• Responsible for the success of the relationship with assigned clinics in order to achieve the goals and objectives identified by the customer and company to improve utilization, increase adoption, and minimize implementation time of diagnostic products. • Responsible for identifying, quantifying, qualifying, tracking, and evaluating clinic pain points; and, for facilitating, developing, designing and implementing clinic workflow processes that improve overall customer experience with diagnostic products. • Responds to requests for onsite technical support, providing prompt and accurate technical assistance, troubleshooting, and resolution of complex system problems for veterinary clinics, laboratory research, and veterinary academic settings. • Provides clinics with guidance, instruction, and training on the product line to increase productivity and performance through formal and informal presentations. • Provides post sale product installation and validation, applications and operations training. • Completes daily activity documentation, including detailed reports after customer visits, by collecting, analyzing and summarizing all available information including detailed satisfaction information. • Must possess superb customer service skills, be able to work independently, make appropriate decisions with accuracy, timeliness, and complete follow-through. • Must understand general veterinary clinic operations including but not limited to diagnostic applications, financial limitations, training requirements, and workflow processes. • Must have the ability to create and deliver training presentations clearly and effectively in both formal and informal environments. • Works closely with the Area Business Manager (ABMs) and Diagnostic Solutions Consultant (DSCs) to provide appropriate customer service in a team approach. • Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers. • Ability to safely lift and move 60 lbs.

• Lead strategic planning and execution of digital transportation and logistics initiatives, ensuring alignment with business goals for operational excellence and innovation. • Oversee the end-to-end management of large-scale technology projects, delivering measurable results in terms of efficiency, integration, and automation. • Serve as a digital transformation champion, guiding teams through the adoption of new technologies, fostering a culture of innovation, and driving continuous improvement in warehousing operations. • Exhibit exceptional leadership skills, managing and motivating cross-functional project teams, solution providers, and external vendors, while ensuring alignment with broader business and technology strategies. • Collaborate with senior leadership across global and regional teams in manufacturing, transportation, and supply chain functions to ensure cohesive digital integration and alignment with cross-functional business needs.

• Assister les clients en matière de soutien clinique, d'entretien et de maintenance des produits Abbott • Fournir de l'expertise clinique et collaborer avec l'équipe des ventes pour développer des stratégies commerciales • Participer aux études des technologies de prise en charge du rythme cardiaque avec les produits Abbott • Coordonner l'évaluation clinique des produits sous autorisation de mise sur le marché limitée

• Conduct outreach and training for investigator sites opting into RRC services • Train and onboard research clinicians, ensuring they are prepared and study-ready • Manage access to systems like Study Hub and Thinking Cap for both site staff and clinicians • Receive and process Visit Request Forms (VRFs) • Assign and confirm clinicians for remote visits • Coordinate visit logistics including supplies, equipment, and courier services • Ensure all required documentation (e.g., DOA logs, clinician credentials) is complete and uploaded • Maintain and update Smartsheet trackers for sites, visits, and clinicians • Perform quality checks on source documents and ensure timely corrections • Review uploaded documents in Study Hub and notify relevant stakeholders • Deliver study-specific training to sites and clinicians • Ensure compliance with GCP, ICH, HIPAA, and IQVIA SOPs • Serve as the primary liaison between sites, clinicians, and internal study teams • Provide ongoing support and retraining to clinicians and sites as needed • Escalate issues to RRC Lead and ensure resolution