Role Description At Zocdoc, we're on a mission to give power to the patient -- and that starts with enabling our engineering teams to build and ship software safely, efficiently, and with confidence. As a Staff Platform Engineer, you will: - Design, build, and improve foundational systems, tooling, and paved roads that create leverage across our engineering organization. - Collaborate across the business to turn platform strategy into practical, adoptable solutions. - Emphasize hands-on technical leadership with meaningful input into platform direction. - Reduce friction across the development lifecycle and enable teams to focus on improving healthcare access. - Play a key role in how developers at Zocdoc build, test, and deploy software. - Abstract operational complexity, improve testability and safety, and streamline the developer journey across frontend, backend, and mobile surfaces. Qualifications - 7+ years of experience building or evolving internal developer platforms, productivity tooling, or CI/CD systems used by multiple teams. - Experience designing and operating distributed systems in AWS or similar cloud environments. - Strong judgment around platform abstractions and APIs; knowing when to standardize and when to stay flexible. - Ability to take ambiguous problems, break them into deliverable pieces, and drive them to measurable outcomes. - Clear communication of technical trade-offs and building consensus with peers and stakeholders. - Motivated by enabling other engineers to build reliable, scalable, and secure systems with confidence. - Value learning, curiosity, and operational excellence, and model those qualities for the team. Requirements - Enjoy building platforms that enable productivity, consistency, and autonomy. - Motivated by making other engineers more effective, not just shipping your own features. - Like designing cohesive developer experiences that teams actually want to adopt. - Care deeply about developer empathy, usability, and reducing cognitive load. - Prefer solving real problems through thoughtful design, iteration, and collaboration. - Comfortable influencing peers and adjacent teams through clear communication and working code. - Find satisfaction in building systems that scale predictably and help other engineers succeed. - Enjoy learning and teaching others about leveraging AI-based technologies to achieve real-world results. Benefits - Flexible work environment for those based in NYC (Role is open to remote). - Unlimited Vacation. - 100% paid employee health benefit options (including medical, dental, and vision). - 401(k) with employer funded match. - Corporate wellness program with Wellhub. - Sabbatical leave (for employees with 5+ years of service). - Competitive paid parental leave and fertility/family planning reimbursement. - Cell phone reimbursement. - Employee Resource Groups and ZocClubs to promote shared community and belonging. - Great Place to Work Certified.

• Own our data ingestion layer end-to-end, including completing our migration to open-source ingestion tooling (dlt) and maintaining reliability as the stack evolves • Manage dbt models, tests, documentation, and the semantic layer - the definitions that determine what every metric means across the business • Own Dagster orchestration: scheduling, retries, alerting, and failure handling across all pipeline runs • Keep Lightdash metadata, dimension/measure definitions, and access controls accurate and current • Accelerate data refresh cycles to support near-real-time operational use across the business • Build monitoring, failure alerting, and anomaly detection into the stack so issues surface proactively • Chase data through systems when things go wrong: trace why records drop or transform unexpectedly between source and dashboard, and resolve the root cause rather than the symptom • Establish and document data quality standards and lineage practices across the warehouse • Partner with the Director of Strategy & Analytics — and the Technology Lead once that role is filled — on platform infrastructure, system integrations, and technical initiatives where data is a core component • Build and maintain reverse ETL pipelines to push warehouse data back into operational tools • Contribute to A/B testing infrastructure and the systems that support consistent metric definitions across the org • Own separation of dev and production environments: deployment pipelines, change management, access controls, and release practices • Maintain infrastructure documentation and ensure the platform is operable beyond any single person

• Lead the design and ongoing ownership of the Azure foundation supporting a multi-year municipal modernization program. • Oversee Azure environment structure, CI/CD standards, and infrastructure-as-code strategy. • Ensure the cloud foundation deployed into is secure, standardized, auditable, and production-ready. • Establish and manage dev, test, and production environments with strict separation. • Define secure networking, identity, and role-based access boundaries. • Configure VNETs, NSGs, private endpoints, and hybrid connectivity (VPN / ExpressRoute). • Design and maintain standardized CI/CD pipelines in Azure DevOps. • All infrastructure must be provisioned and maintained via Terraform or Bicep. • Embed FedRAMP Moderate–aligned controls into platform design.

• Design and build production-grade distributed systems • Own technical architecture in your domain (Platform or Data) • Improve reliability, scalability, and performance of core systems • Work closely with internal users (engineers or data practitioners) • Participate in operational ownership (on-call where applicable) • Lead projects end-to-end from design to production