Onera Health

• Je biedt vriendelijke en empathische ondersteuning aan patiënten via telefoon, e-mail of chat. • Je biedt administratieve ondersteuning en houdt informatie nauwkeurig bij in ons CRM-systeem. • Je werkt nauw samen met andere teams om ervoor te zorgen dat iedere stap van het proces vlot en efficiënt verloopt. • Je verzamelt feedback van onze patiënten en helpt ons bij het verbeteren van onze diensten en producten.

Role Description Beschik jij over een uitstekend inlevingsvermogen en help je graag mensen? Dan ben jij misschien de persoon die we zoeken om ons Patient Support-team in Nederland te versterken! In deze rol ben je het eerste aanspreekpunt voor patiënten die thuis gebruikmaken van ons slaaponderzoek. Op afstand help je hen met deskundig advies, empathie en praktische oplossingen, zodat zij zorgeloos de slaaptest kunnen uitvoeren. - Je biedt vriendelijke en empathische ondersteuning aan patiënten via telefoon, e-mail of chat. - Je biedt administratieve ondersteuning en houdt informatie nauwkeurig bij in ons CRM-systeem. - Je werkt nauw samen met andere teams om ervoor te zorgen dat iedere stap van het proces vlot en efficiënt verloopt. - Je verzamelt feedback van onze patiënten en helpt ons bij het verbeteren van onze diensten en producten. Qualifications - Uitstekende beheersing van de Nederlandse en Engelse taal. Kennis van het Duits is een plus. - Beschikbaar voor minimaal 20 uur per week, verspreid over minimaal 4 dagen. - Sterke communicatieve en interpersoonlijke vaardigheden: jij staat graag mensen telefonisch te woord en kunt jezelf staande houden bij moeilijke vragen. - Ervaring met digitale tools zoals Microsoft Office en CRM-systemen. - Vermogen om zelfstandig vanuit huis te werken. - Affiniteit met zorg, patiëntencontact en/of medische hulpmiddelen is een plus, maar niet noodzakelijk. Benefits - Werken voor een van de meest veelbelovende start-ups in Eindhoven. - Een kans om bekend te raken met de wereld van medische hulpmiddelen en slaapgeneeskunde. - Je maakt deel uit van een internationaal en dynamisch team met professionele en sociale activiteiten. - Flexibiliteit en de mogelijkheid om vanuit huis te werken. - Een marktconform salaris. - 25 vakantiedagen op basis van fulltime. - Pensioenregeling via Onera. - Thuiswerkvergoeding.

Role Description The US National Account Director is responsible for driving strategic growth and adoption of Onera’s advanced sleep diagnostic solutions across large Integrated Delivery Networks (IDNs), health systems, and strategic accounts throughout the United States. This role requires a highly consultative enterprise sales professional capable of engaging executive stakeholders, influencing clinical and operational decision-makers, and leading complex sales processes across multi-site healthcare organizations. The NAR will partner cross-functionally with commercial leadership, clinical, marketing, reimbursement, and operations teams to accelerate adoption and expand utilization of Onera solutions. Key Responsibilities - Achieve and exceed assigned revenue targets, strategic account objectives, and key performance metrics in alignment with the company’s commercial goals. - Develop and expand strategic relationships within targeted IDNs, health systems, sleep programs, and enterprise accounts while identifying and advancing new business opportunities. - Build trusted relationships with executive leadership, clinical stakeholders, physician leaders, sleep lab directors, procurement teams, and operational decision-makers across strategic accounts. - Collaborate closely with Regional Sales Managers and cross-functional stakeholders to develop and execute strategic account plans that drive enterprise-wide adoption within targeted IDNs and health systems. - Maintain accurate forecasting, pipeline visibility, customer engagement activity, and account planning documentation within Salesforce CRM. - Proactively identify and resolve customer, operational, and commercial issues while coordinating internally to ensure timely resolution and a high-quality customer experience. - Lead complex sales cycles involving clinical, operational, financial, and executive stakeholders across multi-site healthcare organizations. - Develop business cases and value propositions that align Onera solutions with customer clinical, operational, and economic objectives. - Partner with marketing, clinical, reimbursement, and product teams to support evaluations, implementations, and long-term account growth. - Become actively involved in sales orientation and sales training programs. - Assist in the planning and execution of sales exhibits/shows; attend medical congresses as needed. - Stay informed and educated on competitive offerings, new products, services and other general information of interest to customers and co-workers; share information with immediate supervisor. - Perform other job-related duties and responsibilities as may be assigned from time to time. Qualifications - Minimum of 5 years of successful enterprise healthcare sales experience within medical device, diagnostics, digital health, or sleep medicine, with demonstrated success selling into IDNs, health systems, or strategic healthcare accounts. - Highly motivated, results-oriented professional with a demonstrated ability to independently drive complex sales opportunities to closure. - Strong business and financial acumen with a consultative, solution-oriented sales approach focused on delivering customer value and long-term partnership. - Experience navigating complex healthcare sales environments involving executive leadership, procurement, clinical stakeholders, and operational teams preferred. - Strong initiative with results driven personality. - Strong business acumen with consultative approach and a passion for customer success. - Exceptional organizational and time management skills; ability to multi-task and prioritize work in fast paced entrepreneurial environment. - Excellent written and verbal communications skills. - Excellent presentation skills. - Proficiency in MS Office (Word, Excel & PowerPoint); ability to learn other applications used by organization. - Minimum of two years’ experience with industry leading CRM or Salesforce.

• Achieve and exceed assigned revenue targets, strategic account objectives, and key performance metrics in alignment with the company’s commercial goals. • Develop and expand strategic relationships within targeted IDNs, health systems, sleep programs, and enterprise accounts while identifying and advancing new business opportunities. • Build trusted relationships with executive leadership, clinical stakeholders, physician leaders, sleep lab directors, procurement teams, and operational decision-makers across strategic accounts. • Collaborate closely with Regional Sales Managers and cross-functional stakeholders to develop and execute strategic account plans that drive enterprise-wide adoption within targeted IDNs and health systems. • Maintain accurate forecasting, pipeline visibility, customer engagement activity, and account planning documentation within Salesforce CRM. • Proactively identify and resolve customer, operational, and commercial issues while coordinating internally to ensure timely resolution and a high-quality customer experience. • Lead complex sales cycles involving clinical, operational, financial, and executive stakeholders across multi-site healthcare organizations. • Develop business cases and value propositions that align Onera solutions with customer clinical, operational, and economic objectives. • Partner with marketing, clinical, reimbursement, and product teams to support evaluations, implementations, and long-term account growth. • Become actively involved in sales orientation and sales training programs • Assist in the planning and execution of sales exhibits/shows; attend medical congresses as needed • Stay informed and educated on competitive offerings, new products, services and other general information of interest to customers and co-workers; share information with immediate supervisor • Perform other job-related duties and responsibilities as may be assigned from time to time

• Provide friendly, empathetic support to patients via phone, email or chat • Collect and analyze patient feedback to improve the company’s services and product offering • Provide administrative support related to patient outreach, documentation and follow-ups • Partner across teams to continuously improve the patient experience

The Job We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Key Responsibilities: - Provide friendly, empathetic support to patients via phone, email or chat - Collect and analyze patient feedback to improve the company’s services and product offering - Provide administrative support related to patient outreach, documentation and follow-ups - Partner across teams to continuously improve the patient experience

The Job We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Key Responsibilities: - Provide friendly, empathetic support to patients via phone, email or chat - Collect and analyze patient feedback to improve the company’s services and product offering - Provide administrative support related to patient outreach, documentation and follow-ups - Partner across teams to continuously improve the patient experience

The Job We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Key Responsibilities: - Provide friendly, empathetic support to patients via phone, email or chat - Collect and analyze patient feedback to improve the company’s services and product offering - Provide administrative support related to patient outreach, documentation and follow-ups - Partner across teams to continuously improve the patient experience

The Job We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Key Responsibilities: - Provide friendly, empathetic support to patients via phone, email or chat - Collect and analyze patient feedback to improve the company’s services and product offering - Provide administrative support related to patient outreach, documentation and follow-ups - Partner across teams to continuously improve the patient experience

The Job We’re seeking a compassionate and people-oriented Patient Support Specialist to join our growing team. In this role, you’ll be the primary point of contact for patients using our at-home sleep study, guiding them through every step and ensuring they feel supported, informed and motivated throughout the process. Onera Onera Health is a leader in transforming sleep medicine and remote monitoring. Our breakthrough diagnostic solutions and services are poised to help millions of people struggling with sleep-related ailments, while also impacting other medical fields by monitoring a variety of chronic conditions, ultimately improving the health and quality of life for patients around the world. Key Responsibilities: - Provide friendly, empathetic support to patients via phone, email or chat - Collect and analyze patient feedback to improve the company’s services and product offering - Provide administrative support related to patient outreach, documentation and follow-ups - Partner across teams to continuously improve the patient experience