Role Description Nous sommes à la recherche d’un(e) Spécialiste des services aux patients – Hub pour rejoindre notre équipe du Programme de soutien aux patients (PSP) dans le cadre d’un contrat de 12 mois. Dans ce rôle entièrement à distance, vous fournirez un soutien administratif et opérationnel afin d’assurer que les patients, les professionnels de la santé et les partenaires reçoivent un service rapide et exact. Il s’agit d’un poste de niveau débutant dans le domaine du soutien en santé, où vous contribuerez à la prestation du programme aux patients en soutenant les inscriptions, les processus de remboursement et les activités de service à la clientèle, tout en travaillant selon des procédures et des lignes directrices établies. Ce que vous ferez : - Soutenir les processus d’inscription et d’admission des patients conformément aux exigences du programme. - Répondre aux demandes entrantes et sortantes des patients et des professionnels de la santé en utilisant des scripts et des documents approuvés. - Aider à coordonner les communications entre les patients, les professionnels de la santé, les pharmacies, les assureurs et les équipes internes. - Effectuer la saisie de données et le traitement de la documentation (p. ex., formulaires d’inscription, documents de remboursement, dossiers de laboratoire ou de perfusion). - Soutenir les activités de remboursement, y compris la collecte de documents et les suivis. - Maintenir des dossiers exacts et assurer l’intégrité des données dans les systèmes. - Identifier et transmettre les problèmes non routiniers selon les processus établis. - Assurer la conformité aux normes de confidentialité, réglementaires (GxP) et du programme. - Contribuer aux niveaux de service de l’équipe en complétant les tâches de façon précise et dans les délais. Qualifications - Formation postsecondaire (diplôme collégial ou combinaison équivalente de formation et d’expérience). - Poste de niveau débutant; généralement 0 à 2 ans d’expérience pertinente en service à la clientèle, administration en santé ou centre d’appels. - Bilingue (anglais/français). - Grande attention aux détails et capacité à suivre des processus structurés. - Capacité démontrée à effectuer avec précision des tâches de saisie de données et administratives. - Maîtrise de base de l’informatique (Microsoft Office, systèmes de données/documentation). - Bonnes habiletés de communication pour gérer des demandes courantes. Requirements - Expérience dans un programme de soutien aux patients (PSP), le secteur de la santé, la pharmacie ou les assurances. - Expérience ou exposition aux processus de remboursement, de facturation ou de vérification des assurances. - Familiarité avec les systèmes CRM ou les flux de travail liés à la documentation en santé. Work Environment & Requirements - Poste principalement de type administratif nécessitant une utilisation prolongée de l’ordinateur. - Peut nécessiter la gestion de tâches administratives et de communications à volume élevé dans un environnement structuré et rapide.

• Communicate with international customers via phone and email • Retrieve and compile information as requested from records, emails, and other documents. • Support high-demand clients with urgency, professionalism, and clear follow-through in a fast-paced environment. • Perform administrative and data entry tasks, including analyzing and interpreting Microsoft Excel data and managing databases. • Review forms, data, and other information to ensure accuracy and conformance to established procedures and policies. • Verify data for accuracy, completeness, and compliance with established procedures to submit data to the federal government. • Compile and submit data to regulatory authorities in compliance with established procedures. • Assist in the development and documentation of Standard Operating Procedures (SOPs) for internal teams and client-facing services. • Collaborate with cross-functional teams to design and implement new regulatory services.

Role Description We are seeking a highly detail-oriented, proactive, and experienced Bilingual Referral Coordinator to support our growing orthopedic practice. In this role, you will be the critical link ensuring patients transition smoothly from their initial referral through to physical therapy, advanced imaging, or orthopedic surgical procedures. The ideal candidate possesses a deep administrative understanding of the insurance referral and prior authorization process, is fully bilingual in English and Spanish, and has hands-on experience in a U.S.-based medical office. Prior experience navigating the ModMed EMR platform will give you a significant advantage in this role. - Referral Processing & Tracking - Care Coordination: Process and track both incoming and outgoing referrals for orthopedic consultations, advanced imaging (MRIs, CT scans), physical therapy, and surgical procedures. - Seamless Transitions: Coordinate directly with ordering providers, specialists, and ancillary clinical facilities to ensure medical records and referral packages are successfully received. - Proactive Follow-ups: Systematically follow up on pending referrals and outstanding authorizations to prevent any clinical delays in patient care. - Insurance Verification & Prior Authorization - Coverage & Eligibility: Verify patient insurance benefits and successfully obtain prior authorizations for referred orthopedic services. - Financial Integrity: Collaborate closely with our billing team to ensure all secured authorization numbers are captured and correctly documented prior to the patient's scheduled service. - Data Accuracy: Utilize working knowledge of CPT and ICD-10 codes to submit accurate clinical authorization requests to insurance portals. - Bilingual Patient & Provider Communication - Call Management: Confidently handle a high volume of inbound and outbound phone calls from patients, medical providers, and insurance carriers. - Linguistic Support: Communicate complex referral status updates and clinical requirements to patients in both fluent English and fluent Spanish. - Patient Advocacy: Provide empathetic, clear, and professional customer service during every call to ease patient anxiety regarding their care timelines. Qualifications - Proven Experience: Minimum 2+ years of referral coordination or medical administrative experience within a U.S.-based practice. - Bilingual Fluency: Read, write, and speak fluently in both English and Spanish. - Insurance Savvy: Practical, working knowledge of insurance authorization workflows, medical portals, and the fundamental differences between major payer networks. - Clinical Coding Knowledge: Familiarity with orthopedic-specific CPT and ICD-10 diagnostic codes. - Communication & Tech Skills: Excellent written and verbal communication skills across both languages, with a highly organized approach to managing high-volume data streams. Preferred Requirements - Direct, hands-on software experience utilizing the ModMed (EMA) platform. - Prior experience working specifically in Orthopedics, Spine, Sports Medicine, Pain Management, or a related musculoskeletal surgical specialty. - Experience coordinating complex imaging authorizations (such as orthopedic MRIs or CT scans).

Spanish Bilingual Registered Dietitian – Clinical Trials Telehealth Location Remote (United States) Patients served must be located in states where you hold an active dietitian license. Employment Type Per Diem Work Arrangement 100% Remote (Telehealth) About the Opportunity Are you a Registered Dietitian seeking a flexible and meaningful role in clinical research? IQVIA, a global leader in advancing healthcare and clinical research, is seeking experienced Registered Dietitians to support patients participating in clinical trials. This remote role focuses on delivering high‑quality nutrition assessments and counseling, particularly for individuals living with rare and complex conditions. This position is ideal for clinicians who want to leverage their expertise in a telehealth environment, contribute to innovative research, and earn supplemental income while maintaining flexibility. Key Responsibilities As a Remote Registered Dietitian, you will: - Conduct nutritional assessments via telehealth and develop individualized dietetic care plans for patients with varying disease classifications - Provide ongoing dietary counseling and education to patients and their families - Deliver nutrition services only to patients in states where you are licensed to practice - Support patients enrolled in clinical research studies by monitoring nutritional progress and adherence - Maintain accurate, timely, and confidential clinical documentation - Participate in virtual team meetings, training sessions, and study‑related activities Qualifications - Credentialed Registered Dietitian (CDR) with current national registration - Active, unrestricted state licensure (except CA, MI, NJ, AZ, VA, and CO) - Minimum 1 year of experience providing nutrition planning and patient coaching - Minimum 1 year of experience delivering care remotely via telehealth - Strong communication and interpersonal skills - Experience working with patients with obesity, with or without diabetes (preferred) - Experience managing patients on GLP‑1 therapies (preferred) - Spanish‑English bilingual proficiency is reuired. Why Join IQVIA? - Flexible per diem schedule that fits your lifestyle - Opportunity to gain exposure to clinical trials and research‑focused care - Competitive supplemental income - Be part of a global organization advancing innovation and patient outcomes Additional Information - This position is not eligible for visa sponsorship. Ready to make a meaningful impact from anywhere? Apply today and help support patients while contributing to the future of healthcare research. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.