Well Planned, Well Invested, Well Protected®
Technology Specialist
Location
Connecticut
Posted
5 days ago
Salary
$63.5K - $105.8K / year
Seniority
Senior
Job Description
Technology Specialist
Voya Financial
• Understand Business needs, objectives, and challenges, ensuring services and solutions meet or exceed their expectations. • Drive innovation and develop sustainable solutions to solve complex vendor and/or system requirements throughout the identified life cycle of the task. • Perform day-to-day team operations, ensuring all services are provided as per the expectations and in compliance with service level agreements (SLAs) and operation level agreements (OLAs), as Manager requires • Coordinate and collaborate with internal teams and external partners to ensure timely delivery of high-quality services and address any issues that may arise. • Implement and maintain best practices, processes, and standards for service delivery. • Drive continuous improvement initiatives to enhance service delivery efficiency and customer satisfaction. • Identify and mitigate risks that could impact service delivery and work with stakeholders to resolve these issues. • Maintain team cohesiveness through collaboration, guidance and support to team members, ensuring high levels of performance and morale.
Job Requirements
- 3-5 years of experience in service delivery, account management, or technical customer support related roles.
- Experience working in service delivery teams.
- Knowledge and experience of industry-standard service delivery methodologies is required
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- B.S or B.A preferred but not required.
- Securities / Financial Services industry experience required, broker-dealer experience preferred; minimum 1yr. FINRA licensure preferred
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
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