• Operate and maintain AWS infrastructure supporting our AWS-based platform used by healthcare providers • Ensure high availability, scalability, and performance of our production environments • Support the EU based engineering team in deploying code to US production environments. • Provide input and requirements to development team on backup, disaster recovery security, monitoring, operations, release and deployment best practices. • Participate in incident response and root cause analysis for system outages. Act as the primary technical point of contact for US-based infrastructure alerts and security incidents. • Maintain detailed system documentation and operational runbooks and playbooks. Contribute to definition of procedures, policies and work instructions. • Investigate and troubleshoot cloud based application issues and ensuring timely resolution for customers. • Help define and shape the procedures, policies and work instructions required for achieving SOC2 and FedRamp certifications. Lead the technical preparation and evidence collection for first time and annual SOC2 audits and FedRAMP authorization packages. • Ensure the US cloud infrastructure remains in a "continuously compliant" state, managing the automated patching and configuration hardening required for HIPAA, SOC2, and FedRAMP. • Manage IT systems and providing/revoking access to employees (e.g., EntraID). • Procure, configure, and manage all US-based company hardware, including laptops and mobile devices, using the Mobile Device Management (MDM) solution of Microsoft Intune. • Implement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity in case of a system failure or cyberattack. • Monitor systems performance, uptime and security applying patches, updates and security fixes when needed. • Act as the first line of support for all US employees, resolving issues with hardware (laptops, printers, mobile devices), software (Microsoft 365, Office365, specialised applications), and network connectivity. Register, monitor, and resolve tickets in Jira Service Management. • Meticulously document IT procedures and keep IT records in line with our procedures. Create and update user guides and training materials.

Onera is hiring a hands on Cloud Systems Administrator to join our USA team on a unique and ambitious mission to better healthcare. You will be ensuring the availability, performance, and security of our US based cloud environments, healthcare applications as well as IT systems, supporting the organisations' business and technical requirements. You will join a multi - disciplinary energetic, young, and internationally minded scale-up team and work closely with peer customer support specialists, clinical specialists, software engineers, data and algorithm experts. You will be key to the success of Onera’s next generation sleep diagnostic service. We offer a great opportunity for professional growth in an ambitious and fast-growing scale-up. This role is open to candidates located in the Eastern Time Zone to ensure sufficient overlap with our Europe-based team. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Their breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. The company’s innovative solutions provide comprehensive sleep test data to physicians in a variety of clinical and non-clinical environments to optimise patient care and reduce healthcare costs. What you will do: Operate our cloud based application used by (Healthcare Provider) customers: - Operate cloud based product - Operate and maintain AWS infrastructure supporting our AWS-based platform used by healthcare providers - Ensure high availability, scalability, and performance of our production environments - Deployment Support: Support the EU based engineering team in deploying code to US production environments. - Inform Product Development: Provide input and requirements to development team on backup, disaster recovery security, monitoring, operations, release and deployment best practices. - Incident Response: Participate in incident response and root cause analysis for system outages. Act as the primary technical point of contact for US-based infrastructure alerts and security incidents. - Documentation: Maintain detailed system documentation and operational runbooks and playbooks. Contribute to definition of procedures, policies and work instructions. - Application technical support: Investigate and troubleshoot cloud based application issues and ensuring timely resolution for customers . - Compliance Certification: Help define and shape the procedures, policies and work instructions required for achieving SOC2 and FedRamp certifications. Lead the technical preparation and evidence collection for first time and annual SOC2 audits and FedRAMP authorization packages. - Compliance Maintenance: Ensure the US cloud infrastructure remains in a "continuously compliant" state, managing the automated patching and configuration hardening required for HIPAA, SOC2, and FedRAMP. Manage general IT systems used by our US based team: - Systems Access Management: Manage IT systems and providing/revoking access to employees (e.g., EntraID). - Device & Asset Management: Procure, configure, and manage all US-based company hardware, including laptops and mobile devices, using the Mobile Device Management (MDM) solution of Microsoft Intune. - Backup & Disaster Recovery: Implement and regularly test data backup and disaster recovery plans to ensure business continuity and data integrity in case of a system failure or cyberattack. - System Monitoring: Monitor systems performance, uptime and security applying patches, updates and security fixes when needed. - User & Helpdesk Support: Act as the first line of support for all US employees, resolving issues with hardware (laptops, printers, mobile devices), software (Microsoft 365, Office365, specialised applications), and network connectivity. Register, monitor, and resolve tickets in Jira Service Management. - Documentation: Meticulously document IT procedures and keep IT records in line with our procedures. Create and update user guides and training materials.

• Configuring and maintaining the networked computer system, including hardware, system software, and applications. • Ensuring data is stored securely and backed up regularly. • Diagnosing and resolving hardware, software, networking, and system issues when they arise. • Replacing and upgrading defective or outdated components as necessary. • Monitoring system performance to ensure everything runs smoothly and securely. • Hardware sizing, Landscape Architecture and Storage planning. • Planning and scheduling RHEL server upgrade/migration and Servers downtime. • Planning and scheduling Physical 2 Virtual (P2V) migration. • Installing and upgrading Atlassian Tools (Jira/Bitbucket/Confluence and Bamboo). • Atlassian tools system migration and Database migration to PostgreSQL database. • Creating, updating, and organizing technical documentation and knowledge base for the team and other departments.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Endpoint Administrator, you will play a crucial role in ensuring the smooth functioning of the Vermont State College System’s IT systems. You will manage and support a diverse range of devices, including Windows computers, printers, and mobile devices, in addition to Apple products. You will provide exceptional technical support to faculty, staff, and students, troubleshoot hardware and software issues, implement system upgrades, and deliver excellent customer service. Essential Duties & Responsibilities - Technical Support: Provide advanced technical support for Windows and Apple devices, including desktops, laptops, iPads, iPhones, printers, and peripherals. Ensure timely and effective resolution of help desk tickets and maintain a high level of customer satisfaction. - User Assistance: Assist VSC faculty, staff, and students with IT problems related to Windows and Apple devices. Use independent judgment to offer guidance on software applications, network connectivity, and system usage. - System Administration: Perform routine maintenance tasks on Windows and Apple devices. Deploy, configure, and manage endpoint systems, which includes operating system and application packaging and deployment, software and OS patching, hardware installations, and replacements. - Documentation: Create and maintain comprehensive documentation for IT procedures, troubleshooting steps, and user guides. Keep documentation up-to-date and accessible to the IT team. - Training: Facilitate introductory-level training for IT Help Desk staff on the proper use of IT systems and applications. Escalate any additional training requests to the relevant IT team when required. - Collaboration: Collaborate with other IT professionals and vendor contacts to implement new technologies, resolve issues, improve system performance, and contribute to IT projects. - Escalation Support: Serve as a point of escalation for complex technical issues. Collaborate with IT team members and/or vendors to find efficient and effective solutions. - General Help Desk Tasks: Provide part-time support for general help desk tasks, including answering phone calls, responding to emails, and assisting walk-in users with various IT-related issues as needed. - Other Duties as Assigned. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. - At least 3 years of experience as a system administrator or in a similar role, with a focus on managing Windows and Apple products. - Preferred: Expert experience with Apple operating systems. Requirements - Knowledge: Strong knowledge of Windows and Apple operating systems (macOS, iOS, iPadOS) and familiarity with MDM solutions, Active Directory, Group Policy, and SCCM. - Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. - Abilities: - Demonstrated ability to support a diverse community and promote diverse perspectives, cultures, and an inclusive environment. - Ability to work independently and as part of a team. - Customer-focused with a commitment to providing high-quality support. - Relevant certifications (e.g., Apple Certified Support Professional, JAMF 100 or higher certified, CompTIA A+, Network+) are a plus. Benefits - This position may require occasional travel to different office locations with a reliable personally owned vehicle. - Must be able to work flexible hours as needed. - Must be able to lift and move up to 30 lbs of computer equipment as necessary. - Typically, this position is scheduled for 37.5 hours weekly. - The budgeted wage for this position is $60,000 - $64,000 annually. Application Instructions In order to be considered, please submit a complete application package which includes a cover letter, resume/CV, employment application, and contact information for three professional references at: www.vsc.edu/employee-resources/job-postings .