AAA Northeast

Role Description Handles digital travel leads from initial advisor contact through booking and post-sale service, delivering personalized travel planning and owning the full sales process in a virtual environment. - Client Acquisition & Conversion: Manages inbound digital leads from AAA’s online travel lead generation platform (MVP). Initiates and sustains contact through email and phone, applying strategic outreach and thoughtful follow-up to engage prospects who may not respond immediately. Qualifies each lead to assess needs, preferences, and readiness to book. Re-engages cold or undecided leads over time, building trust through well-timed, personalized communication. Maintains a consistent, self-driven sales pipeline and moves leads forward independently, without relying on transferred calls or walk-in traffic. Owns the top of the sales funnel from post-lead handoff through verbal commitment to book. - Sales Quoting & Processing: Creates customized travel proposals based on individual client preferences, using deep knowledge of Club-owned and preferred partners. Develops multiple quote versions when needed, adjusting for budget, logistics, and value. Finalizes bookings, secures payments, issues confirmations, and documents all client information accurately and thoroughly. Manages all booking steps independently across air, land, cruise, and insurance products. Uses multiple systems and supplier platforms. Handles all aspects of the transaction lifecycle with speed, precision, and attention to compliance. - Service Excellence: Delivers Five Diamond Service across all digital interactions, communicating professionally and empathetically through both email and phone. Builds trust with first-time clients and nurtures long-term relationships by anticipating needs, addressing concerns, and following up proactively before and after travel. Resolves client issues efficiently and without escalation, even when working independently. Demonstrates accountability and care throughout the full client journey. - Product Knowledge & Compliance: Completes required certifications and stays current on destination knowledge, supplier promotions, booking policies, and preferred partner offerings. Applies updated knowledge directly to quoting and selling. Enters data accurately and follows all protocols related to ARC, WISP, and company policies. Identifies and reports system issues or gaps in process. Operates with a high level of compliance and information security in a self-managed, digital environment. - Internal Collaboration & Brand Representation: Represents the brand with professionalism and expertise in every client interaction. Contributes to team-based initiatives, supports digital marketing promotions when applicable, and collaborates cross-functionally to resolve client or process issues. Cross-sells complementary Club products such as AAA Visa when appropriate. Demonstrates initiative, reliability, and alignment with the agency’s digital strategy, even when working remotely. Qualifications - High School Diploma or GED required - 1-3 years of sales experience in the travel industry strongly preferred Company Description AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Role Description Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community? At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. Schedule: Remote Monday-Friday 8:30am-5pm - Process incoming mail, email, and faxes (i.e., discounts, driver change requests, cancellations, mortgagee requests including providing evidence of insurance, etc.). - Answer insureds’ calls regarding claims, payments, and change of address. - Upload policy revisions via policy portals. - Coordinate Dealer Desk functions, including exchanging information with insureds, car dealers, banks, etc. to facilitate vehicle changes. - Build professional relationships with coworkers, agents and industry contacts. - Process incoming checks, including uploading payment information via payment portals. - Apply effective date of discount and ensure proper documentation is received. - Correct errors on returned mail in a timely and effective manner. - Send correspondence to insureds. - Crosstrain in other Agency Support functions; backup to other teams as necessary. - Other duties as assigned. Qualifications - High School Diploma or GED Required - Clerical experience in the Insurance industry Required - Customer service experience Preferred Company Description AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Role Description The SEM Specialist collaborates cross-functionally to leverage data and analytics to drive our go-to-market strategies and campaigns. The Specialist is responsible for planning, building, and optimizing how we engage with members through search engine marketing (SEM). - Responsible for the execution of search engine marketing strategies and campaigns. - Work with SEM Operations team as well as the broader digital team to develop strategies for testing all SEM elements including ad copy in various markets and verticals. - Drive all keyword research and strategy (Paid and organic). Coordinate with internal partners/agencies/vendors on campaign initiatives. - Provide continual keyword, targeting and other account maintenance. - Implement, track, and adjust budgets and bids for paid search campaigns, both manually where applicable, and via AI tools such as Adobe Advertising and Google AdWords. - Prepare and facilitate presentations to business line leaders on performance of campaigns. - Responsible for responding to business line leaders' requests within limited timeframes. - Communicates key marketing information to in-house and external creative teams as well as e-business departments. - Manages and traffics all SEM marketing jobs; ensuring timely and cost-conscious project completion. - Measures the effectiveness of marketing strategies. - Analyze and report on campaign results, identify trends and create strategic recommendations for optimization of spend and conversion performance. - Seeks and provides information to help business lines determine their place in the market. - Works with marketing team and business line management, as needed, to define creative strategy and success metrics. Qualifications - Must currently reside in one of the following states: Connecticut, Massachusetts, New Hampshire, New Jersey, New York, or Rhode Island. - Bachelor's Degree in Marketing or related field. - 6-8 years of additional relevant experience in lieu of degree. - 3+ years Holistic SEM management (agency or client). - 1+ years Experience in Adobe Advertising preferred. Requirements - Mastery of Search tools including Google Ads, Google Analytics and Microsoft Advertising (Bing Ads). - Familiarity working with SA360/DCM/Floodlight or similar. - Proficient in text ad development, and knowledge of various paid search ad types. - Experience building, optimizing and reporting on YouTube OLV campaigns. - Experience in digital marketing tactics and measurement. - Encourage, build, and maintain mutual trust, respect, and cooperation with others. - Ability to listen to, understand, and communicate with others by telephone, in written form, electronically, or in person. - Ability to operate a computer with relevant software applications. - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. - Ability to apply sound judgement to produce appropriate outcomes to a variety of situations; including high volume and challenging situations. - Ability to prioritize, organize, and accomplish work to achieve specific goals. - Developing specific goals and plans to prioritize, organize, and accomplish your work. Licenses and Certifications - Google Ad Words Certification. - Microsoft Ads Certification. Company Description AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Role Description We’re looking for a dynamic, and results-driven Personal Lines Insurance Sales Manager who lives in Rhode Island to lead our performing team of unlicensed and licensed agents. This is a unique opportunity to make a meaningful impact by driving sales performance, mentoring talent, and ensuring our members receive exceptional service and coverage. - Lead and coach a team of licensed insurance sales agents - Drive insurance sales performance and meet team and department goals - Analyze sales metrics and implement improvement strategies - Ensure compliance with insurance regulations and company policies - Manage team schedules, timekeeping, and coverage - Interview, hire, and onboard new team members - Provide ongoing coaching, training, and development - Handle customer escalations and ensure five-star diamond service - Stay current on insurance products, industry trends, and carrier updates - Occasional team support during off-hours as needed Qualifications - 100% remote position - Must reside in Rhode Island - Must have a quiet, dedicated home office space free from distractions - Reliable high-speed internet connection - Ability to work independently in a fast-paced, goal-driven environment - Demonstrate strategic ownership, accountability, and ability to lead a remote team with minimal oversight - High School Diploma required; Associate's Degree or higher preferred - Minimum of 3 years of direct leadership/management sales experience with proven success - Minimum of 6 years of insurance sales experience with a track record of sales success including cross-selling - Active Personal Lines or Property and Casualty license upon hire - Life Insurance License (state specific) required within 1 year Benefits - Eligible for monthly performance-based bonus - Paid Time Off: 3 weeks of vacation, 12 holidays, and 8 sick days annually - Health Coverage: Medical, Dental, and vision insurance with AAA Northeast covering up to 88% of the plan - Retirement: 401(k) plan with a 6% company match - Additional Perks: Free AAA membership, insurance discounts, travel commission match, and a paid volunteer day each year - Tuition Reimbursement: Financial support for continuing education - Life license and designations supported through paid training and reimbursement - Ample opportunities for advancement

Role Description Promotes and sells Life Insurance products in a call center environment. Works with prospective clients/members to determine insurance needs, perform underwriting analysis on prospects, follow policies and procedures to ensure accurate processing of all sales, achieve minimum required sales goals; and provides Five Diamond Service delivery during all communications. - Responsible for inbound and outbound phone sales of life insurance products including but not limited to Term Life, Whole Life, Universal Life and Guarantee Issue Whole Life working in a remote call center environment. - Timely follow up on all sales leads received from a variety of sources including internet, direct mail, advertising, and customer service. - Accurately implement the entire sales process i.e.: gathering all pertinent information to assess client’s needs, making appropriate product recommendations, providing accurate initial quotes, completing applications, and delivering all requirements to follow through to issued & paid status. - Meet monthly/quarterly sales goals and consistently meet established individual call activity, and production targets. - Document all conversations with clients accurately and in a timely manner. - Build strong and credible relationships, while delivering Five Diamond service during all conversations and transactions. - Develop familiarity with Insurance Agency policies and procedures; ensure members understand the application, payment, cancellation and endorsement policies and procedures. - Work with New Business, Underwriting, and New Business Coordinator to resolve issues as needed. - Stay up-to-date on industry trends, product knowledge, and competitive landscape. Qualifications - High School Diploma required - 2+ years Sales Experience required - 1+ years Insurance Experience preferred - Life License Upon Hire Required Company Description AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Role Description We’re seeking Licensed Personal Lines Insurance Agents who live in Rhode Island to join our Inside Sales team. This is a fully remote role focused on outbound sales, consultative conversations, and delivering exceptional service to AAA members. If you’re already licensed and thrive in a fast-paced sales environment, this role offers strong earnings potential and long-term career growth. This position is eligible for a $1500 sign-on bonus! Please see terms below. Hire Date: July 13, 2026 Training Schedule: Monday-Friday 8:30am-5pm Work Schedule: 11:30am-8:00pm 4 weekdays w/ 1 weekend day (schedule determined at time of offer) What You’ll Do - Sell auto insurance, homeowners insurance, and other personal lines products to AAA members via phone and online - Conduct outbound sales calls to prospective and existing members to promote insurance products - Provide personalized coverage recommendations and premium quotes based on member needs - Maintain accurate and detailed records of sales activities and client interactions in our CRM system - Participate in sales campaigns and promptly follow up on inbound referrals Regulatory & Compliance - Follow carrier-specific underwriting and quoting procedures - Ensure compliance with agency policies for quoting, binding coverage, and handling payments - Collaborate with Underwriting and Quality Assurance to reduce risk and ensure accuracy - Stay current on state insurance regulations, carrier guidelines, and industry best practices Additional Responsibilities - Build strong, trust-based relationships with members and internal partners - Occasionally travel for training or team events (approximately 5%) - Deliver AAA Five Diamond Service in every interaction - Cross-sell AAA memberships and other relevant AAA products and services Qualifications - Quiet, dedicated home office space - Reliable high-speed internet connection - Must be working out of Rhode Island - High School Diploma required - Associate’s Degree preferred - 2+ years of insurance sales experience required - Outbound or consultative phone sales experience strongly preferred - Active Personal Lines Insurance License required at time of hire - Ability to maintain license through required continuing education - Valid Life Insurance License preferred or willing to obtain within 1 year Benefits - Competitive base hourly rate + unlimited commission - Paid Time Off: 3 weeks vacation, 12 holidays, and 8 sick days annually - Health Coverage: Medical, dental, and vision plans (AAA covers up to 88%) - Retirement: 401(k) with 6% company match - Free AAA membership, insurance discounts, tuition reimbursement, and more Sign-on bonus terms This bonus will be issued in two installments, the first after successful completion of 3 months of employment and the second after successful completion of 6 months of employment. These bonus terms take effect on your first day of work. Apply today and continue your insurance career with AAA Northeast!

Role Description We’re looking for a dynamic, and results-driven Personal Lines Insurance Sales Manager to lead our performing team of unlicensed and licensed agents. This is a unique opportunity to make a meaningful impact by driving sales performance, mentoring talent, and ensuring our members receive exceptional service and coverage. - Lead and coach a team of licensed insurance sales agents - Drive insurance sales performance and meet team and department goals - Analyze sales metrics and implement improvement strategies - Ensure compliance with insurance regulations and company policies - Manage team schedules, timekeeping, and coverage - Interview, hire, and onboard new team members - Provide ongoing coaching, training, and development - Handle customer escalations and ensure five-star diamond service - Stay current on insurance products, industry trends, and carrier updates - Occasional team support during off-hours as needed Qualifications - 100% remote position - Must have a quiet, dedicated home office space free from distractions - Reliable high-speed internet connection - Ability to work independently in a fast-paced, goal-driven environment - Demonstrate strategic ownership, accountability, and ability to lead a remote team with minimal oversight - High School Diploma required; Associate's Degree or higher preferred - Minimum of 3 years of direct leadership/management sales experience with proven success - Minimum of 6 years of insurance sales experience with a track record of sales success including cross-selling - Active Personal Lines or Property and Casualty license upon hire - Life Insurance License (state specific) required within 1 year Benefits - Eligible for monthly performance-based bonus - Paid Time Off: 3 weeks of vacation, 12 holidays, and 8 sick days annually - Health Coverage: Medical, Dental, and vision insurance with AAA Northeast covering up to 88% of the plan - Retirement: 401(k) plan with a 6% company match - Additional Perks: Free AAA membership, insurance discounts, travel commission match, and a paid volunteer day each year - Tuition Reimbursement: Financial support for continuing education - Life license and designations supported through paid training and reimbursement - Ample opportunities for advancement

Role Description Are you passionate about delivering exceptional customer service and eager to grow your career in the insurance industry? As an Insurance Customer Service Representative I (CSR I), you will be part of a dynamic team dedicated to providing Five Diamond Service to our valued clients. This entry-level position is designed for individuals looking to build a strong foundation in Personal Lines insurance while supporting customers with their policy needs. Training Schedule: Licensing and Product Training will be fully remote for 15 weeks: Monday - Friday 8:30 am to 5:00 pm Work Schedule: Fully remote Monday - Thursday 10:30 am to 7:00 pm, Friday 9:30 am to 6:00 pm, and a 4 hour shift between the hours of 9:00 am to 4:00 pm on alternating Saturdays. What You’ll Do - Complete comprehensive training in Personal Lines insurance - Provide day-to-day servicing of personal lines policies, including answering questions related to coverages, discounts, registrations, and claims - Process policy transactions using various carrier systems - Apply discounts received via email or mail, ensuring proper documentation and effective dates - Research and resolve premium discrepancies, contacting insureds to explain differences - Communicate with insurance companies, underwriters, banks, and car dealers to facilitate document processing - Build and manage customer relationships, identifying opportunities to enhance service delivery, and recommend additional products or services Qualifications - Education: High School Diploma or GED required - Experience: Minimum of 1 year customer service experience - Skills: Strong communication, attention to detail, and commitment to delivering outstanding service - Licensing: Must pass the Personal Lines Insurance state exam (training and study time provided) Benefits - Paid Time Off: 3 weeks vacation, 12 holidays, 8 sick days annually - Health Coverage: Medical, dental, and vision (AAA covers up to 88%) - Retirement: 401(k) with 6% company match - Free AAA membership, insurance discounts, tuition reimbursement, and more - Comprehensive training and development programs - Supportive team environment focused on growth and excellence - Opportunity to build a rewarding career in the insurance industry Company Description - Trusted Legacy: Over 100 years of service excellence - Career growth with a promote-from-within culture - People-Focused: Rich history of protecting employees, members and the community

Role Description We’re looking for motivated sales professionals, who live in RI, to join our team as Inside Sales Insurance Agents. This is a fully remote position, offering paid training and covering all costs for your Personal Lines Insurance License. If you thrive in outbound sales and want to grow in the insurance industry, this is your opportunity! - Insurance Sales Responsibilities: - Sell auto insurance, homeowners insurance, and other personal lines products to AAA members via phone and online. - Conduct outbound sales calls to prospective and existing members to promote insurance products. - Provide personalized coverage options and premium quotes. - Maintain detailed records of sales activities and client interactions in our CRM system. - Participate in sales programs and respond promptly to referrals. - Regulatory & Compliance: - Learn and follow carrier-specific underwriting and quoting procedures. - Ensure compliance with agency policies for quoting, binding coverage, and handling payments. - Collaborate with Underwriting and Quality Assurance to reduce risks and ensure accuracy. - Stay current on insurance regulations and best practices. - Additional Responsibilities: - Build strong relationships with clients and industry partners. - Occasionally travel for training (approx. 5%). - Deliver AAA Five Diamond Service in every interaction. - Cross-sell AAA memberships and other relevant services. Qualifications - Must have a quiet, dedicated home office space. - Reliable high-speed internet connection. - Qualified candidate must live in RI. - High School Diploma or GED. - Associate's Degree preferred. - 2+ years sales or customer service experience. - Insurance sales experience preferred. - Outbound or cold-calling experience strongly preferred. - Must obtain Personal Lines Insurance License within 30 days (training and exam fees covered by AAA Northeast). - Life License within 1 Year Preferred. Benefits - Competitive base hourly rate + unlimited commission. - Paid Time Off: 3 weeks' vacation, 12 holidays, 8 sick days annually. - Health Coverage: Medical, dental, and vision (AAA covers up to 88%). - Retirement: 401(k) with 6% company match. - Free AAA membership, insurance discounts, tuition reimbursement, and more.

Role Description We’re looking for motivated sales professionals, who live in RI, to join our team as Inside Sales Insurance Agents. This is a fully remote position, offering paid training and covering all costs for your Personal Lines Insurance License. If you thrive in outbound sales and want to grow in the insurance industry, this is your opportunity! - Insurance Sales Responsibilities: - Sell auto insurance, homeowners insurance, and other personal lines products to AAA members via phone and online - Conduct outbound sales calls to prospective and existing members to promote insurance products - Provide personalized coverage options and premium quotes - Maintain detailed records of sales activities and client interactions in our CRM system - Participate in sales programs and respond promptly to referrals - Regulatory & Compliance: - Learn and follow carrier-specific underwriting and quoting procedures - Ensure compliance with agency policies for quoting, binding coverage, and handling payments - Collaborate with Underwriting and Quality Assurance to reduce risks and ensure accuracy - Stay current on insurance regulations and best practices - Additional Responsibilities: - Build strong relationships with clients and industry partners - Occasionally travel for training (approx. 5%) - Deliver AAA Five Diamond Service in every interaction - Cross-sell AAA memberships and other relevant services Qualifications - Must have a quiet, dedicated home office space - Reliable high-speed internet connection - Qualified candidate must live in RI - High School Diploma or GED - Associate's Degree preferred - 2+ years sales or customer service experience - Insurance sales experience preferred - Outbound or cold-calling experience strongly preferred - Must obtain Personal Lines Insurance License within 30 days (training and exam fees covered by AAA Northeast) - Life License within 1 Year Preferred Benefits - Competitive base hourly rate + unlimited commission - Paid Time Off: 3 weeks' vacation, 12 holidays, 8 sick days annually - Health Coverage: Medical, dental, and vision (AAA covers up to 88%) - Retirement: 401(k) with 6% company match - Free AAA membership, insurance discounts, tuition reimbursement, and more