COPA - The Colorado Providers Association logo
COPA - The Colorado Providers Association

Champions for behavioral health and substance use care

Admissions Coordinator

Location

New York

Posted

4 days ago

Salary

$25 - $30 / hour

Seniority

Mid Level

Bachelor Degree2 yrs expEnglishPHP

Job Description

Admissions Coordinator

COPA - The Colorado Providers Association

• Serve as the first point of contact for prospective clients and referring providers via phone and web. • Proactively manage inbound and outbound referrals, ensuring timely follow-up and movement through the intake pipeline. • Act as a key connector to the community, building and sustaining relationships with referral partners to drive appropriate referrals into PHP and IOP services. • Utilize active listening to understand referral context, uncover client needs, and establish trust. • Educate clients and referral partners on Partial Hospitalization and Intensive Outpatient programs, including clinical appropriateness, structure, and expectations. • Apply consultative selling and motivational interviewing techniques to guide clients toward next steps and support confident decision-making. • Approach each interaction with a conversion-minded mindset while maintaining empathy, ethics, and clinical appropriateness. • Conduct initial intake screenings to gather relevant clinical, demographic, and logistical information. • Schedule virtual level-of-care evaluations with Guidelight clinicians and ensure readiness for appointments. • Support clients in navigating technology and understanding next steps to prevent drop-off. • Coordinate the collection and submission of relevant prior medical records from clients and referral sources. • Ensure documentation is accurate, complete, and accessible to clinical teams. • Track all client and referral activity in CRM and EMR systems with precision and accountability.

Job Requirements

  • Must be based in EST.
  • Minimum of 2-3 years of prior working experience in intake and admissions in a healthcare provider organization.
  • Comfortable with technology and able to seamlessly navigate between multiple platforms, especially with Customer Relations Management (CRM) and Electronic Medical Records (EMR) platforms.
  • Exceptional interpersonal and communication skills, with a proven ability to handle objections and high-call environments.
  • A natural problem-solver who can navigate client concerns with empathy and professionalism.
  • Commitment to diversity, equity, and inclusion, with the ability to contribute to a culturally competent working environment.

Benefits

  • Medical, dental, vision, HealthJoy unlimited therapy, UHC wellness program, HSA/FSA options, and pet insurance.
  • Responsible PTO, in lieu of a traditional accrual-based policy, which allows full-time and part-time employees to take the time they need, when they need it, while ensuring continuity of care and team collaboration
  • 401(k) with company match.
  • All licensing fees covered, including opportunities for cross-licensure when applicable.
  • Annual stipend for tuition reimbursement, ongoing education, or CEUs.
  • Pre-licensed clinicians receive structured clinical supervision toward licensure, and all clinicians benefit from best-in-class supervision grounded in our state-of-the-art PHP/IOP curriculum.

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