• Lead the end-to-end process of developing, evaluating, and operationalizing enterprise-level strategies in partnership with executive and cross-functional leaders. • Support corporate development activities, including evaluating potential acquisitions, partnerships, investments, and other inorganic growth opportunities. • Partner with senior executives to ensure strategic alignment across business units, functions, and priority initiatives. • Develop executive, board, and investor materials that communicate complex strategic and financial concepts in a clear, compelling, and actionable way. • Lead high-impact strategic projects from problem definition through analysis, recommendation, executive alignment, and implementation planning. • Build trusted relationships with C-level, VP, and SVP stakeholders and influence decisions through strong analytical rigor, business judgment, and communication.

• Lead IPO Readiness & Public Governance: Design, audit, and fortify global workforce practices to meet the rigorous scrutiny of the IPO process, public market investors, and underwriting requirements. Lead the proactive remediation of historical employment liabilities, establish robust corporate governance frameworks and global whistleblowing channels, and ensure immaculate compliance with SEC and public filing disclosures for international pay transparency, equity compensation, and executive plans. • Functional Maturation & Strategic Scaling: Evolve the employment law function from an advisory unit into a mature, preventative, and highly structured corporate asset. Scale regional leadership and implement scalable legal operational frameworks including automated templates, global policy playbooks, and standardized cross-border compliance trackers to support rapid business acceleration while maintaining a lean, highly efficient global legal footprint. • Executive Advisement & High-Stakes Risk Management: Serve as the principal legal sounding board to the Executive Leadership Team and the Board of Directors on macro-level, business-critical human capital initiatives. Provide risk-insulated counsel on global cross-border expansions, executive talent management, strategic international corporate reorganizations, and reductions in force, while strategically managing high-exposure global litigation and regulatory investigations to shield enterprise valuation. • Global Labor Strategy & Worker Classification Frameworks: Establish, defend, and bulletproof the foundational employment architecture of Lime’s workforce model globally, ensuring strict alignment with platform valuation goals. Continually evaluate and fortify frameworks governing independent contractor vs. employee classification across all operating regions, and develop a proactive global labor relations strategy that anticipates regional legislative shifts and protects operational continuity. • Cross-Functional Strategic Alignment & Culture Safeguarding: Partner at the executive level with Global People Operations, Finance, Trust & Safety, and Corporate Legal to align global workforce risk with macro business objectives. Oversee the architectural design of workplace investigation protocols to ensure corporate culture aligns with public company expectations, embedding risk-mitigation metrics, cross-cultural compliance, and pay equity initiatives directly into Lime’s overarching business strategy.

• Lead and develop a high-performing Revenue Cycle Management organization. • Drive revenue optimization, cash collections, and operational efficiency. • Oversee payer strategy, contract negotiations, and reimbursement performance. • Provide executive oversight of provider credentialing and payer enrollment. • Partner cross-functionally to support organizational growth and exceptional patient outcomes. • Identify opportunities to improve processes, technology, and financial performance.

Role Description This leadership role is responsible for managing and mentoring a team of Client Service professionals while fostering strong client relationships, driving service excellence, and ensuring client goals are achieved through customized, value-driven solutions. The ideal candidate possesses deep industry expertise, a strong understanding of cost of risk, the ability to influence and mobilize resources across the organization, and a proven track record of identifying opportunities, solving complex client challenges, and enhancing overall program performance. - Manages a team typically consisting of up to 5 Client Services staff. - May retain Client Service responsibilities for own book of business if required. - Makes demonstrated effort to interact with all clients under management responsibility, including annual in-person visits for largest revenue clients. - Along with senior leaders, defines priorities for team. - Proactively brings recommended solutions to challenging client situations. - Identifies opportunities for improvement within own book of business, Client Services department and company overall. - Able to develop plans of action to address the client concerns and mobilize resources across organization. - Able to influence and motivate others through persuasive points-of-view. - Helps team members identify key individuals within client organization for client, program and company success. - Ensures consistent engagement with clients (calls, in-person visits, etc.) across team. - Defines high expectations for client service and results across respective book of business. - Understands client goals and ensures high quality service plans among team members. - Engages clients on recurring basis to ensure satisfaction with service levels and results against client goals, using established guidelines. - Captures and shares results with senior team leaders and tracks progress over time (year-to-year). - Can identify potential exposures across industries. - Has robust understanding of how cost of risk impacts client’s financial statements and unique attributes, which may hinder solutions (e.g., jurisdictional challenges, union workforces, remote locations, etc.). - Solid understanding of industry products and services. - Develops and recommends customized solutions for own and team’s clients to drive value. - Proactively identifies issues and opportunities within own book of business. - Able to assess program performance of direct reports and make recommendations on ways to improve. Qualifications - Bachelors degree and five or more years of work experience required. - Insurance license required. Requirements - Able to create success stories and capture learnings within own book of business and that of team members. - Able to provide synthesized summaries to senior leadership within AM team. - Focuses on what matters most, where there is risk and where senior management intervention may be required. - Always gets his/her point across in interactions. - Frequently able to lead group meetings and/or provide value-added input where not the primary presenter. - Is accessible by team members when they encounter roadblocks with their work. - Able to provide value-added suggestions and approaches to make the team more successful. - With supervisors, understands what matters most and where/when to escalate issues. - Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...