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Your Online Learning Partner
Client Account Executive
Location
United States
Posted
110 days ago
Salary
$90K - $100K / year
Seniority
Mid Level
Job Description
Client Account Executive
BizLibrary
Job Type: Full-Time We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health. #LI-REMOTE Key Responsibilities Customer Retention & Risk Management Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth). Proactively identify and mitigate at-risk accounts, ensuring long-term customer success. Monitor customer health scores, product adoption, and renewal risks. Upsell & Expansion Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business. Effectively manage the upsell pipeline, ensuring a formalized sales process is followed. Add revenue to the overall book of business through existing customer growth. Executive-Level Customer Communication Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals. Ensure consistent communication with customer executives to strengthen long-term partnerships. Qualifications and Experience Benefits: -Work from anywhere within the US for most roles -Competitive Salary -Medical, Dental, and Vision Insurance -Flexible PTO -401K - 100% vested with ~4% match -12 Paid Holidays -Company Laptop -Reimbursement for home office expenses -Employee Referral Bonuses -Short-Term and Long-Term Disability Insurance -FSA & HSA Options -Life Insurance -Personal and Professional Development -Employee Assistance Program (Mental Health) -Parental Leave + baby bonus
Job Requirements
- 3+ years of experience in account management, customer success, or sales
- Experience selling into HR decision makers and navigating complex stakeholder environments
- Experience selling SaaS or a subscription-based business required.
- Strong experience with CRM (Salesforce preferred) and customer success data analysis
- Exceptional executive communication skills, with the ability to influence at all levels.
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