Helping Visionaries Change the World
NICE CXOne Support Engineer
Location
France
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
NICE CXOne Support Engineer
Miratech
• Provide L3 production support for NICE CXone environments. • Monitor and resolve production incidents, outages, and service requests. • Perform RCA and implement preventive solutions. • Support ACD, IVR, call routing, agent desktop, and digital channels. • Monitor platform health using Splunk, Zabbix, CloudWatch, or Datadog. • Support deployments, releases, and production changes. • Troubleshoot APIs, CRM, telephony, and cloud integrations. • Create troubleshooting guides and operational documentation. • Collaborate with cross-functional teams on issue resolution. • Drive automation and continuous operational improvements.
Job Requirements
- 5+ years of experience supporting NICE CXone/NICE inContact.
- 4+ years of L3 production support experience.
- Strong knowledge of ACD, IVR, routing, Studio, reporting, and dashboards.
- Experience with call routing, SIP, CRM, chat, and contact center technologies.
- Hands-on experience with Splunk, Zabbix, CloudWatch, or Datadog.
- Experience with AWS, Azure, or GCP environments.
- Knowledge of REST APIs and cloud integrations.
- Strong troubleshooting and incident management skills.
- Experience with Agile, ITIL, and change management.
- Excellent communication and documentation skills.
Benefits
- Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
- Work From Anywhere Culture : make the most of the flexibility that comes with remote work.
- Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
- Global Impact : collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
• Focus on complex technical support, root cause analysis, and process optimization • Analyze and resolve complex incidents related to our cloud/archive solutions • Perform root cause analyses and coordinate cross-departmental adjustments • Continuously improve our support and operations processes • Serve as the primary point of contact for IT staff and PACS teams • Monitor services on internal systems as well as customer systems • Prioritize tasks, allocate resources, and support the team
• A definir
Italian Speaking Technical Support Advisor
Rdn ConsAll qualified candidates will be considered regardless of background, in line with equal employment principles.
Role Description We are currently hiring an Italian Speaking Technical Support Advisor for our very prestigious international client. This is an excellent opportunity for candidates looking to start their career in technical support. First experience is welcome — full training is provided. - Provide first-level technical support to Italian-speaking customers - Assist users with basic troubleshooting related to devices, connectivity, and software - Identify issues and guide customers step-by-step toward resolution - Escalate more complex cases when necessary - Ensure a high level of customer satisfaction and professional communication Qualifications - Italian language at fluent level - Good level of English (B2 minimum) - Basic PC knowledge and confidence using digital tools - Strong communication skills and problem-solving mindset - No prior experience required — this is a first professional opportunity Benefits - Full paid training - Competitive salary package - Relocation support to Greece - International and dynamic working environment - Career development opportunities within a global organization Company Description
Horizontal Activities, Tooling, Documentation and Support Architect
TheWhiteamSPECIALIZED IT CONSULTANTS
• Develop and maintain back-office tooling supporting business migrations, specifically for Grants and Experts domains. • Deliver monitoring, testing and scripting tools to improve platform stability and operational efficiency. • Support business developers in implementing Compass Corporate components within their processes. • Produce and maintain up-to-date technical documentation. • Provide 3rd-level technical support and investigate complex technical issues. • Implement automation, performance optimization and technical remediation activities.
