- Assess and understand clients’ business objectives; - Identify and collect customer requirements, map their business processes - Identify the best solutions to integrate their business processes into the Boréalis software - Organize and conduct meetings and work sessions with clients: produce agendas, dispatch activities and monitor their progress, customize project documentation - Formalize project information in the various onboarding documents - Configure the software in accordance with the identified requirements - In case of imports, manipulate and organize data, prepare imports - Maintain project statuses, to reflect implementation status at all times, and keep managers and clients informed - Identify risks and issues around projects, implement mitigation solutions. - Suggest sound workarounds tailored to client contexts to meet service levels agreed upon with clients; - Maintain implementation projects progress on budget and on time. - Develop and maintain a relationship of trust between customers and Boréalis; - Engage with clients on topics that will help Boréalis "grow its roots"; - Develop an in-depth understanding of Borealis over time; - Help develop and maintain a continuous improvement approach to everyday issues.

• Bridge Business & Tech : Partner with product owners, stakeholders, and delivery teams to gather and document functional and non-functional requirements. • Fuel Agile Delivery : Translate business needs into clear user stories and specs that align with sprint goals and product vision. • Champion Quality : Collaborate with QA and dev teams to define test strategies and ensure solutions meet expectations. • Analyze & Improve : Use your knowledge of Order Management and Order to Cash processes to identify opportunities for optimization. • Drive Collaboration : Actively participate in agile ceremonies—sprint planning, stand-ups, retrospectives—and contribute to continuous improvement. • Document & Communicate : Create process flows, functional documentation, and support solution demos and workshops.

• Lead requirements gathering efforts for the design and development of a publication management system. • Engage with diverse stakeholders, including researchers, faculty, librarians, compliance teams, and IT staff, to elicit, analyze, and document business and functional requirements. • Translate complex scientific, bibliographic, and compliance needs into clear, actionable requirements for technical teams. • Facilitate workshops, interviews, and working sessions to drive consensus across multiple stakeholder groups. • Develop detailed artifacts such as BRDs, functional specifications, user stories, workflows, and process maps. • Support validation of requirements through design reviews, testing, and user acceptance activities. • Act as a liaison between business stakeholders and development teams throughout the project lifecycle.

• Establish and maintain relationships with business and technology stakeholders to influence product strategy and prioritization decisions for master data solutions, including PIM systems. • Serve as a liaison between the business and development teams, acting as the voice of the business in communications with development teams, translating business needs and requirements into actionable plans. • Manage system enhancement requests and prioritizations evaluating business cases for implementation. • Collaborate with technical teams to facilitate the delivery of features, optimizing processes to enhance development cycle efficiency. • Work within an Agile framework to develop and execute against a Product roadmap, ensuring timely and successful product delivery. • Analyze PIM application and systems interfaces, identify root causes of issues, and recommend process improvements. • Provide technical assistance and decision-making support as a Subject Matter Expert (SME) for department tasks and escalations, working closely with PIM Leadership and internal teams such as IT, Category Management, Regulatory and Legal. • Ensure timely, on-budget, high-quality delivery of services or products.