• Accurately enter, update, and maintain all program-related data, including invoices, staffing, training, deliverables, risks, and cost data • Track and manage the full lifecycle of programs, ensuring all changes are accurately reflected in the database • Run and maintain recurring and ad‑hoc reports, ensuring accuracy and delivering reliable insights • Provide support for contract data management, reviewing entries and addressing common issues • Evaluate current program management systems and recommend improvements to enhance performance and usability

Role Description A business analyst supports product owners and bridges business needs and delivery teams by translating priorities into requirements, providing context, and ensuring solutions align with business goals. The IT Business Analyst for our Commercial & Sales Enablement – Salesforce team will combine business analysis and Salesforce expertise to translate business needs into effective, data-driven technology solutions that improve processes and deliver value. This role requires a mix of technical and nontechnical skills including strong business process knowledge and an understanding of Salesforce and related systems. Qualifications - Bachelor's degree (preferably in computer science, business, or another technical field) - 4+ years of IT experience - 1-3 years product management, business analysis, or other relevant technical or functional experience - Salesforce certifications considered a plus Requirements - Experience in the Salesforce product environment - Domain knowledge including understanding of Salesforce and related technology, knowledge of industry trends, and familiarity with general manufacturing business strategy and goals - Strong communication and collaboration skills - Assists product owners with translation of business and customer objectives into specific requirements - Writes user stories that require heavy business context - Understands technical systems, data reference, entity relationship models, integration design, and can facilitate requirements elicitation on a technical level - May utilize background as a developer or experience with coding to help with solution requirements and build - May produce wireframes to help validate user experience and solution design - Facilitates scope change discussions and provides recommendations to product owners - Assists product owners in validating that business requirements are met - Shares and documents business context and expertise with managed service providers (MSP) to assure business needs are met - Creates a partnership with business counterparts and acts as an advisor on how to best create a solution for business outcomes - Provides end user support and assists with training - Assists with driving user adoption by collecting user feedback & guiding best practices for user experience - Supports performance reliability and minimization of technical debt through adherence to architecture best practices and technical specifications - Ensures safeguarding of Salesforce and related systems by following security standards & best practices Benefits - Health, welfare and retirement plans including Medical, Dental, Life insurance - Flexible Spending Accounts - Short-term and Long-term Disability - 401(k) with company-funded retirement contributions - Paid Time Off - Education & Development (including Tuition Reimbursement) - Student Loan Repayment Assistance - Voluntary Benefits including insurance for home, auto, vision and pets

• Implementar e evoluir soluções de IT Service Management (ITSM/ESM), com foco na plataforma Freshservice. • Levantar requisitos junto às áreas de negócio e apoiar na definição de processos e fluxos de atendimento. • Configurar e customizar a plataforma Freshservice de acordo com as necessidades do cliente. • Implementar workflows, regras de negócio, catálogos de serviços, SLAs e automações. • Traduzir requisitos de negócio em configurações técnicas, garantindo aderência às melhores práticas de ITSM. • Atuar como interface entre as áreas de negócio e tecnologia durante as fases de implantação e evolução da solução. • Apoiar testes, homologações e implantações em ambiente produtivo. • Realizar a sustentação funcional da plataforma, identificando, analisando e solucionando incidentes e oportunidades de melhoria. • Monitorar o desempenho da solução e propor melhorias contínuas para aumentar a eficiência operacional e a qualidade dos serviços. • Documentar configurações, processos e soluções implementadas, mantendo a base de conhecimento atualizada. • Colaborar com equipes multidisciplinares para garantir a qualidade das entregas e a satisfação dos clientes.

Role Description Three Sisters Federal is seeking a Senior Business Analyst to be part of a team supporting CPIC and IT Governance at the USDA. The Senior Business Analyst supports enterprise architecture, governance, and strategic planning by capturing business requirements, mapping capabilities, documenting value streams, and facilitating stakeholder engagement. This role is part of the IT Governance Team but may provide assistance to the Enterprise Architecture and/or Portfolio Management teams and ensures business needs are clearly defined and aligned to technology strategies, modernization goals, and architectural standards. The ideal candidate has strong communication skills, experience with enterprise business modeling, and has the ability to translate complex business processes into actionable technical requirements. Additionally, business architecture certifications, such as CBA or certifications from IBAA are a plus. Responsibilities - Develop business capability models, value streams, and process documentation that support enterprise architecture and modernization planning. - Facilitate workshops, interviews, and working groups to elicit functional and non-functional requirements. - Translate business needs into structured requirements, use cases, and supporting documentation for technical teams. - Create domain-level business architecture summaries including strategies, gaps, target states, and roadmaps. - Support alternatives analysis and investment decision-making by associating business capabilities with systems, technologies, and projects. - Ensure all artifacts, meeting minutes, approvals, and requirements are stored and maintained in the EA repository or other approved systems. - Collaborate with systems analysts, architects, and program teams to validate requirements and ensure alignment with enterprise goals. - Support governance documentation including decision gate materials, templates, charters, and guidance packages. - Provide analytical support to process improvement, policy development, and organizational change initiatives. Qualifications - Must be a US Citizen - Bachelor’s degree in Business Administration, Information Systems, or related field. - 7-10+ years of experience as a Business Analyst, Requirements Analyst, or Business Architect, particularly surrounding Capital Planning and Investment (CPIC). - Strong skills in business process modeling, capability mapping, and requirements documentation. - Ability to draft clear and structured technical and business artifacts for a diverse stakeholder group. - Experience with enterprise architecture methodologies and frameworks. - Proficiency in Microsoft Office, collaboration tools, and modeling software. - Excellent facilitation, communication, and stakeholder management skills. Preferred Experience - Experience working with federal agencies and familiarity with governance frameworks. - Exposure to CPIC, IITG, TBM, or enterprise modernization efforts. - Business architecture certifications (e.g., from IIBA, or BAA, like CBA) a plus. Equal Opportunity Statement Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.