• Manage the complete client lifecycle, including onboarding, training, account management, renewals, and upselling activities. • Coordinate the transition of new clients from the sales team and oversee successful onboarding and implementation processes. • Facilitate device deployment and guide healthcare providers through setup and training requirements. • Maintain regular communication with clients to strengthen relationships, provide support, and reinforce return on investment. • Identify opportunities to expand existing accounts and increase customer lifetime value. • Drive subscription renewals and support ongoing revenue growth initiatives. • Troubleshoot client concerns and collaborate with internal teams to ensure timely resolution of issues. • Deliver exceptional customer service and contribute to the continuous improvement of client engagement strategies and processes. • Maintain accurate client records and activity tracking within CRM systems. • Monitor account performance metrics and proactively address potential churn risks.

Role Description We are looking for a Creator / Influencer Partnerships Manager to lead our end-to-end outreach and collaboration with content creators. You will be responsible for: - Identifying creators, initiating outreach, negotiating usage rights and content buyouts, managing contracts, and ensuring smooth delivery of assets that have strong viral and cultural potential. - This is a highly operational and commercial role focused on scaling a pipeline of creator-generated content that fuels Taimi’s organic growth engine. You will: - Identify and proactively reach out to creators aligned with LGBTQ+ culture, dating, lifestyle, and entertainment. - Negotiate content usage rights, buyouts, licensing agreements, and deliverables. - Manage pricing discussions and ensure cost efficiency while maximizing content quality. - Oversee contract execution in collaboration with legal and operations teams. - Define and track clear content deliverables, formats, and usage scope. - Work closely with the organic social and marketing teams to identify content needs. - Ensure acquired content aligns with Taimi’s tone, brand positioning, and cultural relevance. - Build and maintain long-term relationships with high-performing creators. - Act as the main point of contact for creators throughout the collaboration lifecycle. - Build and maintain a database of creators, rates, performance, and learnings. Qualifications - Strong experience in creator outreach, negotiations, or talent/content sourcing. - Comfortable structuring deals and managing contracts. - Understanding of social content, virality, and internet culture. - Strong communication and relationship-building skills. - Operational mindset with attention to detail and execution speed. Benefits - Remote-first setup, modern offices with activities, and all the equipment you need, plus compensation to set up your remote workplace. - Fair pay with regular reviews; after probation, compensation for education and English courses, Online Speaking Club, online library, and course access. - Medical insurance coverage, psychologist consultations, unlimited paid sick days, and 31 paid vacation days/year (incl. public holidays). - Corporate events, team-building activities, and paid participation in sports competitions.

• Cultivating and managing strategic relationships with high-value national clients. • Driving account growth through both retention and expansion initiatives. • Engaging with key decision-makers across all levels of customer organizations. • Identifying opportunities in assigned accounts and developing strategies/account plans. • Leading relationship and adoption activities for accounts. • Meeting or exceeding assigned sales goals. • Acting as a main point of contact with customers regarding ongoing business requirements and issues. • Producing and leading regular internal and external business reviews. • Coordinating local resources for pull-through of national accounts. • Closing sales and owning completion activities, including fulfillment for large expansion opportunities. • Maintaining up-to-date sales opportunities and customer records in CRM. • Participating in Training & Development opportunities.

• Find the right publications, blogs, newsletters, social media personalities, and collaborators that fit our messaging and reach our audience, then run outreach to land guest posts, features, backlinks, and partnerships. • Research and vet guest posting, backlink, and feature opportunities that align with our positioning. • Qualify each one for relevance and quality. • Write personalized outreach to editors and site owners. • Pitch angles that fit both the outlet's audience and our messaging. • Build lasting relationships with editors and partners so placements become repeatable. • Track every opportunity and report on pipeline and results. • Work with our content team to align on opportunities and content to be written.