• Design and implement predictive models and statistical analyses to support business initiatives. • Apply supervised and unsupervised machine learning techniques to solve problems such as customer segmentation, churn prediction, and behavioral analysis. • Partner with business stakeholders to frame analytical problems and translate them into actionable insights. • Prepare, clean, and transform large datasets to support modeling and advanced analytics. • Develop and maintain reproducible analytical workflows using Python, R, SQL, or similar tools. • Build dashboards and analytical reports that help communicate results and support decision-making. • Evaluate model performance and continuously improve models through experimentation and statistical validation. • Promote a data-driven culture across the organization by educating stakeholders on analytical methodologies. • Collaborate in cross-functional teams working in agile environments.

• Serve as the operational conscience of AHEAD’s end-to-end operational processes. • Bring cross-functional visibility, structured accountability, and continuous improvement discipline. • Own a holistic view across AHEAD’s operations, including issue identification and root cause analysis. • Ensure client-facing platforms are backed by clean, consistent operational data. • Build and lead the Operations Excellence function from the ground up.

Role Description As the Enablement Manager for LEOps you will directly support the teams that deliver Airbnb’s response to criminality and serious safety threats to our users and communities. - Law Enforcement Response Team: - Owns Airbnb’s response to lawful requests for user data from police, courts, and authorized government agencies. - Responsible for ensuring that the team can process requests accurately, on time, and in line with Airbnb's policies and applicable privacy laws. - Requires deep knowledge of how data privacy laws vary by country and how they affect what can and can't be shared with authorities. - Global Threat Assessment Program: - Responsible for assessing and responding to serious safety concerns during ongoing bookings. - Rapidly research the nature of each incident, assess the threat posed to users and the wider community, and provide advice on rapid mitigation. - Ensure that the team has the best tools, processes, and training for consistent high-quality outcomes. - A Typical Day: - Work with the global director, regional operations managers, and partners in Risk Management, Tooling, and Ops Development. - Enable consistent delivery across a globally distributed team under universal standards, workflows, and performance management. - Mitigate myriad complex threats under a scalable operational model. - Program Facilitation: - Work with Risk Management, Tooling, and Ops Development to evolve LEOps’ operating framework: standards, workflows, tooling, training, and quality performance. - Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning. - Facilitate planning, oversight, and change management to take advantage of opportunities and mitigate emerging threats. - Metrics, Reporting & Operational Performance: - Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores. - Surface performance trends and risk posture to leadership on a regular cadence. - Support the Global Director LEOps in monitoring performance across the team. - Thought Leadership: - Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations. - Develop options to mitigate identified risks. - Identify opportunities to deliver faster, more accurate outcomes to drive up safety and mitigate enterprise risk. Qualifications - 8+ years of experience in complex, data-driven delivery operations, with at least 3 years leading operational development. - A strong safety background: led or supported globally distributed teams delivering complex operations within Trust and Safety. - Proven program-building experience: established case management systems, workflows, processes, SLAs, and QA processes. - Subject matter expertise in global data privacy laws affecting disclosures to law enforcement. - Metrics and operational fluency: defined KPIs, built reporting, and used data to drive decisions. - Enabled performance management across a matrixed, globally dispersed organization. - Executive presence with outstanding written, verbal, and presentation skills. - Ability to build partnerships and work collaboratively in a fast-paced environment. - Demonstrable commitment to Airbnb's core values. Location - This position is US - Remote Eligible. - May include occasional work at an Airbnb office or attendance at offsites, as agreed with your manager. - Must live in a state where Airbnb, Inc. has a registered entity. Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services, and solutions. How We'll Take Care of You - Base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. - This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. - Pay Range: $125,000 — $145,000 USD.

• Receber e acompanhar as demandas de novos serviços encaminhadas pelos clientes, assegurando o correto direcionamento e cumprimento dos prazos estabelecidos • Monitorar a evolução das atividades executadas em campo, garantindo qualidade e alinhamento aos objetivos do projeto • Realizar a distribuição das demandas entre a equipe de auditores, considerando localização, prazos e prioridades • Interagir com a área de Central de OS, para validação dos materiais e informações a serem encaminhados aos clientes • Identificar e acompanhar as necessidades de capacitação e reciclagem da equipe • Supervisionar e oferecer suporte às equipes em diferentes regiões, assegurando eficiência e padronização nos processos