COPA - The Colorado Providers Association

• Serve as the first point of contact for prospective clients and referring providers via phone and web. • Proactively manage inbound and outbound referrals, ensuring timely follow-up and movement through the intake pipeline. • Act as a key connector to the community, building and sustaining relationships with referral partners to drive appropriate referrals into PHP and IOP services. • Utilize active listening to understand referral context, uncover client needs, and establish trust. • Educate clients and referral partners on Partial Hospitalization and Intensive Outpatient programs, including clinical appropriateness, structure, and expectations. • Apply consultative selling and motivational interviewing techniques to guide clients toward next steps and support confident decision-making. • Approach each interaction with a conversion-minded mindset while maintaining empathy, ethics, and clinical appropriateness. • Conduct initial intake screenings to gather relevant clinical, demographic, and logistical information. • Schedule virtual level-of-care evaluations with Guidelight clinicians and ensure readiness for appointments. • Support clients in navigating technology and understanding next steps to prevent drop-off. • Coordinate the collection and submission of relevant prior medical records from clients and referral sources. • Ensure documentation is accurate, complete, and accessible to clinical teams. • Track all client and referral activity in CRM and EMR systems with precision and accountability.

• Translate complex clinical and operational content into high-quality, effective learning • Build a scalable, intuitive learning system within Docebo • Execute a 2-year Docebo build and L&D transformation plan • Focus on instructional design and curriculum development supported by learning experience (UX) thinking • Own how learning is built, structured, and experienced across the organization

• Lead, coach, and develop a team of site-level Executive Directors and clinical/operational staff across the Colorado market. • Build leadership bench strength through intentional talent development, succession planning, and performance management. • Establish clear accountability structures while providing the support, resources, and development opportunities teams need to succeed. • Foster a high-performance environment grounded in collaboration, transparency, and continuous improvement. • Drive employee engagement and retention as a strategic priority, investing in the long-term organizational health of the market. • Champion a strong, values-driven culture across all Colorado locations, ensuring consistent alignment to Guidelight's mission and a client-centered, outcomes-focused mindset. • Create meaningful consistency across sites while respecting and honoring the dynamics unique to each local community. • Model and reinforce the behaviors, norms, and expectations that define Guidelight's culture — serving as a visible, present, and inspiring leader across the market. • Drive a shared sense of purpose and belonging that fuels engagement, retention, and exceptional patient care. • Oversee day-to-day operations across all Colorado sites, ensuring efficient, compliant, and high-quality service delivery. • Implement and continuously refine standardized processes and operational frameworks that scale across locations without sacrificing flexibility or quality. • Partner cross-functionally with clinical, finance, HR, growth, and compliance teams to optimize performance and resolve operational challenges. • Leverage data, analytics, and performance metrics to monitor trends, identify gaps, and drive timely, informed action plans. • Thrive in a fast-paced, high-growth environment with evolving infrastructure, bringing structure and clarity without losing agility. • Bring a growth mindset to every aspect of the role — identifying opportunities to expand access, improve capacity, and drive market performance. • Partner with clinical outreach teams and site leaders to execute growth strategies, build and sustain referral relationships, and grow average daily census (ADC) across the region. • Identify opportunities for organic growth, new site development, and service line expansion in alignment with Guidelight's broader strategic plan. • Serve as a market intelligence resource, synthesizing field feedback and competitive dynamics into actionable strategy for leadership. • Collaborate with clinical leadership and Executive Directors to design, implement, and continuously refine PHP and IOP treatment programs and protocols. • Ensure all programs reflect current evidence-based practices, regulatory standards, and the evolving needs of the patient population. • Serve as a clinical thought leader across the market, setting standards of care and championing a trauma-informed, culturally responsive treatment environment. • Hold ultimate accountability for regional profit & loss, working in close partnership with site-level Executive Directors to monitor and act on financial performance. • Own market-level KPIs including client access, clinical outcomes, financial performance, and team engagement, communicating results and strategic recommendations to COO and Guidelight leadership on a regular cadence. • Make data-informed decisions to optimize net revenue, manage operating costs, and drive long-term financial sustainability across the region. • Monitor and evaluate clinical services to ensure ongoing compliance with JCAHO/CARF accreditation standards, Colorado state regulations, and internal organizational policies. • Lead and champion quality improvement initiatives, fostering a culture of continuous learning and accountability at every level. • Proactively identify clinical, operational, and compliance risks and implement appropriate mitigation strategies. • Ensure all sites maintain rigorous safety standards and therapeutic treatment environments. • Champion a patient-centered philosophy across all sites, ensuring care delivery honors the dignity, individuality, and preferences of every person served. • Implement feedback mechanisms to capture the patient voice and integrate it into continuous improvement efforts. • Represent Guidelight Health as an ambassador in professional forums, community events, and collaborative partnerships across Colorado. • Advance mental health awareness and strengthen Guidelight's reputation and reach in the communities we serve.

• Lead the annual budgeting, forecasting, and long-range strategic planning processes, partnering closely with functional and clinic leaders to ensure accurate, timely, and strategy-aligned submissions. • Build dynamic financial models, KPI dashboards, and scenario analyses that inform business planning and support new clinic openings, service line expansions, and capital investment decisions. • Drive long-range strategic planning efforts, developing financial frameworks that support margin improvement, market expansion, and multi-site growth. • Prepare and present executive-level financial reports, variance analyses, and dashboards that provide clear, actionable insights to support data-driven decision-making by clinic and senior leadership. • Track and communicate key performance indicators across clinic operations, including patient volumes, revenue per visit, staffing ratios, payer mix, and operating margins. • Take full ownership of financial analyses and strategic projects through to final recommendations, building Board- and leadership-ready materials that distill complex data into clear, actionable insights. • Develop strong cross-functional partnerships with clinic, operations, and clinical leadership, facilitating regular financial reviews and serving as a strategic thought partner to drive performance improvement. • Partner with accounting, revenue cycle management, and operational teams to ensure financial data accuracy, resolve discrepancies, and support payer mix reviews and reimbursement trend monitoring. • Continuously improve financial reporting tools, forecasting methodologies, and dashboard capabilities to enhance accuracy, transparency, and usability; drive initiatives to advance process automation and financial systems integration. • Lead financial diligence and scenario planning for business cases related to new clinic openings, payer contract negotiations, and market expansion opportunities. • Model and measure the ROI of strategic initiatives, including technology investments, automation opportunities, and operational improvement efforts. • Conduct ad-hoc analyses for senior leadership to evaluate opportunities, risks, and cost-saving initiatives.

• Revenue Cycle Oversight: Manage the end-to-end revenue cycle process, including prior-authorization, utilization review, billing, collections, and accounts receivable management. • Billing and Collections: Oversee accurate and timely submission of claims to insurance payers and government programs. • Compliance and Regulations: Ensure compliance with federal, state, and local regulations related to billing and revenue cycle management. • Team Leadership: Hire, lead, and mentor the revenue cycle team, fostering a culture of continuous improvement and professional growth. • Data Analysis and Reporting: Lead the establishment and implementation of KPIs for revenue cycle operations and oversee the measurement and reporting of KPIs. • Collaboration: Work closely with clinical teammates, financial analysts, and IT departments to enhance revenue cycle processes and ensure seamless operations. • Strategic Planning: Participate in strategic planning initiatives to enhance the financial performance of the organization.

• Ensure implementation of all clinic policies and procedures; recommend policy and procedure updates and changes, and shape evidence-based policy decisions to provide clients with the most up-to-date treatment available in psychiatric care. • Ensure timely and complete documentation of treatment records, medication security, and any other documentation required by federal, state, and local agencies. • Ensure that Guidelight Health protects the rights and confidentiality of all clients. • Document findings and decision-making about care in electronic health records. • Maintain timely and appropriate communication and attend meetings as requested. • Facilitate appropriate communication and referrals with outside professionals as needed. • Comply with other ad hoc requests and projects as assigned. • Maintain a strong policy knowledge of and compliance with all applicable federal, state, and local rules, laws, and regulations as well as CARF requirements, policies and procedures. • Maintain knowledge of and compliance with CFR-related privacy principles and HIPAA policies and procedures. • Participate in federal and state mental health training and continuing education as needed to perform in the position safely and effectively. • Interact with all staff in a positive and motivational fashion, supporting the clinic’s mission and commitment to client experience. This includes weekly mandatory supervision with the Advanced Practice Provider where you will also be providing continuing education. • Engage in weekly team rounds to review and discuss clients with the treatment team.

• Develop eLearning content using Articulate 360 (Rise and Storyline) based on provided outlines, source materials, and learning objectives. • Apply foundational instructional design principles, including adult learning theory, cognitive load considerations, and Bloom’s Taxonomy. • Support the design of scenario-based learning experiences that reinforce real-world application (e.g., clinical, operational workflows). • Write clear, measurable learning objectives aligned to desired behavior and performance outcomes. • Build knowledge checks and assessments that align to learning objectives and support evaluation of learner understanding. • Translate subject matter expert (SME) input into structured, learner-centered content using established instructional design frameworks (e.g., ADDIE). • Create job aids, facilitator guides, and supporting materials to reinforce learning in clinical and operational settings. • Upload, organize, and maintain learning content within the LMS (Docebo), including course setup and learning plan alignment. • Schedule and manage Instructor-Led Trainings (ILTs) and Virtual Instructor-Led Trainings (VILTs) in Docebo. • Edit and update existing courses to improve clarity, engagement, accuracy, and consistency. • Ensure all content aligns with brand standards, tone, accessibility (WCAG basics), and compliance expectations. • Support rapid development timelines across multiple concurrent projects. • Collaborate with L&D leadership and cross-functional stakeholders to support training initiatives.

• Reporting to the Vice President of Operations Excellence, this role will be a key driver of Guidelight’s growth and operational excellence across our clinic footprint. • This leader will help shape and execute strategies that support both successful entry into new states and markets and strong day-to-day performance across existing locations, ensuring we scale in a way that is sustainable, consistent, and commercially effective. • Identify opportunities to improve utilization, increase revenue, and enhance the patient experience, while building scalable frameworks that underpin multi-state expansion. • Partner closely with clinical, development, IT, talent, and market leaders to ensure alignment between operational execution and broader business objectives.

• Reporting directly to the Director of Revenue Cycle Management. • Handling pre-certifications, authorizations, retro-authorizations, appeals, medical records requests, and chart auditing duties. • Partner closely with clinical and revenue cycle teams to remove administrative barriers. • Conduct live reviews with payors and level of care chart reviews. • Clinically negotiate authorization outcomes with the payor. • Provide guidance and training to clinicians on completing P2P reviews. • Timely completion of the Denial Notification process.

• Conduct psychological and biopsychosocial assessments and evaluations to determine clients' needs. • Develop and implement individualized treatment plans based on assessment findings. • Provide evidence-based therapeutic interventions, including individual, group, and family therapy. • Monitor and document clients' progress and adjust treatment plans to create a cohesive case conceptualization. • Collaborate with other healthcare professionals, including psychiatrists, social workers, and medical doctors, to provide comprehensive and continuity of care. • Complete suicide risk assessment within identified time frames and with appropriate thoroughness and scoring while consulting with clinical leaders. • Participate in multidisciplinary team meetings and case reviews determining length of stay and level of care. • Assess and identify community resources based on clients needs during treatment/aftercare planning. • Adhere to all standardized Group Curriculum and Treatment Planning. • Educate clients and their families about mental health and behavioral issues while building supportive and trusting relationships. • Come prepared to weekly clinical supervision with relevant client updates, case formulations, and questions to support high-quality care. • Adhere to all confidentiality and ethical guidelines as outlined by professional standards and laws. • Stay updated on the latest research and developments in behavioral therapy and mental health. • Identify with Guidelight Health’s Mission, Vision and Values. • Provide clinical supervision to Associate Licensed clinicians as appropriate/needed. • Ability to serve as point of contact for emergencies if/when Executive Director is offsite. • Participate in the hiring process of teammates as well as serving as mentor for new therapists.