Role Description Our client is a well-established heating and cooling (HVAC) company based in New Jersey, USA, and they are looking for an experienced Admin & Customer Service Specialist to join their growing office support team. If you thrive in a fast-paced environment, enjoy solving problems, and are passionate about delivering exceptional customer service, we'd love to hear from you! - Answer incoming customer calls professionally and efficiently. - Contact customers to provide updates on service appointments and job progress. - Handle customer enquiries, concerns, and escalations with professionalism. - Source HVAC parts by contacting suppliers and vendors to locate required inventory. - Assist with billing-related administrative tasks. - Maintain accurate customer records within the CRM system. - Support the office with a variety of administrative duties as required. - Work closely with internal teams to ensure excellent customer service and smooth operations. Qualifications - Minimum 2 years' experience in customer service and administration. - Experience working for a service-based business (home services, maintenance, repairs, trades, logistics, or similar). - Excellent verbal and written English communication skills. - Strong customer service and conflict resolution abilities. - Excellent problem-solving and critical thinking skills. - Highly organised with exceptional attention to detail. - Able to multitask and work effectively in a fast-paced environment. - Comfortable making outbound calls to customers and suppliers. - Proficient in Microsoft Office and Outlook. - Experience using CRM systems. - Experience within the HVAC, heating and cooling, plumbing, electrical, or similar trade industry will be highly advantageous. - Experience with Simpro CRM is beneficial but not essential. Requirements - Working Hours: Monday – Friday | 8:45 AM – 5:45 PM EST (2:45 PM – 11:45 AM South African time – subject to daylight savings). - Public Holidays: This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: Reliable backup required to manage load shedding or outages. Applicants without a power backup cannot be considered. - Work Environment: Fully remote. Company Description ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company. We are not a recruitment agency—we partner with leading international businesses, providing dedicated remote professionals who become an extension of our clients' teams.

• Coordinate the Training team's project portfolio, ensuring alignment of timelines, resources and priorities across initiatives • Collect and maintain a clear overview of project status, key actions, risks and mitigation measures • Support the preparation and facilitation of regular team meetings to review progress, share updates and align on upcoming priorities • Support team members in identifying practical solutions to operational challenges and escalate risks or decisions to the Director when required • Help promote collaboration, knowledge sharing and consistency across the Training team • Provide regular updates to the Director on project status, team progress and training effectiveness • Oversee training development projects end-to-end, coordinating contributors, external training agencies and third parties • Conduct training needs analysis and develop training strategies for assigned initiatives and sectors • Lead the design, development and implementation of learning programmes and training materials, including e-learning courses, educational videos, infographics, PowerPoint presentations and other learning materials • Leverage existing resources and AI authoring tools to rapidly produce fit-for-purpose training content • Facilitate virtual groups with training experts from Member Organisations to share best practices and identify common solutions • Prepare and deliver in-person and virtual training sessions • Support the Training Team to prepare and deliver sessions at the GS1 global events • Promote the adoption of the global learning platform and ensure that learning content is visible, accessible and engaging for users

• Request, track, and follow up on authorizations and reauthorizations. • Contact doctors’ offices to obtain updated orders and follow up until received. • Enter new clients into the system and maintain accurate, current records. • Communicate with parents, staff, doctors’ offices, and insurance representatives. • Review staff documentation for completeness and timeliness and follow up on missing items. • Answer incoming calls and handle general front-office communication. • Prepare billing records and documentation for submission by management. • Post payments after claims have been submitted. • Maintain organized tracking systems and support overall office operations. • Perform other administrative duties as needed.

Role Description We are seeking a highly organized, proactive, and dependable Bilingual Office Coordinator to manage the day-to-day administrative workflow of a growing healthcare office. The ideal candidate communicates confidently in both English and Spanish, follows through without constant supervision, and keeps authorizations, documentation, client records, billing preparation, and office communication organized and moving. The role will begin part-time and may transition to full-time as the caseload grows. Key Responsibilities - Request, track, and follow up on authorizations and reauthorizations. - Contact doctors’ offices to obtain updated orders and follow up until received. - Enter new clients into the system and maintain accurate, current records. - Communicate with parents, staff, doctors’ offices, and insurance representatives. - Review staff documentation for completeness and timeliness and follow up on missing items. - Answer incoming calls and handle general front-office communication. - Prepare billing records and documentation for submission by management. - Post payments after claims have been submitted. - Maintain organized tracking systems and support overall office operations. - Perform other administrative duties as needed. Qualifications - Fluent in English and Spanish, both verbal and written. - Experience in healthcare administration, office coordination, medical billing support, insurance authorization, or a related role. - Strong communication, organization, follow-up, and attention to detail. - Ability to manage multiple tasks and deadlines independently. - Reliable, proactive, and comfortable taking ownership of office workflows. - Able to learn new systems quickly. - Experience with Office Puzzle is preferred but not required. Attributes of a Successful Home Care Hero - Empathy: You genuinely care about people and want to make a difference in their lives. - Organization: You’re a master of multitasking and can keep everything running smoothly. - Communication: You speak impeccable English. You’re a clear and friendly communicator, both written and verbal. - Problem Solver: You can see the big picture when resolving complex issues and follow through until you reach full resolution. - Self Starter: You work effectively without supervision and follow processes precisely. - Reliability: You’re dependable, punctual, and always ready to step up when needed. Benefits - Competitive Base Pay: $7.50/hr - Make a Difference: You’ll play a key role in ensuring that clients receive the best care possible. - Growth Opportunities: As we grow, so will you! There’s plenty of room for advancement and learning. - Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.