Role Description In dieser Schlüsselposition heben Sie unseren technischen Support auf das nächste Level, optimieren Workflows und bereiten sich gezielt darauf vor, fachliche sowie disziplinarische Führungsverantwortung zu übernehmen. - Anspruchsvoller 2nd-Level-Support: Sie analysieren und beheben komplexe technische Störungen in unseren Cloud-/Archivumgebungen, Applikationen und Frontend-Systemen. - Nachhaltiges Problem-Management: Statt Symptome zu bekämpfen, gehen Sie den Dingen auf den Grund (Root-Cause-Analysen) und arbeiten eng mit anderen Fachabteilungen zusammen, um Fehlerquellen dauerhaft abzustellen. - Workflow- & Prozessoptimierung: Sie strukturieren die täglichen Arbeitsabläufe im Support und entwickeln unsere Serviceprozesse kontinuierlich weiter. - Schnittstelle & Eskalationsinstanz: Für die IT-Abteilungen und PACS-Administratoren unserer Kunden (Kliniken und Praxen) sind Sie ein geschätzter Ansprechpartner auf Augenhöhe und steuern kritische Eskalationsfälle souverän. - System-Monitoring & Dokumentation: Sie behalten die Performance unserer internen und externen Systeme im Blick und pflegen unsere Wissensdatenbank sowie die Systemdokumentationen. - Mentoring & Teamführung: Sie stehen drei Junior-Kollegen als technischer Mentor zur Seite, steuern Ressourcen und wachsen mittelfristig in die Rolle des Teamleiters hinein. Qualifications - Berufserfahrung: Mindestens 5 Jahre Erfahrung im technischen Kunden- oder IT-Support mit ausgeprägter technischer Tiefe. - Branchen-Know-how: Fundierte Praxiskenntnisse im Healthcare-IT-Umfeld, insbesondere mit PACS-Systemen sowie den Standards DICOM, HL7 und IHE. - Technisches Fundament: Routine im Umgang mit Windows-Server-Infrastrukturen und SQL-Datenbanken. - Sprachkompetenz: Fließende Deutschkenntnisse (C1-Niveau) für die reibungslose Kommunikation mit deutschen Kliniken sowie gute Englischkenntnisse (mindestens B2). - Macher-Mentalität: Eine proaktive Arbeitsweise, Verantwortungsbewusstsein (Ownership) und die Motivation, ein Team perspektivisch zu führen und weiterzuentwickeln. - Flexibilität: Wohnsitz in Deutschland mit der Bereitschaft, alle 4 bis 6 Wochen für einen Tag nach München zu reisen. Requirements - Wünschenswerte Extras (Nice-to-Haves): Erste Berührungspunkte mit ITIL oder ähnlichen ITSM-Frameworks. - Erfahrung in agilen Arbeitsumgebungen. - Hintergrundwissen aus dem klinischen Alltag oder der Medizintechnik. Benefits - Maximale Flexibilität: Arbeiten Sie nahezu vollständig von zu Hause aus (Homeoffice) und treffen Sie das Team lediglich alle 4–6 Wochen für einen Tag persönlich in München. - Echte Karriereperspektive: Ein klar strukturierter Entwicklungsplan, der Sie innerhalb von 12 bis 24 Monaten fit für die formelle Teamleitung macht (Führungserfahrung vorab ist kein Muss). - Freiraum für Ihre Ideen: Sie können Prozesse von Grund auf neu strukturieren, Ineffizienzen abbauen und Ihre eigenen Vorstellungen im Support-Alltag umsetzen. - Sinnstiftende Aufgabe: Sie arbeiten an einer Softwarelösung, die täglich die medizinische Versorgung von Patienten verbessert. - Attraktive Konditionen: Ein faires Gehaltspaket von bis zu €72.000 (je nach Erfahrungsschatz), 30 Tage Jahresurlaub sowie weitere Benefits.

Role Description The Senior Technical Support Engineer, MI – I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issues and is the second level support across our Synapse products. This engineer is expected to resolve most of the cases presented to them and is responsible for documenting more in-depth evaluations of issues that they are unable to resolve. This role requires a firm grasp of time management and organizational skills. To meet the needs of our customers, working outside normal business hours and on some weekends/holidays is required. In addition to working OT to handle workload and meet required metrics/expectations. Duties and Responsibilities - Supports our Synapse products by remotely troubleshooting and resolving issues, assessing and clearing monitor alarms, and providing our customers with timely responses. - Works on 3rd party hardware, software, and network related issues that are sold or supported by FUJIFILM. - Effectively and efficiently uses the FUJIFILM knowledge resources available to help in the troubleshooting process. - Collaborates with peers and other team members when working on more complex technical issues. - Effectively documents cases throughout the process of troubleshooting the issue. - Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner, to the next level engineer when an issue cannot be resolved. - Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions within a case. - Works cross-functionally with other Synapse teams/products as required and handles other duties as assigned. - Monitors TAC phone system wall boards to ensure that proper statuses are maintained. - Positive customer surveys, documentation accuracy and consistency, timely case and project completion, and finishing the assigned trainings are standard expectations for all FUJI engineers. - Maintains a high level of success with yearly goals provided by your manager and metrics defined on a team level. - Working outside of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business. - Some short notice overnight travel, based on the needs of the business, to work on customer systems. - Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures. - Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards. Qualifications - Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent. - One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred). - Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle. - Knowledge of current network technologies. - Superior communication and interpersonal skills, excellent phone manner. - Ability to achieve results and meet goals in a fast-paced, team environment. - Ability to make independent decisions based on interpretation of technology data and product knowledge. - Excellent organizational and multi-tasking skills. - Knowledge of Synapse workflows and their implementations. - Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM). Preferred Qualifications - FUJIFILM Synapse Administration experience. - Working knowledge of Synapse workflows and their implementations. - Working knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM). - Knowledge with Synapse application front end. - Knowledge of medical informatics architecture (VMware and Storage Solutions). - Knowledge of Linux Architecture. - Experience of using Postgresql. - Industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications). - Security Certifications (Security + or higher). Key Performance Indicators - Maintain Security+ Certification (Security + or higher). - Maintain and expand knowledge acquired to be designated as a TAC Subject Matter Expert (SME) in two disciplines. - All engineers must maintain a case workload within 10% of the median of their peers at a minimum. - Case backlogs must stay at or below 25 cases (not including escalated cases) unless approved by management. Physical Requirements - The ability to sit up to 75-100% of applicable work time. - The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time. - The ability to stand, talk, and hear for 75% of applicable work time. Travel - Occasional (up to 10%) travel may be required based on business need. EEO Information Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc. ADA Information If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@fujifilm.com or (330) 425-1313).

Role Description As a Technical Support professional at Kyndryl, this role provides structured product-oriented support for a Kyndryl client’s embedded, real-time, Linux, cloud-edge, and platform software environments. The role provides Level 1 and/or Level 2 support, including: - Case triage - Diagnostics - Issue reproduction - Technical investigation - Root-cause support - Workaround assistance - Case documentation - Escalation support within customer-defined support systems and communication standards Key responsibilities include: - Level 1 case intake, triage, diagnostic information collection, known-solution guidance, next-step communication, case status tracking, and issue reproduction - Level 2 advanced troubleshooting, technical investigation, root-cause support, workaround development, and deeper issue reproduction across software, platform, and integration layers - Supporting complex customer environments including lab, integration, platform, and certification-related contexts - Documenting solutions, contributing to knowledge resources, mentoring support engineers, and improving processes - Escalating defects, product issues, security concerns, or certification/compliance questions through approved channels - Operating within defined role boundaries without making architectural, compliance, or security posture commitments Kyndryl currently does not require employees to be fully vaccinated against COVID-19; however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment. Qualifications - 0-3 years of experience in Customer Service or Technical Support - Experience with Cisco Nexus and IOS technologies - Experience with F5 ASM and LTM configuration and troubleshooting Requirements - Cisco certified - Experience with network automation/scripting Benefits - Compensation range for the position in the U.S. is $100,080 to $190,080 based on a full-time schedule - Compensation may vary depending on geography, job-related skills, and experience - Part-time roles will have adjusted compensation - Eligible for Kyndryl’s discretionary annual bonus program, based on performance - Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave, and paid time off - Different applicable compensation ranges for specific work locations

• Elicit, analyze, and document business requirements from OAA stakeholders and translate them into actionable technical requirements. • Serve as the bridge between Government stakeholders, the Program Manager, and the development team. • Maintain ATO artifacts, including System Security Plan (SSP) updates, control narratives, POA&M tracking, and scan evidence. • Ensure ATO artifacts remain current within timeframes specified by the VA Information Security Knowledge Service. • Support sustainment of the active VA umbrella ATO (FIPS 199 Moderate) throughout the period of performance. • Develop and maintain system documentation, process flows, wireframes, site diagrams, and user-facing job aids. • Support Section 508 compliance documentation and accessibility conformance reporting. • Track and report on requirements, deliverables, and compliance status; contribute to the Quarterly Progress Report. • Coordinate with the Data Governance / Data Manager on data definitions and reporting requirements. • Participate in recurring working sessions and ad-hoc meetings with OAA leadership and VA stakeholders.