Role Description We are seeking a highly organized and customer-focused Admissions Clerk to join our healthcare team. The successful candidate will be responsible for managing the patient admissions process, coordinating new patient intake, scheduling appointments, and ensuring all patient information is collected accurately and efficiently. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment while providing exceptional service to patients. - Serve as the first point of contact for new and existing patients via phone, email, and other communication channels. - Complete new patient intake by collecting demographic, medical, insurance, and referral information. - Schedule, reschedule, and confirm patient appointments while optimizing provider schedules. - Verify insurance eligibility and ensure all required documentation is received prior to appointments. - Obtain and upload patient records, referrals, authorizations, and consent forms. - Maintain accurate patient records within the Electronic Medical Record (EMR/EHR) system. - Coordinate with providers, clinical staff, and patients to ensure a smooth admissions process. - Respond professionally to patient inquiries and provide updates regarding appointments and documentation. - Follow up with patients to obtain missing information and confirm upcoming appointments. - Ensure all patient information is entered accurately while maintaining confidentiality and HIPAA compliance. - Assist with administrative tasks and support the healthcare team as needed. Qualifications - Minimum of 2 years' experience in medical administration, patient intake, admissions, scheduling, or a similar healthcare support role. - Excellent verbal and written English communication skills. - Strong customer service and telephone etiquette. - Experience working with EMR/EHR systems. - Knowledge of medical terminology and healthcare administration. - Experience with insurance verification and referrals is advantageous. - Proficient in Microsoft Office (Word, Outlook, Excel). - Comfortable working with multiple software platforms and learning new systems quickly. - Strong organizational, time management, and multitasking abilities. - Exceptional attention to detail and accuracy. - Ability to work independently while managing competing priorities in a fast-paced environment. - Comfortable working U.S. hours. Requirements - Remote work from home. Fraud Disclaimer ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.

• Conduct assessments of potential clients to determine their treatment needs • Coordinate with other team members to ensure clients are placed in the most suitable level of care • Conduct remote consultations with individuals seeking treatment to explain available programs and requirements • Participate in team meetings • Maintain detailed electronic records of client assessments and admissions progress • Collaborate with other coordinators to streamline the remote admissions process and provide exceptional support to clients

• Serve as the primary contact for prospective clients, families, and referral sources via phone, email, and other communication channels. • Guide clients and families through all stages of the admissions process with compassion, professionalism, urgency, and responsiveness. • Engage clients using a compassionate, relational, and consultative approach to encourage movement through the admissions process. • Conduct a pre-admit screen and share the recommended level of care as determined by a clinical team member. • Effectively manage objections, assess readiness for change, and motivate clients to pursue treatment. • Maintain conversion rates and registration targets by tailoring communication to client needs and stage of change. • Provide clear, accurate information about treatment programs, admissions processes, and expectations. • Share appropriate community resources when clients are unable to access care. • Promptly answer incoming calls, including those through an admissions inquiry phone queue.

• Receive and process inbound inquiries from phone, email, and chat. • Assess potential patients’ treatment needs, locating facility and level of care that coincide with patient’s clinical and medical needs. • Document patient assessment accurately and promptly into system of record, ensuring all pertinent information is inputted in quick and efficient manner. • Understand patient’s insurance eligibility and benefits. • Determine patient’s insurance eligibility and benefits, assessing viable options for treatment within Pinnacle Treatment Centers. • Collect patients’ financial responsibilities, including deductibles, copays, coinsurance and out of pocket. • Work with Pinnacle Treatment Centers to locate available beds and schedule admissions. • Coordinate admissions schedules and sets up patient transportation as needed. • Excel in teamwork, working in unison with all Pinnacle Treatment Centers staff to ensure positive patient. • Ability to work cohesively with others while maintaining personal tasks. • Ability to adapt and change focus to new tasks or goals. • Ability to negotiate or overcome barriers. • Attentive documentation skills. • Demonstrate excellent interpersonal communication skills. • Ability to motivate those seeking treatment. • Accurate and fast computer skills.