Role Description Are you passionate about transforming customer experiences and empowering internal teams with cutting-edge technology? Do you thrive in a dynamic, agile environment focused on delivering tangible value? Our Ford Credit Core + Servicing (C+S) product team is on a mission to build unwavering confidence and loyalty in our internal agents and external customers. As a Early Collections Product Manager, you won't just gather requirements; you will be a key driver in delivering software solutions that directly impact the daily work of Ford Credit Agents and, by extension, the satisfaction of our customers. Embracing a modern agile mindset, you will operate at the intersection of product strategy and technical execution, partnering closely with business, product, and engineering teams. You will ideate, design, and help deliver new functionality into our strategic servicing toolset. Your key responsibilities will include: - Driving Product Outcomes: Collaborate intently with business operations stakeholders and cross-functional product teams to deeply understand the agent and customer experience. Translate this understanding into clear, concise, and actionable specifications, requirements (e.g., user stories), acceptance criteria, and testing scenarios. - Shaping the Servicing Strategy: Work alongside key stakeholders to refine and execute the Ford Credit servicing strategy. Provide valuable input into the product roadmap, assisting with prioritization decisions and appropriate trade-offs between desired features, speed to market, and technical feasibility. - Championing Agent & Customer Experience: Directly contribute to improving critical metrics like agent efficiency, customer Net Promoter Score (NPS), and First Contact Resolution (FCR) on key initiatives, including: - Providing a holistic customer view with relevant information to service customers efficiently and effectively. - Partnering with the Smart Secure Documents and Knowledge Management team to define and deliver solutions that simplify complex customer requests and educate agents on processes. - User Research & Problem Solving: Proactively and creatively engage with users to uncover their underlying needs, pain points, and opportunities. Analyze these insights to identify problems and collaboratively define innovative solutions that leverage our servicing toolset. - Data-Driven Decision Making: Analyze relevant data (customer feedback, usage metrics, operational data) to inform requirements, evaluate options, make smart, decisive trade-offs, and ensure delivered value is measurable. - Outcome Ownership: Take responsibility for defined outcomes by contributing to setting clear goals and helping measure key results that align with product and business objectives. - Quality Assurance Support: Support the delivery process by executing functional testing and collaborating with QA engineers to ensure solutions meet requirements and quality standards. - Ability to closely work with key stakeholders in supporting Collections strategies and outcomes. - Ability to work with 3rd party vendors in driving key initiatives. - Manage product backlog, track KPIs, support quarterly planning processes across multiple initiatives. - Comfortable with ambiguity and use data to drive forward. Qualifications - Bachelor’s degree in a relevant field (e.g., Business, Technology, Information Systems) or equivalent practical experience or equivalent combination of relevant education and experience. - General knowledge of Ford Credit operations. - Proven ability to define and document clear, concise requirements (e.g., user stories, acceptance criteria) in an agile environment. - Strong analytical and problem-solving skills, with the ability to navigate ambiguity ("white space"), break down complex issues, generate insights from various sources (including data), and synthesize them into clear, actionable recommendations and compelling narratives. - Exceptional communication, collaboration, and interpersonal skills, with a track record of building strong relationships and effectively working across diverse functional teams and organizational levels. - A curious and adaptable mindset with a strong desire to learn about new technologies, business processes, and customer behaviors. - Evidence of being proactive, taking ownership, and working effectively both independently with minimal supervision and collaboratively as part of a team executing on a shared vision. - Strong attention to detail, ensuring accuracy in documentation and analysis. Requirements - Direct Ford Credit experience and/or experience within the financial services industry, particularly related to credit operations or customer service. - Direct experience working as a Business Analyst, Product Owner, or similar role within an agile software delivery team. - Exposure to or hands-on experience with modern product discovery and development techniques such as user story mapping, rapid prototyping, process modeling (e.g., using BPMN), or journey mapping. - Experience working with CRM systems or dedicated customer service applications. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

Role Description Are you a data-driven strategist with a passion for shaping insurance products? GAINSCO is seeking a State Product Manager to manage 2–4 states with full P&L responsibility. This role combines pricing strategy, regulatory compliance, and cross-functional collaboration to drive profitability and growth in a competitive market. - Own P&L performance for assigned states and develop pricing strategies based on actuarial indications, competitive analysis, and regulatory requirements. - Execute rate changes and ensure timely filings, coordinating with Sales, Actuarial, Marketing, IT, and Testing teams. - Identify actions for unprofitable segments and leverage underwriting and agency strategies. - Present state performance and strategies to senior leadership and track key financial metrics. - Achieve premium and policy count targets for assigned states. - Partner with Sales to identify growth opportunities and optimize product positioning. - Conduct competitive analysis and research market trends to inform product enhancements and new state launches. - Prepare and submit accurate regulatory filings; respond promptly to objections. - Build relationships with state Departments of Insurance and monitor regulatory changes. - Support initiatives to automate processes, improve product performance, and solve business challenges. - Develop reports and dashboards using tools like Power BI. - Collaborate across departments to implement innovative solutions. Qualifications - Bachelor's degree, preferably in Economics, Actuarial, Math, Statistics, Insurance, or a similar field required. - Minimum 5+ years in Product or Actuarial roles within the Property & Casualty insurance industry. - Minimum 2+ years of state management experience (personal auto preferred). - Proven experience executing complex pricing and product changes, including regulatory filings. - In-depth knowledge of insurance and actuarial concepts, business processes, pricing plans, underwriting rules, and key financial metrics. - Proficiency with SQL, SAS, or Python required. - Experience with PowerBI and/or Tableau is a plus. - Proficient in MS Office, with advanced Excel skills (pivot tables, data analysis). Requirements - Deadline-driven with a proven ability to balance competing priorities. - Strong analytical abilities, including gathering, restructuring, and gaining critical insights from large datasets. - Fact-based and data-driven decision making, with the ability to present data in a cohesive, simple fashion. - Able to lead complex projects and mentor junior team members in a fast-paced environment. - Strong communication skills and emotional intelligence. - Experience presenting to Senior Leadership and influencing leaders across the organization. - Ability to balance multiple tasks and occasional travel (5%). Benefits - Excellent benefits package: medical & dental, vision insurance, life insurance, short-term and long-term disability insurance. - Parental Leave Policy. - 401K + Company Match. - PTO Plan + Paid Company determined Holidays.

• Improve authorization rate, directly contributing to the company’s bottom line and keep sustainable growth of subscribers and clients base. • Reduce payment losses with chargeback. • Build, communicate, and review your product strategy with internal stakeholders to get the buy-in and ensure support to the fraud prevention initiatives. • Drive product planning, build and manage a well-thought-out roadmap of your product. • Work closely with data and engineering teams to ensure that we extract actionable information and knowledge from raw data that supports good product decisions. • Create OKRs, goals, metrics, KPIs and track their progress; • Manage our backlog and lead meetings with engineers, data analysts, designers and stakeholders. • Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

Role Description The Group Product Manager is accountable for leading the Membr product management team across the United Kingdom, Australia, and New Zealand, while also remaining close to the most important product problems. This role leads and develops Product Managers across a distributed portfolio, creating clarity, focus, and momentum behind a compelling product vision for gym software customers. Working closely with the VP of Product & Engineering, the Group Product Manager translates strategic direction into clear priorities, operating rhythms, and measurable customer outcomes. The role balances people leadership with hands-on product leadership across enterprise customers, including Anytime Fitness and JD Gyms, and a strong SMB customer base across AU/NZ/UK. This role is also a key driver of product team culture and AI Transformation. The Group Product Manager will help modernise product practices for an AI-enabled operating environment, strengthen decision-making, and build the confidence, energy, and accountability needed for the team to do its best work. Key Responsibilities - Lead, coach, and develop Product Managers across the UK, Australia, and New Zealand, fostering high performance, accountability, engagement, and professional growth. - Shape and communicate a focused Membr product vision that gives teams clear direction and helps them rally behind shared customer and commercial outcomes. - Partner with the VP of Product & Engineering to translate strategic direction into clear, actionable roadmaps and priorities, and personally lead the highest-impact initiatives where direct product leadership is required. - Drive discovery, prioritisation, roadmap definition, and delivery outcomes for complex product problems, balancing enterprise depth with SMB customer needs. - Partner directly with enterprise customers, commercial teams, and senior stakeholders to validate opportunities, shape investment decisions, and translate customer needs into product strategy. - Lead AI Transformation within the product function by modernising outdated processes, improving discovery and prioritisation practices, and helping teams use AI responsibly to lift productivity and insight quality. - Manage prioritisation, planning, risks, and dependencies across product areas, ensuring delivery is transparent, outcome-focused, and aligned to strategic priorities. - Strengthen collaboration between Product, Engineering, Design, Customer Success, Sales, and Commercial teams to ensure coordinated delivery and effective go-to-market execution. - Coach Product Managers in product craft, commercial judgement, stakeholder management, discovery, delivery discipline, and AI-enabled ways of working, while modelling strong hands-on product practice. - Contribute to talent planning and hiring to grow and scale the product management capability within the Fitness & Wellness vertical. Key Performance Indicators - Achievement of goals across the Membr product lines. - Portfolio-level delivery against roadmap, investment priorities, and customer outcome goals. - Customer metrics across enterprise and SMB segments: adoption, satisfaction, retention, NPS, and product usage health. - Commercial contribution of product, including ARR, revenue growth, churn reduction, expansion, and customer value creation. - Operational maturity of the product function, including cadence, quality, metrics, decision velocity, and AI-enabled process improvement. - Team engagement, capability uplift, leadership succession, and evidence of improved clarity, confidence, and momentum. Core Capabilities - Player-coach product leadership: balances people leadership with direct ownership of product strategy, discovery, prioritisation, roadmap definition, and delivery outcomes. - Execution excellence: creates clarity of priorities, accountability, and predictable delivery across multiple workstreams without losing connection to execution detail. - AI Transformation: understands how AI can modernise product practices, improve team workflows, accelerate insight generation, and support better decision-making. - Cross-functional collaboration: drives strong alignment between Product, Engineering, Design, Customer Success, Sales, and Commercial teams. - Stakeholder management: communicates clearly and credibly with senior leaders, enterprise customers, commercial partners, and cross-functional peers. - Commercial awareness: understands customer needs, market dynamics, and how product delivery supports revenue, retention, expansion, and customer value. - Technical fluency: works effectively with engineering teams and understands product architecture fundamentals, platform trade-offs, and delivery constraints. - Adaptability: leads through change, managing competing priorities and ambiguity with composure, focus, and a bias toward practical progress. Qualifications - 5+ years of experience in product management or related leadership roles within technology or SaaS companies. - Demonstrated experience leading and developing Product Managers or product teams, while also directly owning complex product strategy, discovery, prioritisation, and roadmap work. - Proven ability to deliver complex product roadmaps in collaboration with engineering, design, customer success, sales, and commercial stakeholders. - Strong grounding in product discovery, delivery practices, prioritisation, outcome measurement, and operational excellence. - Experience applying AI tools or AI-enabled practices to improve product management workflows, discovery, analysis, delivery, or decision-making. - Solid understanding of the software development lifecycle and agile delivery methodologies. - Experience working in B2B SaaS environments; exposure to fitness, wellness, payments, franchise, or multi-location customer models preferred. - Strong leadership, coaching, stakeholder engagement, and change leadership skills. - Relevant tertiary qualifications in business, technology, or a related discipline preferred. - Experience leading through organisational change or scale-up environments advantageous. Benefits - Unparalleled opportunities to learn and accelerated career development. - A collaborative, team environment with people who truly love what they do. - 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer. - Unlimited access to Linkedin Learning, 10% of your time devoted to growing you and your career, and further support to help you grow. - Access to mental health support. - Fully flexible work arrangements. How to apply? To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad. We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process.