• Understand Business needs, objectives, and challenges, ensuring services and solutions meet or exceed their expectations. • Drive innovation and develop sustainable solutions to solve complex vendor and/or system requirements throughout the identified life cycle of the task. • Perform day-to-day team operations, ensuring all services are provided as per the expectations and in compliance with service level agreements (SLAs) and operation level agreements (OLAs), as Manager requires • Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise. • Implement and maintain best practices, processes, and standards for service delivery. • Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction. • Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues. • Maintain team cohesiveness through collaboration, guidance and support to team members, ensuring high levels of performance and morale.

• Build, drive, and optimize successful Amazon and Walmart DSP marketing campaigns. • Foster strong working relationships with top-tier clients through effective communication. • Develop sophisticated, impactful omnichannel commerce media strategies tailored to each client’s unique goals. • Identify new marketing opportunities and repurpose existing strategies to optimize brand awareness. • Integrate Tinuiti’s product and technology suite into channel activations. • Analyze cross-channel data and insights to interpret trends and make strategic recommendations. • Maintain expert-level knowledge of relevant commerce media platforms and certifications. • Proactively assess and diagnose omnichannel opportunities for improvement.

• Conduct routine job site safety inspections and audits to identify hazards and ensure compliance with company policies and regulatory requirements • Develop, implement, and maintain safety policies, procedures, and best practices • Deliver safety training, toolbox talks, and educational programs for employees and project teams • Investigate workplace incidents, accidents, and near misses to identify root causes and recommend corrective actions • Monitor compliance with OSHA regulations and applicable federal, state, and local safety requirements • Evaluate job site activities, equipment, and work practices to promote a safe working environment • Ensure proper use of personal protective equipment (PPE) and reinforce safe work practices • Prepare safety reports, inspection findings, and compliance documentation for leadership • Support emergency preparedness planning and incident response activities • Participate in safety committee meetings and contribute to continuous improvement initiatives • Perform additional duties and projects as assigned

• Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. • Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. • Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. • Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. • Provides post sale product installation and validation, applications and operations training. • Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. • Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. • Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. • Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. • Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. • Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. • Ability to safely lift and move 60 lbs.