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2nd Line IT Support Engineer
Location
South Africa
Posted
3 days ago
Salary
0
Seniority
Senior
Job Description
2nd Line IT Support Engineer
Babble
• Operating as a predominantly desk‑based technician, you will provide world‑class service and support to clients and colleagues. • This includes troubleshooting and diagnosing IT issues within SLAs, delivering remote support to clients, and assisting with the monitoring and maintenance of their computer systems and networks. • Ensure customer calls are promptly attended to, providing efficient and effective support. • Maintain a high standard of information recording within cases, ensuring all relevant details are accurately documented. • Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs. • Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime. • Complete and update technical documentation. • Mentor and train colleagues.
Job Requirements
- Previous experience working on a service desk is essential.
- Experience in a managed services environment is advantageous.
- Proficiency across multiple technologies and the ability to manage difficult and sensitive technical issues.
Benefits
- Risk cover, including Life Cover, Critical Illness Cover, funeral benefits, and some disability benefits.
- 22 days’ annual leave plus UK bank holidays, with increased entitlement based on length of service.
- 5% allowance based on basic salary, which can be allocated towards medical aid.
- UPS provided to assist with load shedding (2–4 hours of laptop power).
- Babble‑issued laptop.
- Annual company celebrations.
- Home‑working policy.
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