs and operational friction points to support continuous improvement initiatives

- Assess and understand clients’ business objectives; - Identify and collect customer requirements, map their business processes - Identify the best solutions to integrate their business processes into the Boréalis software - Organize and conduct meetings and work sessions with clients: produce agendas, dispatch activities and monitor their progress, customize project documentation - Formalize project information in the various onboarding documents - Configure the software in accordance with the identified requirements - In case of imports, manipulate and organize data, prepare imports - Maintain project statuses, to reflect implementation status at all times, and keep managers and clients informed - Identify risks and issues around projects, implement mitigation solutions. - Suggest sound workarounds tailored to client contexts to meet service levels agreed upon with clients; - Maintain implementation projects progress on budget and on time. - Develop and maintain a relationship of trust between customers and Boréalis; - Engage with clients on topics that will help Boréalis "grow its roots"; - Develop an in-depth understanding of Borealis over time; - Help develop and maintain a continuous improvement approach to everyday issues.

• Bridge Business & Tech : Partner with product owners, stakeholders, and delivery teams to gather and document functional and non-functional requirements. • Fuel Agile Delivery : Translate business needs into clear user stories and specs that align with sprint goals and product vision. • Champion Quality : Collaborate with QA and dev teams to define test strategies and ensure solutions meet expectations. • Analyze & Improve : Use your knowledge of Order Management and Order to Cash processes to identify opportunities for optimization. • Drive Collaboration : Actively participate in agile ceremonies—sprint planning, stand-ups, retrospectives—and contribute to continuous improvement. • Document & Communicate : Create process flows, functional documentation, and support solution demos and workshops.