• Monitor Jira daily, tracking due dates for all tasks; • Identify overdue tasks and contact responsible parties to understand the reasons for the delay and agree on revised deadlines; • Prepare concise, objective reports on the status of delayed activities, revised deadlines, and justifications; • Send these reports to leadership periodically; • Maintain organized records of contacts made and updates received.

• Assist Marathon Health Provider obtain new state nursing licenses across all 50 states, prioritizing states based on business need and timelines • Prepare, submit, and track individual NP license applications with state Boards of Nursing, including license by endorsement and Nurse Licensure Compact (NLC) eligibility where applicable • Coordinate collection of required documentation from NPs (transcripts, certifications, background checks, fingerprinting, malpractice history, DEA registration, etc.) needed to complete each state application • Maintain comprehensive, accurate records of licensing activity and application status for every NP across all 50 states • Prepare and submit required reports and status updates to Clinical Operations and Provider Services leadership • Ensure that all license application documentation meets the standards and requirements set forth by each state Board of Nursing • Develop checklists, templates, and process documentation to streamline and standardize the multi-state licensure process for future use • Communicate clearly and proactively with NPs, guiding them through paperwork, notarizations, fees, and state-specific requirements throughout the application process • Track and manage the status of all NP license applications and approvals, ensuring timely follow-up and resolution of any state board requests or deficiencies • Liaise directly with state Boards of Nursing and primary source verification services (e.g., Nursys) to resolve application questions and confirm license issuance • Conduct regular audits of NP licensing files to ensure accuracy, completeness, and compliance with internal policies and external state regulations • Serve as the primary point of contact for Provider regarding multi-state licensing questions, issues, and concerns • Provide regular status reports and a final project summary/handoff documentation to Clinical Operations and People Experience leadership upon completion of the assignment • Perform other related duties and participate in special projects as assigned.

• Engage with customers and partners to solve technology challenges • Build relationships with customers and channel partner teams • Prepare renewal quotes and collaborate with internal stakeholders • Identify competitive, technical risks and contribute to resolution planning • Suggest renewal options based on product knowledge • Collaborate cross-functionally with account teams and customer success teams • Take ownership of assigned renewal opportunities

• Play a pivotal role in shaping first impressions and delivering a brand-defining experience for patients. • Seamlessly facilitate patient admissions and transfers by matching patient needs to facility resources. • Guide patients and referring providers through the complex transfer process. • Use EMR modules, electronic scheduling systems, and collaborate with care teams for a reliable experience.