• Grows and manages the largest, most complex group purchasing organizations and cooperative accounts across the enterprise • Works with senior leadership to negotiate pricing strategy, rebates, terms, and conditions while monitoring customer satisfaction and profitability • Designs, recommends, and executes profitable group sales contracts and sets short and long-term sales objectives for assigned group accounts • Initiates, maintains, and builds strong group account relationships by planning customer visits to cultivate relationships, perform presentations, and offer innovative programs • Influences key stakeholders across multiple levels within assigned accounts and provides creative solutions while driving actions and decisions • Ensures customer business metric reporting is accurate and timely

• During customer impacting events, communicate proactively with customers regarding service status, including updates and answers to customer inquiries. • Act as an escalation point during events and engage directly with customer representatives, providing incident updates from NCC communications. • Serve as customer advocate, technical resource, and subject-matter expertise for internal departments for their assigned customer and develop communication strategies with internal departments by staying well-versed in internal SLA’s and operational processes. • Define and help develop custom reporting and presentations to deliver during regular operations reviews, illustrating network performance; highlighting positive performance trends, and identifying areas for service improvement opportunities. • Partner with Network Control Center (NCC) to identify, create, implement, and track post-mortem analysis and preventive measures and then take the lead in presenting that information to the customer. • Define and communicate key Service Assurance process gaps that will be measured and tracked via Service Improvement Plans (SIP). • Participate in both internal and external meetings associated with SIP until initiatives are resolved. • Monitor adherence to SLAs and service performance targets, track KPIs, and report on service performance to stakeholders. • Travel is limited to customer or direct report requests (10% of the year).

• Takes inbound sales calls • Processes orders, answers questions, and sells products/services • Identifies sales opportunities by learning about the customer’s business • Links customer needs to the products/services offered • Asks for sales while utilizing a prescribed sales approach • Efficiently multi-tasks and navigates across multiple PC order systems • Utilizes established processes and tools to ensure timely communications and accuracy on all transactions

• responsible for overall account strategy, renewal outcomes, and executive relationships for large, complex employer pharmacy benefit manager clients • lead renewal strategy, guide financial decisions, and serve as trusted partner to client and consultant stakeholders • own the multi-year account strategy for assigned clients • develop and present clear recommendations on pricing, guarantees, and solution design • maintain working knowledge of account economics, including drug trend, pricing, rebates, and guarantees • interpret financial analyses and explain results clearly to client and internal leaders • manage relationships with consultants influencing assigned accounts • provide clear direction to internal partners, including Account Executives and functional teams