Role Description - Provide phone and email based problem solving and fault finding support for installers and customers - Generating cases via CRM to track and resolve customer enquiries - Answering technical product enquiries - Liaise with service, sales and repair centre departments to ensure cases are dealt with efficiently - Developing, updating and managing technical documentation for commissioning of our products - Assist in developing the technical support process of the business - Assist in Sales Exhibitions and Trade Fairs - Liaise with Technical Support International Qualifications - Relevant qualification in electronic engineering and renewable energy equivalent - Direct Solar and power generation Industry experience an advantage - Solid technical understanding of inverters and batteries products - Solutions based mindset - Eagerness to support customers as required - Strong work ethic - Experience in a role which required inter department communication and coordination an advantage - Ability to work autonomously as well as part of a team - Must be fluent in Romanian and English Company Description SAJ is a global manufacturer and innovator of smart energy storage solutions. Since its founding in 2005, the company has also offered advanced products in the fields of power generation and industrial automation. Guided by the principle of being "technology-driven and service-oriented," SAJ covers the entire value chain, from research and development (R&D) and production to operation and service. With a successful localization strategy and a presence in over 80 countries, the company pursues the clear goal of becoming the world's leading brand in the industry and actively helping to shape a green future through safe and reliable technologies.

• Operating as a predominantly desk‑based technician, you will provide world‑class service and support to clients and colleagues. • This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. • Ensure customer calls are promptly attended to, providing efficient and effective support. • Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. • Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. • Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. • Complete and update technical documentation. • Mentor and train colleagues.

• Provide L3 production support for NICE CXone environments. • Monitor and resolve production incidents, outages, and service requests. • Perform RCA and implement preventive solutions. • Support ACD, IVR, call routing, agent desktop, and digital channels. • Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog. • Support deployments, releases, and production changes. • Troubleshoot APIs, CRM, telephony, and cloud integrations. • Create troubleshooting guides and operational documentation. • Collaborate with cross-functional teams on issue resolution. • Drive automation and continuous operational improvements.

• Focus on complex technical support, root cause analysis, and process optimization • Analyze and resolve complex incidents related to our cloud/archive solutions • Perform root cause analyses and coordinate cross-departmental adjustments • Continuously improve our support and operations processes • Serve as the primary point of contact for IT staff and PACS teams • Monitor services on internal systems as well as customer systems • Prioritize tasks, allocate resources, and support the team