Trusted Legacy: Over 100 years of service excellence Career growth with a promote-from-within culture People-Focused: Rich history of protecting employees, members and the community
Member Relations Counselor
Location
United States
Posted
1 day ago
Salary
$22 - $25 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Member Relations Counselor
AAA Northeast
Role Description Serves as a member advocate when researching, responding to, or interpreting company procedures or policies with the goal of delighting our valuable members. The nature of these interactions can be highly sensitive and require patience and special handling. What you will do: - For bilingual roles, all responsibilities must be able to be completed in both English and target language. - Address formalized complaints from all areas of the Club, encompassing a range of situations that members encounter both from a sales and service aspect. - Meets local and national quality standards for the timely acknowledgement and resolution of complaints. - Determines reimbursements in accordance with established policies. - Maintains accurate logs of workflow, records of member complaints, and station complaint book. - Keeps abreast of new programs, changes in current programs, and/or changes in existing policies and procedures. Qualifications - Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY & NJ. Requirements - High speed internet access with minimum internet speed requirements. Benefits - Full Time position. - Salary Range: $21.50 - $24.75 Hourly. - Schedule: Monday - Friday 8:00am-5:00pm.
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• Maintenir et développer la clientèle du groupe de bannières de vente audétail • Collaborez à la mise en œuvre des programmes et services bannières etgrossistes et assure un service-conseil aux membres sur les opérations de leur succursale. • Contribuer à la formation et au développement de la direction du magasin et des employés, tout en identifiant les opportunités opérationnelles et en aidant les membres avec des solutions rentables. • Agir en tant que partenaire d’affaires pour assister la succursale à trouver les ressources disponibles auprès de la bannière et de McKesson Canada si besoin. • Établir, entretenir et renforcer les relations d'affaires avec les membres;
Telecaller - Kannada (E)
Lokal AppLokal is a house of focused apps, many products, one mission to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved. Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV) Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony) Agri Consulting – farmer-first advisory in local languages (AgriLokal) Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs) Social & Community – Place to find & post social updates (Lokal app) Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze) Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal) Advisory Services – early bets in legal help, financial guidance, career counselling, and more
Role Description Eaze is a sister app of Lokal where Eaze is an emotional wellness platform where you can connect and talk with experienced wellness buddies, who empathize with your experiences and will help you to feel good within minutes. We're looking for a skilled individual for the role of Onboarding and Engagement Manager, to handle the recruitment, training, and onboarding of our wellness buddies and be responsible for their performance and development during their tenure with the platform. Key Responsibilities - Make outbound calls to potential and existing Wellness buddies to inform them about products and services. - Follow up on leads generated through various marketing campaigns. - Maintain detailed records of host interactions and transactions. - Achieve daily/weekly/monthly call and conversion targets. - Provide accurate and timely information to Wellness buddies. - Stay updated with the latest products, services, and promotional offers. - Train & onboard new Wellness buddies as per Guidelines of App. Qualifications - Bachelor’s degree. - Proven experience as a Telecaller or in a similar role. - Excellent communication skills in Kannada and English (read, write and speak). - Ability to handle Host rejection and remain patient. - Basic knowledge of computer operations, CRM & Excel. - Strong listening and negotiation skills with a positive attitude and ability to work in a team. Why Join Us? We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.
Location: Silver Spring United States Job Description: Behavioral Health Associate Counselor, Grade 20 Salary $67,672.00 - $107,323.00 Annually Location 8818 Georgia Ave Silver Spring MD 20910 USA Job Type Permanent Job Number 2026-00349 Department Department of Health and Human Services Division HHS 60 Behavioral Health and Crisis Services Division FLSA Exempt - Description - Benefits - Questions About the Position Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $67,672 to $103,266, based on the candidate's qualifications and experience. WHO WE ARE Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses. The Department of Health and Human Services is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department. As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community. WHO WE ARE LOOKING FOR Montgomery County Department of Health and Human Services is seeking qualified and dedicated Case Manager who is passionate about helping homeless individuals thrive in their mental health and addiction journey. If you are looking to make a meaningful impact while growing your professional skills then please apply for our Behavioral Health Associate Counselor position, in the Access to Behavioral Health Services of Behavioral Health and Crisis Services. At Access to Behavioral Health, we believe in creating supportive and collaborative environment where both our clients and our staff feel empowered. What Youll Be Doing This is full performance professional level work providing substance abuse assessment, short-term alcohol and drug counseling, case management services to clients with substance use disorders, and/or crisis intervention services to clients in a community crisis center, shelter, or other health/social service setting. Provides short term counseling and/or crisis intervention, as necessary to assist individuals through the client-counselor relationship to define goals and make decisions relating to substance abuse; plan a course of action reflecting the needs, interests and abilities of the individual relating to substance abuse; and use informational and community substance abuse resources relating to personal, social, emotional, educational, and vocational development and adjustment. Under clinical supervision, provides: - Provides screening, comprehensive assessment of substance abuse and dependency, and referral for drug testing and substance abuse treatment and/or mental health counseling, and follow-up. - Maintains client case load and monitors compliance with substance abuse treatment and other requirements or recommendations. - Collects data and maintains necessary case work files and records to document client progress for review with senior program staff; prepares appropriate reports and statistics for local and state agencies. - Observes established policy and procedures to document casework including the use of an automated information systems record keeping and sharing of information, and attention to daily work activities. - Assists with other activities as assigned, data collection/entry, and collaborative service meetings. Certification: This position requires possession and maintenance at all times a Certification, in the State of Maryland, as a Certified Supervised Counselor, Alcohol/Drug (CSC-AD); or, Certified Associate Counselor, Alcohol/Drug (CAC-AD). Maryland Department of Health Certified Supervised Counselor-Alcohol and Drug This position requires the ability to attend meetings or perform work at locations outside the office. A criminal background check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision. Telework: This position may be eligible for limited hybrid telework, after the initial training period and in accordance with departmental policies and operational needs Bilingual applicants in the Spanish/English languages are encouraged to apply. Minimum Qualifications Experience: None beyond that required to obtain, in the State of Maryland certification as Certified Supervised Counselor, Alcohol/Drug (CSC-AD); or, Certified Associate Counselor, Alcohol/Drug (CAC-AD). Education: None beyond that required to obtain, in the State of Maryland, certification as Certified Supervised Counselor, Alcohol/Drug (CSC-AD); or, Certified Associate Counselor, Alcohol/Drug (CAC-AD). Equivalency: None. LICENSE: Certification, in the State of Maryland as a Certified Supervised Counselor, Alcohol/Drug (CSC-AD); or, Certified Associate Counselor, Alcohol/Drug (CAC-AD). - Note: There will be no substitutions for this section. Medical Protocol: This position requires successful completion of a pre-employment medical evaluation, which includes a physical examination and drug screening. Preferred Criteria, Interview Preferences The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas: - Experience providing substance use screenings and assessments to individuals - Experience engaging clients in person-centered service plans - Experience collaborating with partners in community behavioral health or social service settings - Experience learning and navigating service delivery systems to help clients accomplish goals - Experience recording work in electronic systems such as electronic health records - Experience working well in a busy multitask service environment as part of a professional team - Experience providing Spanish language communication in a professional work setting IMPORTANT INFORMATION The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position. Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference. All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview. This will establish an Eligible List that may be used to fill both current and future vacancies. If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume. Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website. Leave Benefits Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents. Retirement Benefits All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals. Tuition Assistance & Student Loan Forgiveness Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path. Free Mass Transit Benefit County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro. Reduced Child and Health Care Costs Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year. Employee Wellbeing We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being. Employer Montgomery County (MD) Address 101 Monroe Street 7th Floor Rockville, Maryland, 20850 Phone 240-777-0311 Website https://www.montgomerycountymd.gov/ohr

