• Support our Radar Systems group by developing, maintaining, and operating advanced software for phased array radars • Responsible for software stack including deploy infrastructure, monitoring stack, real-time GPU processing software, and test infrastructure • Build out tests and observability tooling (logs, metrics, alerts) • Improve unit test speed and parallelization • Simplify and document local unit test execution for all team members • Develop and integrate system/integration tests into the automated testing pipeline • Rewrite and harden the radar deployment system for robustness, speed, and reliability • Maintain CI pipelines and GitHub Actions workflows for the radar software stack • Build and maintain a Radar team operational dashboard • Develop new data plotting and file writing utilities for data output • Benchmark and analyze Linux system tuning for real-time radar applications • Improve configuration management system

• Collaborate closely with Product Managers, Designers, and other Engineers to consistently deliver high-quality software. • Take part in planning, designing, and implementing fleet maintenance solutions for customers. • Engage in collaborative design and architecture of features. • Deliver well-tested, maintainable, and performant code. • Research and implement prototypes and spikes as necessary to validate assumptions and technical feasibility. • Possess a strong voice in development and planning processes. • Thoroughly review your peers’ code to ensure quality and consistency and to share knowledge.

• Lead the Frontend technical direction of the Casino Technology unit • Partner with peer Principal Engineers in Core and Sportsbook units and the Technical Director for Mobile • Own the architecture and evolution of Casino-domain features • Develop & improve a high-performance mobile application in React Native for iOS and Android • Drive multi-quarter technical initiatives • Mentor and develop senior and staff engineers • Partner with Product Management, Design, QA, and Backend Engineering • Champion the adoption of AI-assisted development tools and workflows • Navigate the challenges of working in a highly regulated industry • Serve as the escalation point for complex technical problems • Champion comprehensive observability • Contribute to cross-unit technical forums • Employ state-of-the-art technologies and strategies to optimize content delivery

Role Description The Sr. Staff Process Engineer, DTIO ISM Solutions is responsible for guiding ITSM operational activities and driving strategic initiatives across the Digital Technology organization to improve and optimize service management practices. - Guide managed service provider in delivery of ITSM operational activities. - Guide enterprise-wide strategic initiatives to improve and optimize IT and business service management practices across the organization. - Drive continuous improvement efforts focused on operational efficiency, service quality, automation, and customer experience. - Design, standardize, and mature service management process aligned with industry frameworks such as ITIL, Agile, Lean, and DevOps tenets. - Partner with senior executives, operational teams, engineering teams, risk/governance groups, and business stakeholders to identify service management gaps, priorities, and transformation opportunities. - Guide process engineering efforts across core service management functions including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Configuration Management. - Collaborate with platform engineering and tool administration teams to optimize the ServiceNow platform. - Serve as a strategic advisor and subject matter expert for service management transformation, operational resilience, and process optimization initiatives. Qualifications - 10+ years of progressive experience in IT operations, service management, process engineering, or operational excellence roles within complex enterprise environments. - Proven experience guiding a managed service provider in delivery of ITSM operational activities. - Proven experience guiding large-scale strategic initiatives focused on service management transformation, operational optimization, automation, and continuous improvement. - Demonstrated success designing, implementing, and maturing enterprise service management processes across multiple functional areas. - Deep expertise in IT service management frameworks including ITIL, Lean, Agile, and continuous improvement methodologies. - Experience establishing operational KPIs, maturity models, service metrics, dashboards, and executive reporting frameworks. - Hands-on experience with enterprise service management platforms such as ServiceNow or comparable workflow automation technologies. - Ability to guide cross-functional and distributed teams. Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.