• Assister les clients en matière de soutien clinique, d'entretien et de maintenance des produits Abbott • Fournir de l'expertise clinique et collaborer avec l'équipe des ventes pour développer des stratégies commerciales • Participer aux études des technologies de prise en charge du rythme cardiaque avec les produits Abbott • Coordonner l'évaluation clinique des produits sous autorisation de mise sur le marché limitée

• Conduct outreach and training for investigator sites opting into RRC services • Train and onboard research clinicians, ensuring they are prepared and study-ready • Manage access to systems like Study Hub and Thinking Cap for both site staff and clinicians • Receive and process Visit Request Forms (VRFs) • Assign and confirm clinicians for remote visits • Coordinate visit logistics including supplies, equipment, and courier services • Ensure all required documentation (e.g., DOA logs, clinician credentials) is complete and uploaded • Maintain and update Smartsheet trackers for sites, visits, and clinicians • Perform quality checks on source documents and ensure timely corrections • Review uploaded documents in Study Hub and notify relevant stakeholders • Deliver study-specific training to sites and clinicians • Ensure compliance with GCP, ICH, HIPAA, and IQVIA SOPs • Serve as the primary liaison between sites, clinicians, and internal study teams • Provide ongoing support and retraining to clinicians and sites as needed • Escalate issues to RRC Lead and ensure resolution

• Working closely with Resource Managers, engagement teams and other stakeholders, you will support the day-to-day resourcing workflow, providing guidance, insight and solutions that contribute to effective utilisation and an excellent colleague experience. • Coordinate day-to-day resource allocation across teams, ensuring work is assigned effectively to meet business priorities and client needs. • Match people to assignments based on skills, availability, development opportunities and capacity. • Act as a key point of contact for engagement teams, providing guidance on resource availability and scheduling requirements. • Monitor resource utilisation and identify potential scheduling conflicts, capacity risks and booking challenges. • Support the successful onboarding of new joiners through timely allocation to client work and projects. • Contribute to continuous improvement of resourcing processes, helping to enhance efficiency, accuracy and the overall user experience.

• Run and review volume forecasts, shrinkage analysis reports, headcount requirements, new hire/modified shift requirements, and average handle time analysis to ensure accurate scheduling. • Conduct and document routine data validation of WFM systems and reports. • Collaborate with department leadership to understand all possible impacts to volume and staffing. • Measures accuracy of those forecasts on both short term and long-term basis. • Meet established forecast accuracy goals. • Review staffing forecasts on a daily, weekly, etc. basis and proactively address staffing concerns. • Monitors volume demand throughout the day in real time and flexes workforce accordingly. • Schedules activities around forecasted contact patterns and ensures activities are current in the WFM system. • Notifies affected parties when off-line activities need to be rescheduled. • Schedules off-phone activities when contact volumes are down. • Adjusts call routing as directed when unusual call patterns exist in order to ensure service levels are met; manages multiple queues and skill groups. • Identify need for departmental reports for individual and unit performance metrics and submit requests for enhancements; see through to production. • Create agent schedules to support contact volume demands and optimize contact center performance. • Prepare standard and ad-hoc reports as required for internal and external customers with high level of accuracy and professionalism. • Documents and assembles requirements to generate reports, charts, scorecards, dashboards, forecasts for business use. • Responsible for development of training materials and documentation of policies and procedures. • Other duties as assigned.