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Client Strategist
Location
United States
Posted
21 hours ago
Salary
$95K - $115K / year
Seniority
Senior
Job Description
Client Strategist
PeopleGrove
• Lead annual strategy sessions with institutional stakeholders to align campus goals with their PeopleGrove platform. • Set clear targets and give direction on platform usage based on each institution's priorities. • Map platform capabilities to the institution's broader student success, advancement, or enrollment goals. • Check in on progress against strategic targets and adjust the plan as institutional priorities change. • Identify opportunities to expand platform usage in ways that support the institution's goals. • Balance one-to-one strategic guidance with one-to-many programming. • Shape the direction of client-facing events, including webinars, conferences, campus visits and PeopleGrove hosted events. Identify opportunities to plan, organize and attend the ones that matter most to the portfolio. • Serve as the voice of the collective client inside PeopleGrove, sharing and providing feedback with CS Leadership, Product and Engineering. • Own the renewal strategy for your portfolio, including forecasting, timing, and negotiation. • Identify risk metrics and monitor account health; work with your Engagement Manager team to identify and intervene early on accounts at risk. • Identify up- and cross-sell opportunities to tee up to New Sales team. • Serve as the senior point of contact for institutional leadership within your portfolio. • Represent your clients' priorities internally, working with Product, Support, and Sales to close gaps and inform the roadmap. • Build a network of institutional champions who can speak to the value of the PeopleGrove partnership. • Manage and coach a team of Engagement Managers, setting priorities and reviewing progress against adoption goals. Support Engagement Mangers in building and implementing a scalable engagement strategy for portfolio of clients. • Run regular one-on-ones and support the professional growth of your team. • Help onboard and train new Engagement Managers as the team grows. • Track monthly gross and net retention rates, logo retention, account health, and adoption metrics across your portfolio. • Report on portfolio performance and flag risk early enough to act on it. • Use data to decide where your team should focus its engagement efforts.
Job Requirements
- 6+ years in client success, account management, or a related role in higher education or SaaS, including experience leading or mentoring a team.
- Track record of managing renewals and account growth for institutional or enterprise clients.
- Experience with customer success or CRM platforms such as ChurnZero and Salesforce.
- Strong strategic and consultative skills, comfortable setting direction with senior stakeholders at a college or university.
- Clear communicator, in writing and in front of a room.
- Data-driven approach to tracking account health and identifying risk.
- Comfortable managing multiple institutional relationships and competing priorities at once.
- Bachelor's degree in a related field; advanced degree a plus.
- Background in higher education, SaaS, or both preferred.
Benefits
- Competitive salary + annual bonus
- Flexible PTO and hybrid/remote work options
- Full medical, dental, and vision coverage
- 401K with generous company match + financial planning
- Company-paid life and disability insurance
- Collaborative and purpose-driven culture
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