Role Description We are looking for a driven and tech-savvy Professional Service Manager to join our team. In this role, you will deliver professional services to our clients. You will set up Connecteam features based on their workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time. Key Responsibilities - Meet with clients daily to deliver professional services. - Work offline to complete tasks assigned by clients. - Build and maintain strong relationships with customers, understand their needs, and provide tailored solutions. - Manage multiple tasks in a fast-paced, high-pressure environment. - Collaborate with Customer Success, R&D, and integration partners (including payment processing providers) to support seamless implementations, troubleshoot issues, and ensure a best-in-class customer experience. Qualifications - 1 year of experience in a SaaS company – preferred. - Native-level English proficiency – MUST. - You are tech-savvy, dedicated, eager, and curious to learn new things and constantly improve. - Strong team player with excellent communication and collaboration skills. - Ability to thrive in a high-pressure environment. Requirements - Working hours: Monday–Friday: 9:00am-6:00pm. Benefits - Competitive salary of $60,000 per year. - Medical Coverage. - Insurance plan. - 401K. - Paid time off for vacation and sick days.

Role Description The Senior Manager, Contracts & Vendor Management leads the execution, governance, and continuous improvement of contract and vendor management practices across a multi-vendor environment. This role is accountable for driving team performance, strengthening vendor relationships, and ensuring contracts are executed with consistency, quality, and commercial discipline. This is a high-impact leadership opportunity to shape contract and vendor strategy within a rapidly scaling national telecom organization, directly influencing how critical infrastructure gets built and delivered. Leading a team of Contracts Managers, this role balances people leadership with operational oversight, elevating team capability, improving vendor engagement, and ensuring the organization is viewed as a professional and reliable partner. The successful candidate will be a hands-on leader who brings structure, clarity, and a focus on execution. This individual is proactive, detail-oriented, and motivated by improving both team effectiveness and external partner relationships. - Team Leadership & Performance - Lead, coach, and develop a team of Contracts Managers, driving accountability and high performance - Set clear expectations, monitor performance, and provide ongoing feedback and development - Foster a culture of ownership, urgency, and solution-oriented execution - Vendor Management - Oversee vendor relationships to ensure effective, professional, and collaborative engagement - Address vendor performance issues and drive accountability where required - Ensure consistency and quality in all vendor-facing interactions - Strengthen the organization’s reputation as a preferred partner - Contract Oversight & Governance - Provide oversight on contract execution, compliance, and risk management - Partner with internal stakeholders (including Legal) on contract review and issue resolution - Support negotiation strategies aligned with business objectives - Ensure accuracy, consistency, and quality across all contract documentation - Process Improvement & Operations - Identify and implement improvements to workflows, tools, and team efficiency - Standardize templates, processes, and documentation - Ensure clarity in roles, responsibilities, and deliverables across the team - Act as an escalation point for complex contract or vendor issues - Success Measures - Improved team performance, accountability, and engagement - Stronger, more effective vendor relationships - Increased consistency, efficiency, and quality in contract management - High standard of documentation and communication Qualifications - Experience leading teams in contracts management, vendor management, or similar functions - Strong people leadership skills with a track record of improving team performance - Experience operating in multi-vendor, stakeholder-heavy environments - Ability to influence, coach, and drive behavioural change - High attention to detail and commitment to quality - Background in telecom, infrastructure, construction, or related industries is an asset Requirements - As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process. Benefits - Xplore is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

• Champion the Mission: Deeply understand, synthesize insights, and and advocate for the needs of QAs, Team Leads, Agents, and other Operations Management. • Own Quality Tooling Strategy: Lead the strategy and execution for Airbnb's quality tooling platform. • Define and Execute the Quality Roadmap: Develop the prioritization framework for our quality capabilities. • Deliver Scale Through Technology: Own end-to-end automation solutions that drive better quality service at scale. • Connect Quality to the Broader Agent Lifecycle: Partner with Coaching and Supervisor Tooling teams to ensure quality data is a connected, high-signal input across the agent performance ecosystem.

Role Description As part of Elastic's Professional Services team, the Senior Delivery Manager plays a critical role in leading the end-to-end delivery of complex, high-value Elastic services engagements across global customers. This is a customer-facing position responsible for ensuring successful delivery outcomes, revenue growth, and customer satisfaction. You will work with organizations ranging from Fortune 100 companies to startups, government agencies, and nonprofits solving some of the world's most complex search, observability, and cybersecurity challenges. The Senior Delivery Manager ensures projects are executed effectively, customer relationships are nurtured, and Elastic's methodologies and best practices are consistently applied — including the integration of AI-driven tools and workflows that are increasingly central to how enterprise teams operate. What You Will Be Doing - Leading the delivery of Elastic services engagements from initiation through closure, including governance, risk management, communications, and reporting. - Applying Elastic's Outcome-Based Delivery Methodology to drive customer value and measurable outcomes. - Coordinating across Elastic consultants, architects, sellers, third-party partners, and customer stakeholders to align on scope, execution, and success criteria. - Managing multiple concurrent projects and accounts with effective time management, prioritization, and expectation setting. - Facilitating Steering Committees, executive-level meetings, and project governance to maintain transparency and alignment. - Partnering with Customer Success and Account Executives to support renewals, expansion opportunities, and long-term customer adoption. - Coaching and mentoring project team members, including sub-stream leads and consultants, to ensure high-quality delivery. - Contributing to Elastic's delivery methodology, internal knowledge base, and industry perspectives to support continuous improvement. - Identifying and advocating for AI-powered solutions and automation opportunities within customer engagements, advising on how Elastic's AI/ML capabilities can accelerate time-to-value. - Leveraging AI tools (e.g., generative AI assistants, AI-powered project management, LLM-based analytics) to improve delivery efficiency, reporting quality, and team productivity. - Traveling regionally or globally (25%–65%) depending on customer needs. Qualifications - 8+ years of experience leading consulting or professional services delivery in enterprise environments. - Proven track record of delivering large-scale, multi-stakeholder projects with measurable business outcomes. - Strong organizational skills, with experience in governance frameworks, risk mitigation, and structured delivery methodologies. - Ability to operate effectively in complex, matrixed organizations and across cultural/geographic boundaries. - Excellent communication skills, with the ability to convey technical and delivery details to executive and technical audiences alike. - Experience managing high-pressure or at-risk accounts and driving successful recovery strategies. - Hands-on familiarity with IT solutions; experience in search, analytics, observability, security, or distributed systems a plus. - Demonstrated understanding of AI/ML concepts and how they apply to enterprise use cases — including familiarity with large language models (LLMs), vector search, retrieval-augmented generation (RAG), or AI-powered observability and security. - Experience delivering or overseeing projects that incorporate AI or machine learning components, or advising customers on AI adoption strategies. - Practical experience using AI productivity tools (e.g., GitHub Copilot, ChatGPT, Claude, AI-driven BI tools) in a professional setting to enhance delivery quality and team output. - Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience. - Professional certifications such as PMI-PMP, PMI-CPMAI, Certified AI Associate, SAFe-SA, Scrum Master preferred. - AI/ML-adjacent certifications (e.g., cloud provider AI certifications, Elastic AI/ML training) are a plus. - Salesforce - Professional Services Automation (PSA) tool experience is an advantage. - Ability to thrive in a fast-paced, high-change environment. Leadership Qualities - PASSION: Committed to customer success and delivering business value. - BEGINNER'S MIND: Curious, always learning, and open to new ideas. - THOUGHT LEADER: Executive presence with strong storytelling and influence skills; able to shape AI adoption narratives with customers. - URGENCY: Able to move quickly while driving results. - TEAM PLAYER: Collaborative and generous, someone others love to work with. - TRUST: Aligned with Elastic's values and focused on integrity. - ADAPTABLE: Excels in ambiguity and change, guiding others through uncertainty. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family in many locations. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service. - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave.