INVICTA SOFTWARE logo
INVICTA SOFTWARE

The only fully integrated SecOps solution providing customers with a modular, customized cyber security platform

Live Chat Assistant

AssistantGeneralFull TimeRemoteSeniorTeam 11-50Since 2014H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

1 day ago

Salary

$49.5K - $63.8K / year

Seniority

Senior

High SchoolEnglish

Job Description

Live Chat Assistant

INVICTA SOFTWARE

• Provide prompt, accurate, and professional responses to customer inquiries via live chat. • Assist customers with product information, technical support, and issue resolution. • Maintain a positive and helpful tone to foster strong customer relationships. • Collaborate with internal teams to escalate and resolve complex issues. • Contribute to continuous improvement by providing feedback on common customer concerns and chat processes. • Monitor multiple chat conversations simultaneously while maintaining attention to detail.

Job Requirements

  • High school diploma or equivalent; associate degree or higher preferred.
  • Proven experience in customer service, preferably in a live chat or digital support environment.
  • Excellent written communication skills with strong attention to grammar and clarity.
  • Ability to multitask and manage time effectively in a fast-paced setting.
  • Familiarity with CRM software and chat platforms is a plus.
  • Strong problem-solving skills and the ability to remain calm under pressure.
  • Availability to work flexible hours, including evenings or weekends if needed.

Benefits

  • Competitive salary with performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • Opportunities for professional development and career growth.
  • Supportive and inclusive work environment.
  • Flexible work arrangements and paid time off.
  • Access to cutting-edge tools and technology.

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