Role Description Celigo is looking for a Senior Partner Success Manager to build and maintain strong relationships with our service partner ecosystem, ensuring partners are equipped to deliver high-quality implementations and strong customer outcomes. This role sits at the intersection of relationship management, delivery oversight, and cross-functional coordination, representing Celigo with partners and their customers while helping drive the overall health and maturity of the partner program. What would you do if hired? - Build and maintain trusted relationships across partner organizations, from delivery teams to executive stakeholders. - Own the health of your partner portfolio by conducting regular check-ins via surveys and virtual meetings. - Hold the bar on implementation quality, ensuring partners are accountable for a great customer journey. - Use AI tools to manage a large partner portfolio while maintaining a personal touch. - Prepare partner health reports that provide actionable insights for leadership. - Maintain the internal partner stack ranking and keep it meaningful. - Serve as the voice of partners inside Celigo, advocating for program improvements. - Work with Partner Account Managers to track partner availability and flag supply gaps. - Contribute to special initiatives that improve the partner program. Qualifications - Genuine curiosity about people and problems. - Strong relationship management skills across various levels. - Clear and confident communication in writing and conversation. - An owner's mindset with a focus on partner success. - The ability to read signals across a large portfolio and act proactively. - A bias toward action and iteration. - Energized by applying AI to partner success work. - Familiarity with iPaaS, integration, or automation platforms. Requirements - Bachelor's degree in Business, Engineering, Information Systems, or a related field. - At least five years of combined experience in enterprise software implementation, project management, business process consulting, or customer success management. - Experience working with external clients, vendors, or partners while managing multiple projects simultaneously. - Prior experience in SaaS or on-demand software, CRM, or ERP applications is preferred. - An understanding of application integration technologies and projects is preferred. Benefits - Three weeks of vacation (starting year one). - Wellness days and holidays to recharge. - Parental leave and a generous benefits package. - Monthly tech stipend. - Recognition and career development opportunities.

• Proactively prospect and develop new business with new and existing customers through effective outbound outreach using a variety of channels including emails, calls, customer visits, and lead marketing campaigns. • Expand customers' product purchasing portfolio through cross-selling and up-selling opportunities. • Use Salesforce to update accounts and opportunities. Detailing stage, current status, applications, descriptions, account plans, etc. • Account and Opportunity knowledge of top accounts, bottom accounts, why increasing or decreasing, cross-sell and upsell opportunities. • Use Power BI to analyze customer purchases, product lines, shipments, bookings, backlog, and historical data. • Properly communicate customer issues with appropriate company personnel. • Participate in all product training courses and continuously improve your knowledge of company product lines. • Use your exceptional communication skills to work with stakeholders at all levels, from senior decision-makers to entry-level champions. • Build effective working relationships with customers through regular communication, focusing on building a realistic mutual understanding of customer requirements. • Demonstrate a performance-driven mindset and entrepreneurial spirit to meet or exceed annual sales targets within assigned accounts.

• Manage day-to-day client relationships across assigned accounts. • Support onboarding and project setup for new engagements. • Translate client briefs into clear, structured deliverables. • Maintain proactive communication with clients and internal teams. • Coordinate delivery across multiple project types, including: • Social media content and campaign assets • Copywriting and editorial content • Digital creative (ads, banners, landing pages) • Track timelines, milestones, and delivery progress. • Ensure outputs meet agreed quality standards and deadlines. • Escalate risks or delivery issues where needed. • Coordinate freelance talent across active projects. • Maintain structured workflows from brief to execution until delivery. • Ensure clarity and consistency in project briefs. • Support smooth day-to-day execution across accounts.

• Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling activities. • Coordinate the transition of new clients from the sales team and oversee successful onboarding and implementation processes. • Facilitate device deployment and guide healthcare providers through setup and training requirements. • Maintain regular communication with clients to strengthen relationships, provide support, and reinforce return on investment. • Identify opportunities to expand existing accounts and increase customer lifetime value. • Drive subscription renewals and support ongoing revenue growth initiatives. • Troubleshoot client concerns and collaborate with internal teams to ensure timely resolution of issues. • Deliver exceptional customer service and contribute to the continuous improvement of client engagement strategies and processes. • Maintain accurate client records and activity tracking within CRM systems. • Monitor account performance metrics and proactively address potential churn risks.