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Role Description We are currently hiring an Italian Speaking Technical Support Advisor for our very prestigious international client. This is an excellent opportunity for candidates looking to start their career in technical support. First experience is welcome — full training is provided. - Provide first-level technical support to Italian-speaking customers - Assist users with basic troubleshooting related to devices, connectivity, and software - Identify issues and guide customers step-by-step toward resolution - Escalate more complex cases when necessary - Ensure a high level of customer satisfaction and professional communication Qualifications - Italian language at fluent level - Good level of English (B2 minimum) - Basic PC knowledge and confidence using digital tools - Strong communication skills and problem-solving mindset - No prior experience required — this is a first professional opportunity Benefits - Full paid training - Competitive salary package - Relocation support to Greece - International and dynamic working environment - Career development opportunities within a global organization Company Description

• Develop and maintain back-office tooling supporting business migrations, specifically for Grants and Experts domains. • Deliver monitoring, testing and scripting tools to improve platform stability and operational efficiency. • Support business developers in implementing Compass Corporate components within their processes. • Produce and maintain up-to-date technical documentation. • Provide 3rd-level technical support and investigate complex technical issues. • Implement automation, performance optimization and technical remediation activities.

Role Description Provide expert front line support to all internal and external customers in an effort to strengthen customer satisfaction contributing to a positive surgical outcome. All customer complaints are either resolved over the phone or properly dispatched to Field Service for resolution, all complaint information must be accurately recorded. The TSE is the primary escalation point for all system related issues and responsible for further escalation if required. - Provide technical phone support to customers and field personnel including Sales, Service, Marketing, etc. - Acquire knowledge on policies, processes, and procedures, as well as detailed knowledge of products. - Analyze and troubleshoot complex Robotic problems using remote diagnostics or over the telephone. Some on-site or in-house service support may be required. - Records requests for service and actions taken using both computerized and manual documentation systems in order to provide historical service records, identify trends, make recommendations and forward product complaints. - Create articles in Knowledge Management System. - Drive resolution of all system performance issues until acceptable solution is identified and implemented or it is determined to escalate call. - Drive key matrices to support corporate/departmental goals. - Facilitate technical requests from field engineers and distributors. - Responsible for entering, processing, and tracking of all cases loaded onto CRM. - Ensure compliance by following processes in accordance with ISI regulatory instructions. - Be able to have a flexible work schedule, including on-call duties. - Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices. - Ad-hoc projects as assigned by management. - Travel for field support or training (up to 30%). - Position is home-based and requires dedicated workspace. Qualifications - Degree in electronics or mechanical engineering and/or 5 years related job experience. - Minimum of 5 years field service experience specific to ISI products or complex medical systems; and a recorded history of outstanding performance in this area. - Applicants must be prepared to travel extensively for a training period of 9 to 12 months. - Experience working in call center support is preferred, especially in the medical device industry. - Effective analytical, troubleshooting, and problem-solving skills required. - Familiarity of Operating Room protocols, anatomic terminology, and knowledge of Endoscopic vision equipment a plus. - Candidate must have excellent oral, written communication skills, as well as people skills. - Working knowledge of computers and standard software applications, preferably with SAP and Microsoft Office. - Fluent in local language and English, other European language is a plus. Company Description At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest.