This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Endpoint Administrator, you will play a crucial role in ensuring the smooth functioning of the Vermont State College System’s IT systems. You will manage and support a diverse range of devices, including Windows computers, printers, and mobile devices, in addition to Apple products. You will provide exceptional technical support to faculty, staff, and students, troubleshoot hardware and software issues, implement system upgrades, and deliver excellent customer service. Essential Duties & Responsibilities - Technical Support: Provide advanced technical support for Windows and Apple devices, including desktops, laptops, iPads, iPhones, printers, and peripherals. Ensure timely and effective resolution of help desk tickets and maintain a high level of customer satisfaction. - User Assistance: Assist VSC faculty, staff, and students with IT problems related to Windows and Apple devices. Use independent judgment to offer guidance on software applications, network connectivity, and system usage. - System Administration: Perform routine maintenance tasks on Windows and Apple devices. Deploy, configure, and manage endpoint systems, which includes operating system and application packaging and deployment, software and OS patching, hardware installations, and replacements. - Documentation: Create and maintain comprehensive documentation for IT procedures, troubleshooting steps, and user guides. Keep documentation up-to-date and accessible to the IT team. - Training: Facilitate introductory-level training for IT Help Desk staff on the proper use of IT systems and applications. Escalate any additional training requests to the relevant IT team when required. - Collaboration: Collaborate with other IT professionals and vendor contacts to implement new technologies, resolve issues, improve system performance, and contribute to IT projects. - Escalation Support: Serve as a point of escalation for complex technical issues. Collaborate with IT team members and/or vendors to find efficient and effective solutions. - General Help Desk Tasks: Provide part-time support for general help desk tasks, including answering phone calls, responding to emails, and assisting walk-in users with various IT-related issues as needed. - Other Duties as Assigned. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience. - At least 3 years of experience as a system administrator or in a similar role, with a focus on managing Windows and Apple products. - Preferred: Expert experience with Apple operating systems. Requirements - Knowledge: Strong knowledge of Windows and Apple operating systems (macOS, iOS, iPadOS) and familiarity with MDM solutions, Active Directory, Group Policy, and SCCM. - Skills: Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. - Abilities: - Demonstrated ability to support a diverse community and promote diverse perspectives, cultures, and an inclusive environment. - Ability to work independently and as part of a team. - Customer-focused with a commitment to providing high-quality support. - Relevant certifications (e.g., Apple Certified Support Professional, JAMF 100 or higher certified, CompTIA A+, Network+) are a plus. Benefits - This position may require occasional travel to different office locations with a reliable personally owned vehicle. - Must be able to work flexible hours as needed. - Must be able to lift and move up to 30 lbs of computer equipment as necessary. - Typically, this position is scheduled for 37.5 hours weekly. - The budgeted wage for this position is $60,000 - $64,000 annually. Application Instructions In order to be considered, please submit a complete application package which includes a cover letter, resume/CV, employment application, and contact information for three professional references at: www.vsc.edu/employee-resources/job-postings .

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GovCIO is currently hiring for a Microsoft Endpoint Configuration Manager (MECM). This position will be located in Glynco, GA, and will be an onsite position with potential for flexible remote work. - Support multiple PCs and servers running Windows-based operating systems in an enterprise organization. - Administer and deploy System Center Configuration Manager. - Plan/deploy Microsoft System Center Configuration Manager and its associated site systems. Qualifications - High School Diploma and 3 - 6 years of experience. - A minimum of three years of experience in a medium-to-large Enterprise organization in a role in which you supported multiple PCs and servers running Windows-based operating systems. - Microsoft 365 Certified: Endpoint Administrator Associate certification or other equivalent certifications (e.g., certifications related to Microsoft Intune or MECM administration). - Proficient in administering and deploying System Center Configuration Manager and planning/deploying Microsoft System Center Configuration Manager and its associated site systems. - Must be a U.S. citizen. - Must pass a Federal Law Enforcement Background Investigation. Requirements - Experience working with DHS and/or FLETC. - Experience in managing Apple systems in MECM. - No security clearance required; Secret Clearance Preferred. Benefits - Employee Assistance Program (EAP). - Corporate Discounts. - Learning & Development platform, to include certification preparation content. - Training, Education and Certification Assistance (available to full-time employees). - Referral Bonus Program. - Internal Mobility Program. - Pet Insurance. - Flexible Work Environment. Company Description GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $95,000.00 - USD $98,950.00 /Yr.

• Own WMS/ERP implementation from configuration through go-live • Architect deep Salesforce integrations maintaining customer-facing visibility • Design multi-system data flows across warehouse, finance, CRM • Optimize order management, RMA, inventory, and procurement workflows • Partner with Finance on asset tracking and reconciliation • Drive adoption through training, documentation, and change management • Future-proof logistics operations for 3-5x growth trajectory

• Maintaining and improving core enterprise SaaS systems (Google Workspace, Slack, Okta, Kandji, Workspace ONE). • Providing comprehensive end-user support for all remote workers worldwide. • Managing a fully remote fleet of laptops and maintaining accurate IT asset inventory. • Ensuring compliance with regulatory requirements. • Supporting existing full Apple macOS environment and expanding support to Windows in an enterprise setting. • Providing "white glove" support to the executive leadership team. • Implementing automation to make IT processes repeatable, scalable, and secure. • Leading the IT response in the areas of IT Incident, Response, and Problems for user tickets. • Providing L1/L2 support as part of the IT Support Team. • Leveraging data/metrics to improve KPI’s for compliance. • Collaborating with IT teammates and other stakeholders to mature ITIL processes.