• Act as the primary point of contact for tenant inquiries, concerns, and all other non-maintenance requests. • Provide timely and courteous responses to tenant questions related to their lease, property amenities, and general information. • Communicate with tenants on lease and HOA violations, early lease terminations, adding/removing pets, lease renewals, and all other tenant requests not related to maintenance. • Coordinate and facilitate roommate change requests, including verifying the eligibility of new roommates and updating lease agreements accordingly. • Prepare and coordinate service of notices and documents (i.e., notice to pay, notice to perform). • Provide support on phone and email to prospective and current tenants. • Ensure tenants have paid their rent in a timely manner, contact tenants who have not paid rent, and assist PME through the eviction process. • Monitor lease renewals to ensure they are being sent to tenants and executed in a timely manner. • Assist Property Management Executives in lease renewal negotiations. • Address tenant complaints in a timely manner and follow up on open items regularly. • Assist PME in administrative tasks including, but not limited to: onboarding new clients, offboarding clients, data entry steps, etc. • Handle incoming client calls on the general call queue, provide information when possible, and direct requests to the appropriate team members as needed. • Assist with application overflow as needed. • All other duties as assigned.

• Provide prompt, accurate, and professional responses to customer inquiries via live chat. • Assist customers with product information, technical support, and issue resolution. • Maintain a positive and helpful tone to foster strong customer relationships. • Collaborate with internal teams to escalate and resolve complex issues. • Contribute to continuous improvement by providing feedback on common customer concerns and chat processes. • Monitor multiple chat conversations simultaneously while maintaining attention to detail.

Role Description The Assistant Professor, General Education is responsible for the development, administration, teaching, and evaluation of learners in one (or more) of the College’s general education courses. General education faculty are expected to teach primarily online didactic courses. This role will advise and mentor students as well as monitor learner performance in accordance with course objectives and published schedules under the Director, General Education. Additional responsibilities include: - Assisting learners with study problems and evaluating their potential for successful achievement in course or discipline. - Maintaining accurate attendance and performance records of learners. - Submitting required reports according to published deadlines. - Attending faculty meetings and other faculty activities as required. - Performing additional duties and responsibilities as assigned. Qualifications - Master’s degree from an accredited institution of higher learning or a related discipline. - Minimum of 18 credit hours of direct study in the discipline being taught. - Demonstrated experience in higher education, preferably online education, is highly desirable. Company Description

• Support for management in day-to-day operations • Handling customer inquiries (phone/email) • Appointment scheduling, file management and deadline tracking (reminders, documents) • Organized filing and preparation of documents for the tax office • Maintaining relationships with and acquiring new partners during downtime • Communication with suppliers and authorities